Be carefull , wrong article availability information On the eshop the articles are mentionnes "On stock". Which is NOT true! It's on stock at the partner sales! So it take 3 weeks to come from... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The communication was excellent and the service outstanding although it was a warranty claim there were no issues and luckly l kept the original invoice. Customer service is amazing and Rick was so ve... See more
First product purchased but seems like they have decent stuff, decent range at a fair price. Had some hassle with customer portal being down but customer service sorted quickly. Would recommend.
Everything was fine. I ordered two jackets and it took around one week to deliver, which is acceptable. Status updates via link in mail... One small downside: initial order mail was filtered by spam... See more
Company details
Written by the company
XLMOTO ist ein Unternehmen, das Ausrüstung und Teile für den Motorradsport anbietet. Unser Ziel ist es, ein einzigartiges Einkaufserlebnis und eine große Auswahl an Produkten zu unschlagbaren Preisen anzubieten.
Willkommen bei XLMOTO
Written by the company
- Kostenloser Versand ab CHF 200*
- Ab CHF 200 Bestellwert, mit Ausnahme von Sperrgut.
- 60 Tage Rückgaberecht
- Rückgabe sind binnen 60 Tagen des Bestelldatums möglich, solange die Ware unbenutzt und originalverpackt ist.
Contact info
Switzerland
- info@xlmoto.ch
- xlmoto.ch
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They had a promotion of 10% discount.
They had a promotion of 10% discount.
The discount code didn't work.
When I wrote them, it took them long time to answer me, and I already placed an order.
Their answer was that this code is not valid and there is a new code. (they updated the promotion ad on the website after my mail).
They were not willing to compensate me for their mistake.
14 October 2021
Reply from XLMOTO Schweiz
Hello,
we are very sorry to hear that. You can contact our customer service Team which will help you with any issue.
Kind regards
XLMOTO Team
Price & quality is very good
Very good price & quality. But delivery times are in general extremely slow.
4 October 2021
Reply from XLMOTO Schweiz
Herzlichen Dank für Ihre Bewertung!
Wir freuen uns sehr, dass Sie zufrieden sind.
Ihr XLMOTO Team
Very professional
Very professional, fast delivery and very good product. I will buy from XLMOTO again.
14 September 2021
Reply from XLMOTO Schweiz
Hallo
herzlichen Dank für Ihre positive Bewertung!
Wir freuen uns sehr, dass Ihnen unser Shop gefallen hat.
Mit besten Grüßen
Ihr XLMOTO Team
Reply from XLMOTO Schweiz
Hello,
thank you for your message. We will take this into account and will forward that.
Thank you!
Kind regards
XLMOTO Team
Reply from XLMOTO Schweiz
Hello,
Thank you for your review.
We are happy to hear that!
Kind Regards,
XLMOTO
Good products and good prices!
Large selection of products, fast delivery and unbeatable prices, I recommend this shop!
16 July 2021
Reply from XLMOTO Schweiz
Hello,
Thank you for your review.
We are happy to hear that.
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO-Team
Worst experience ever
Worst experience ever! This shop is cheating its customers. They don't give money back when you send something that didn't fit. Never order something here!
16 July 2021
Unprompted review
Reply from XLMOTO Schweiz
Hello,
Thank you for your review
Please kindly provide our Customer Service Department via e-mail with an order number and a short description of your matter, so we can look into this for you.
Kind Regards,
XLMOTO
Reply from XLMOTO Schweiz
Hello,
thank you for your review.
We are happy to hear that!
Kind Regards,
XLMOTO
Bad experience
Bad experience, already filed a petition against the firm. Operating in Swiss has some rules and these rules makes our country’s reputation.
So, you will hearing from department of commerce soon.
17 June 2021
Reply from XLMOTO Schweiz
Hello,
Thank you for your message.
We are sorry if you were dissatisfied with the delivered articles or the order process. You are always welcome to contact our customer service in advance, who will be happy to help you with your request.
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO Team
overall the expereince was good
overall the expereince was good, it could be better while since you deal online, you can not try as if in shops. The Postal charges you take for returned products is somewhat not Good. Duration of money back is long though you did Nice by sending mail and followed by transfering the cash soon (3 weeks)
I will shop more from you. But you should take it in consideration
11 June 2021
Good service and fast delivery.
28 April 2021
Reply from XLMOTO Schweiz
Hello,
Thank you for your notification and positive feedback.
We are very happy that you like the goods and wish you a lot of fun with the new items.
Best regards and have a nice day!
XLMOTO Team
Delivery too long for a purchase and…
Delivery too long for a purchase and delivery in the same country, Part not at all OEM or close to OEM quality, obviously a Cheap Chinese Knock off. Not recommended.
21 April 2021
Reply from XLMOTO Schweiz
Hello,
Thank you for your notification.
We are sorry if you were not satisfied with the delivery and/or the quality of our goods. Please send us a complaint request via email to our customer service, we will be happy to help you.
With kind regards
XLMOTO Team
It’s a good website with good prices
It’s a good website with good prices. The only down site is slower delivery time.
29 March 2021
No phone customer service. Lied about stock. Package "lost" and refused to send a new one.
First order got "lost" in the swiss post. Calling the post office they told me it was actually never given to them.
Then they claimed it couldn't resend the item with the original discount because it was "out of stock", but it was still possible to buy it online with a new order, just without any discount code.
Customer service via phone is not existent.
Utterly ridicolous.
15 March 2021
Unprompted review
Reply from XLMOTO Schweiz
Hello,
Thank you for taking the time to read our review. We are very sorry that you had a bad experience with the delivery. If you have any problems, please do not hesitate to contact our customer service. info@xlmoto.ch
Best regards
XLMOTO Team
Very good website, great products, offers with discounts and fast delivery
This website offers not just a good range of products but a great price and even better variety and amount of pictures for every item. That really helps to evaluate the details from different angles, etc. I got everything delivery on time within a good packaging too. I recommend this company.
9 March 2021
Reply from XLMOTO Schweiz
Hello,
Thank you for your message.
We are sorry if you have received an incorrect item. In this case, we always ask you to send us a photo of the goods received via e-mail, and we will then be able to check the matter immediately. Thank you very much!
If you have any further questions or concerns, we will be happy to assist you.
Kind Regards,
XLMOTO Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.