Xidax PCs Reviews 294

You hope that you never have problems with your PC, but sometimes it happens. Xidax customer support has been excellent. Aspen really helped us with our graphics card issue.

Very responsive,
Followed through on the entire process and solved everything in a couple hours!

I have purchased several computers from Xidax, and every one has been excellent! Special shout out to Aspen in their customer service, he managed to cure several problems that were extremely frustrating. Amazing people, and a great company.

I bought a xidax about 5-6 years ago and it’s been flawless for the most part. I’ve had a few little software issues and the team has gotten right on it to help me out.

I would 100% recommend a xidax PC

Aspen was a huge help my computer has never run so well or looked so good. Thank you

I originally bought a xidax for two reasons - it seemed like everyone I knew gaming was getting one, and I was impressed by Xidax's reputation for tech support, and that they offered financing that I could afford. I had begun dabbling in 3d art such as daz studio, and rendering the objects I was creating made massive amounts of heat.

I ordered my custom laptop right before thanksgiving, and due to the holiday rush, it took about 2 weeks for it to arrive.

The laptop I received was a Ferrari. And it served me really well until windows just took a hiccup and went downhill. I knew I needed to reinstall windows. Aspen was the poor being that got the dubious pleasure of helping me. We persevered over 4 days, and when my newly imaged laptop was beginning to get cranky, Aspen was there again to help.

Aspen is the only reason I didn't have to ship my laptop back. And they went above and beyond. Kudos to xidax for having a work environment that a technician could spend so much time helping. That's unheard of these days.

Aspen was very helpful and was able to fully resolve my issue.

Aspen, He is epic! He is very patient, Caring, and knowledgeable about these systems, and he honestly knows what he is doing. If you have problems go ask for Aspen!

Very helpful to guy like me who suck at computers gave very clean instructions that fixed the problem in minutes of me asking for help

Customer service fantastic. Product is to. I was able to talk to a real person. I had a small problem and Xidax was very responsive. Aspen helped me get my return together.

My PC had a serious error and became completely unusable to the point it had to be wiped clean. Cole was detailed, patient, and extremely helpful in troubleshooting the issue and getting my computer back in a workable state.

Aspen was quick, and knew how to fix the problem right away. Soo helpful, and im so so greatful.

I had this really weird situation where chrome would not open up at all. After several hours of trying to fix it, Aspen managed to get a fix in that wouldn't need a complete reinstall!

Thanks, Aspen. And thanks Xidax for the wonderful support.

Absolutely the worse company. Got one for 8k for a Christmas gift 2024. Sent back because it wasn't right. Got it back and its still not right. Makes a horrid noise because of the fan, does cool correctly because they put in the cheapest they had instead of the correct one that was ordered. Emailed, called even messaged on Facebook. Jesse said hed make it right,promised he'd send out a new fan and the right cooler. Nothing done and They blocked me so I can't message them now. Shitty company, shitty customer service, DO NOT BUY FROM THEM. I am now dealing with the BBB to try and get something done.

Customer service is fantastic. I did have some overheating issues with my system and did have to send it back twice that's the only reason it's not a 5 star, but they were so quick with repairs each time and communicated with me the whole time. Will definitely be using them in the again in the future!

Knowledgeable technician (Aspen Y.) helped me piece together a desktop that was better and cheaper than what I originally had configured. He also answered any questions I had.

Aspen Young was INCREDIBLY helpful and without any fluff, he got me exactly where I needed to be. Highly reccomend this company and Aspen Young as well!!

Aspen at Xidax technical support helped me figure out what some stuff ment on my delivery and how to track how long it would take. He also knew how to helped me help him in finding all the stuff he needed. I also loved the fact that he gave me the straight forward answers I wanted and not some random complicated mumbo that other technical support just loves to give people. Thanks a bunch Aspen I appreciate it. 🙏

Aspen's been helping me fix OS corruption. Quick, succinct and cordial.

Worked with Aspen as my four year old PC had started to experience some frame rate issues. Turns out I had some driver updates including some for the BIOS that I hadn’t done in a little while. Updating those along with some additional settings management has increased my performance, and on top of that he took the time to explain what he was doing (since I was curious) and explain to me what the future looks like for my rig. I appreciate the help a ton, not only from Aspen but from Xidax in general!