XLMOTO België Reviews 

2,526
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the remarkably fast shipping service, noting that packages arrive safely and in wonderful condition. Purchasers are also deeply satisfied with the outstanding product quality, emphasizing that items consistently match their online descriptions. Furthermore, shoppers frequently express great satisfaction with the competitive prices and the exceptional overall value offered. However, some people mentioned that shipments could occasionally experience unexpected delivery delays during transit. Reviewers noted that while the vast majority of orders arrive promptly, certain deliveries took noticeably longer than originally expected by buyers.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the quick shipping times and... See more

Product

People report positive experiences with product, highlighting good quality and fair prices. Customers praise... See more

Quality

Reviewers express great satisfaction regarding product quality and reasonable prices. Consumers consistently... See more

Price

Customers had positive experiences with price, consistently reporting fair values and great deals. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting correct handling, honesty, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent on time delivery (even during a strike period by the delivery company). Good, safe decent packaging. The product itself was most satisfactory. I actually ordered it for a friend and he was... See more

Rated 5 out of 5 stars

Delivered in just a couple of days, well packaged. Great all seasons quality jacket, especially for beginners. Shipped with all necessary safety equipment.

Company replied

Rated 5 out of 5 stars

Everything is always clear, quickly send and in good condition. Always good service…Good price/quality and they always give something extra. I had a clear visor mounted and a clear visor and pinlock w... See more

Company replied

Rated 5 out of 5 stars

An amazing experience, Not only is it good price for value. The aftersales and customer service is friendly and fast. Never had any problems buying or retourning any item from this site! Keep it up!... See more

Company replied


Company details

  1. Motorcycle Shop
  2. Tire Shop

Written by the company

XLMOTO is een bedrijf dat ernaar streeft uitrusting en onderdelen te leveren voor de motorcross, enduro, motorfiets en pit bike. Wij streven ernaar om een heel nieuwe ervaring te bieden tijdens het winkelen, evenals een niet te evenaren assortiment tegen ongelooflijke prijzen.

XLMOTO

Written by the company

Is de waarde van uw bestelling boven de €150 dan staan wij voor de verzendkosten. Natuurlijk zijn alle bestellingen verzekerd en traceerbaar.
De producten moeten ongebruikt zijn, in de originele verpakking zitten en voorzien zijn van labels.
Gratis verzending
Is de waarde van uw bestelling boven de €150 dan staan wij voor de verzendkosten. Natuurlijk zijn alle bestellingen verzekerd en traceerbaar.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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4.6

All reviews

(2,526)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices and promotions

Great prices and promotions. Quick delivery with local postal services. Because it´s quality rider gear it quickly adds up to the €150 startprice for free delivery.
Everything came as advertised.

7 March 2025
Rated 1 out of 5 stars

I can not have an invoice for my…

I can not have an invoice for my business with my VAT number!

13 December 2024
XLMOTO België logo

Reply from XLMOTO België

Good afternoon,

thank you for your review!

Unfortunately we don't provide this service.

We do not have the possibility to create invoices for companies or to adjust invoices afterwards. We sell 100% B2C and our IT system is not set up for this.

Best regards,

Rated 5 out of 5 stars

Reliable and thrustworthy

Quick delivery. One article was too small. Send it back according instructions and got refunded within a few days. Excellent. Wish all companies were like that.

30 November 2024
Rated 1 out of 5 stars

Bad customer service!

Bad! The site kept on crashing an i payed my basket twice! I contacted them directly and they shipped my order twice and they couldn't cancel it. They set to pick only 1 packed up and i'll get my money back for the second 1 but I haven't seen my money back until this day... Really bad customer service!

I shouldn't have to wait a month to get my money back if you site made the fault...

30 November 2024
XLMOTO België logo

Reply from XLMOTO België

Good afternoon,

thank you for your review!

Unfortunately we could not cancel either of your orders because the tracking details were already available, as also mentioned in our email.

In this case, you can return 1 order for a full refund. Don't foget that return parcels can take up to 15 business days before they arrive in our warehouse, as stated on our return page.

Best regards,

Rated 5 out of 5 stars

Great

Received a damaged item, they immediately offered to send me a replacement!

3 November 2024

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