XLMOTO Sverige Reviews 

16,370
•
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

You can find all MC riding gears in one place. The cap for free shipping is relatively high compared to other e-commerce websites. Overall good experience with products and on time deliveries. Good of... See more

Rated 4 out of 5 stars

XLMoto as always had great selection and it was hard to decide which option would be the best for me. Also good prices (very competitive) I gave 4 stars only because of the minimum value for free s... See more

Company replied

Rated 5 out of 5 stars

Great quality stuff for great prices. Fast delivery. I never sent something back because I have always been happy with the quality.

Rated 5 out of 5 stars

Third product ordered online and delivered on time. I have used XLMOTO for several years now, to get parts for my bikes and never had a problem.

Company details

  1. Motorcycle Shop
  2. Tire Shop

Written by the company

XLMOTO strävar efter att tillhandahålla utrustning och delar till motocross-, enduro-, motorcykel- och pitbike-fantaster. Vårt mål är att erbjudan en helt ny nivå av shoppingupplevelse såväl som ett marknadsledande sortiment till otroliga priser.

XLMOTO

Written by the company

Fraktfritt över 2000 kr*
Alla beställningar över 2000kr levereras gratis inom Sverige. *Gäller ej ordrar som innehåller skrymmande produkter.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.4

All reviews

(16,370)

1,331 reviews in the last 12 months

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Rated 1 out of 5 stars

Customer Support

I have been trying to reach customer services at XL Moto for the last 2 days with no response. Very bad customer care I would not recommend using this company!!

18 June 2024
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hej,
tack för din feedback.

Vi har försökt få kontakt med dig för mer information om ditt ärende.
Återkom gärna om du önskar så att vi kan hjälpa dig vidare.

Med vänlig hälsning,
TEAM XLMOTO

Rated 3 out of 5 stars

Your 10xl is a joke

Your 10xl is a joke. I have a jacket I bought in USA 2XL and it's bigger. The one I bought from you is tight but it will have to do.

28 May 2024
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hi,
thank you for your feedback.

We have the sizes and size charts provided by the supplier, and are sorry to hear you are not satisfied with the jacket size.
European sizes are in general a bit smaller, and you are very welcome to return or exchange items that do not fit.

Have a nice day,
TEAM XLMOTO

Rated 1 out of 5 stars

Shop in total darkness

There's no way to know if your order is on time or delayed. There's no contact phone number. I ordered a complete motorcycle kit from them (jacket, pants, gloves and boots), they failed to deliver on time. In fact, the status never changed from "Ordered". I though I could give them a call, but hey, nope! There's no way!
I sent them an email asking about the status of the order. No response after a day. I then sent them another email to cancel my order, which they complied. Never bothered to update me about the delivery. They don't care.
Their website is good, they make it seem like they're a legit company but nope. Stay away, I know the offers are tempting, but you'll never get them delivered in time. Also, you can't ask for any updates.

23 November 2023
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hey!

We're sorry to hear you're not satisfied with our service. I see that you contacted us in the evening and we didn't get around to answer until next day when you already asked to cancel. We are working office hours and have a response time within 24h so we're not always able to give a quick response.

The delay of your order was because of an external issue and if we would have gotten the information earlier we would have informed you but unfortunately this time we were unable to inform you in advance.

BR
Team Sledstore

Rated 1 out of 5 stars

I have bean in store in Hägersten in…

I have bean in store in Hägersten in Stockholm 2 times. Althou ther wos 2-3 persons each time noubody wos service mindet att all. Everybody wos arogant and have nou interest to help my to find right size for whoul gear set for witch i spend 9500 sek. Just left my with mesurement strip withaut enny assistanc att all. I Felt like they did not wont my monney and they did not apriciate thet I choose they shop for spending my Hard earn monney. I did not recomend this shop do to poor and bad costummer service.

12 September 2023
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hi, thank you so much for your feedback, we will take notice about this. We are very sorry if you are unsatisfied with your store experience and we apologise for any inconveniece.

Kind regards,
XLMOTO Team

Rated 1 out of 5 stars

Inflexible return process when they f-ed up

I like Xlmoto in general but I have twice gotten parts that don't fit my bike. The last time it was a K&N airfilter. Instead of sending the correct filter to the nearest physical shop (which I pass more or less every day), I have to go through their return process. That includes sending the part to Poland or some such place, and then wait for them to send me the correct part. They f-ed up and should have made an effort to get me the correct part as quickly as possible, instead they refer to "the retun process is what it is"!
The previous occation was incorrect brake pads and that time they just sent me the correct ones, no return needed (I think the ones I got were incorrectly manufactured).

11 September 2023
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hejsan, tack för din feedback! Ditt ärende har behandlats enligt vår policy och rutiner.

Vårt lager ligger i Polen, så när du handlat online så sker allt till och från vårt centrallager där. Så vid byten eller retur skickas dessa via vårt lager. Du kan köpa en produkt i vår butik över disk men det är inte samma som när du handlar i vår onlinebutik. Vi har bara 1% av vårt lager i butiken, vi har alltså långt ifrån alla våra produkter i butiken och inte heller något lager där.

Vänliga hälsningar
Team xlmoto

Rated 1 out of 5 stars

weeks late, no informations, shame commercial gesture

Place an order for 5k+
First time the parcel never arrived to the transporter...
Then they say that they resent it but it did not happen until i asked again another time. I got the parcel weeks after the due date... I never get any information unless i beg for it.

HERE COMES THE FUNNY PART !

They spoke themselves about a commercial gesture, i asked them to cover the return cost for one part of the order.
They refused.
Instead they gave me 15% off the next order... To use within 15 days !!!! :)

25 July 2023
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hey! We're sorry for the delay on your order and that compensation did not meet your expectations. Unfortunately we had some extensive issues with carrier and this resulted in several orders affected. We tried our best to solve this as smoothly as possible but unfortunately it was difficult. BR XLMOTO Team

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