At first as per the norm I was dubious about purchasing online but needed a bike helmet urgently and XLMOTO had the type that served my needs. Within just a matter of days I received it at a parcel co... See more
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Got exactly what I ordered on the day it was supposed to arrive. Delivery went fine and goods arrived in good condition.Should be the norm, unfortunately isn't always the case when ordering online. Ha... See more
Customer service poor. Noticed an error in my post code straight away on the order. Emailed customer service to be told it was too late to amnend. I would have to wait for the item to be returned to... See more
Company replied
Delivery was supposed to be from 6 to 8 open days I think but I waiting 14 days to get it … this is the only reason why I put 3 starts more than 4 or 5 and this is why I am a bit disappointed. Howev... See more
Company replied
Company details
- Motorcycle Shop
- also in
- Tire Shop
Written by the company
Chez XLMOTO, nous avons pour mission de vous fournir tout l'équipement et les pièces nécessaires au motocross, enduro, moto, et pit bike. Notre objectif est d'offrir une expérience d'achat inédite ainsi qu'une large gamme de produits à des prix imbattables.
Bienvenue sur XLMOTO
Written by the company
- 60 jours pour changer d'avis
- En commandant sur XLMOTO, vous avez 60 jours de droit de rétractation.
- Livraison gratuite dès 150€
- Lorsque votre commande dépasse 150€, nous vous offrons les frais de port ! Tous les colis sont assurés et traçables.
Contact info
France
- info@xlmoto.fr
- xlmoto.fr
4.2
Great
11K reviews
Asks customers to review
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Reply from XLMOTO France
Bonjour Mathieu,
Nous sommes sincèrement désolés que vous n'ayez pas reçu votre commande.
Après vérification, nous constatons que le transporteur a retourné votre colis à notre entrepôt en raison d'un problème avec l'adresse de livraison.
Nous vous confirmons également que votre commande a déjà été remboursée.
Nous vous présentons nos excuses pour ce désagrément et vous remercions de votre compréhension.
Cordialement,
L'équipe XLMOTO
Very good communication and the product…
Very good communication and the product delivered exceeded expectations.
1 September 2026
First delivery contained a broken item
First delivery contained a broken item. Had to request a new one which arrived finally ok.
12 August 2026
Very poor customer service - Helmet damaged in the box
I have been stuck for weeks with a helmet (Scorpion Exo-Tech) that was delivered in an unsealed cardboard box. It arrived damaged even though there was no sign of impact on the packaging or on the helmet itself (a plastic retaining rivet was broken, causing the rigid, non‑removable part of the lining on one side to hang loose).
For weeks I have been requesting a return, providing photos and videos, and they keep giving me the runaround. I still haven’t received any return instructions. This is absolutely unacceptable. I am waiting for this return confirmation in order to obtain a refund, as I have of course already purchased another helmet elsewhere.
28 July 2026
Reply from XLMOTO France
Dear Georges,
We are sincerely sorry that your helmet arrived damaged and that resolving your claim took so long. We understand how frustrating it was to wait for return instructions after providing photos and videos.
Your helmet has since been refunded following the resolution of your claim. We apologise for the inconvenience and hope to provide you with a better experience in the future.
Kind regards,
The XLMOTO Team
It was a good experience
It was a good experience, even if the shoes ordered were too large; A good service and immediate reimbursement. I still recommend this sales site
4 August 2026
Good quality and fast delivery. :)
Quick delivery and very good quality product. Thank you !
4 August 2026
The best in the field.
7 July 2026
Quick service
Quick service, right price, although I did ask how you change the visor and am still to get a reply.
17 June 2026
Extremely late package deliveed to wrong address and no explaination or excuse to me, the paying customer
XLMOTO gave no response to my numerous messages about late delivery!
AND XLMOTO totally messed up the delivery by not handing the delivery company the package for days and days.
AND XLMOTO use the worst transport company of them all, GLS.
The package was over a week delayed without any apology or explanation.
AND when delivery did eventually happen, it was not delivered to my home, even when I was at home all day waiting for it. Instead, that useless transport company marked me as "not at home" and delivered to a package centre way away from my house to great inconvenience to me.
I am utterly upset and disappointed with XLMOTO and their handling of the situation and that XLMOTO use such a bad delivery company.
If XLMOTO had any sense of quality, their evaluation of the delivery company should realise that they are useless. Their (GLS) website tracking is mostly not functioning and packages are always damaged, opened, lost, delayed or delivered to the wrong address.
1 July 2026
Reply from XLMOTO France
Hello,
We sincerely apologise for the delay in delivering your order and for the inconvenience caused by GLS.
We fully understand your frustration and disappointment, especially regarding the delivery to a parcel shop instead of your home address.
However, after checking our records, we would like to clarify that we have not received any messages from you regarding this issue.
We sincerely regret your negative experience and will take your feedback into consideration to improve our delivery services.
Thank you for your understanding.
Kind regards,
XLMOTO Customer Service Team
Affordable quality and security
I have purchased 2 very good quality items (moto jacket and shoes) for a price I couldn't find in outlet, which allows me to drive in the security conditions I was desperatly looking for.
22 June 2026
Dislike the delivery delaying at the…
Dislike the delivery delaying at the last moment..
it makes 15 days to deliver...
21 June 2026
Reply from XLMOTO France
Dear Jean-michel,
Thank you for taking the time to share your feedback.
We're sorry that your delivery was delayed at the last moment and took longer than expected. We understand how frustrating this can be and apologize for the inconvenience.
Your feedback is important to us and helps us identify areas where we can improve our delivery service.
Thank you for your patience and understanding. We hope to provide you with a better experience next time.
Kind regards,
XLMOT Team
Delivery date delayed and item missing
The expected delivery date was delayed. The package arrived damaged, and one of the items I ordered was missing.
11 June 2026
Reply from XLMOTO France
Bonjour Didier,
Nous vous remercions pour votre avis et sommes sincèrement désolés pour les désagréments rencontrés.
Après vérification, nous constatons qu'aucune réclamation n'a été enregistrée auprès de notre service client concernant cette situation.
Nous avons donc transmis votre demande à notre équipe, qui vous contactera directement afin d'effectuer les vérifications nécessaires et de vous proposer une solution adaptée.
Nous vous présentons nos excuses et vous remercions pour votre patience et votre compréhension.
Cordialement,
L'équipe XLMOTO
Great service and products
Great service, the items we bought are good quality and fit and are really pleased with them.
Delivery was swift.
10 May 2026
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