Raine was very very helpful and patient. She made me feel like I was apart of the team! With sending pictures, investigating! We tackled the problem and solved it without the technician having to com... See more
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Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... See more
A huge thanks to Tiana for all the help! She was incredibly patient throughout the entire process and stayed on top of everything with great follow-ups to ensure the connection was stable. Her experti... See more
Im not the biggest fan of your proprietary ways of distributing internet. With that being said I am a fan of Customer Service provided in times of need. Dayna helped me with my latest issue by quickl... See more
Company details
Written by the company
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Contact info
1429 Chase Ct , 46032, Carmel, United States
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4.7
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
ben was awesome
ben was great. i had a request for the wrong address an he went above and beyond to fix it!!!
16 February 2023
Unprompted review
Reply from Xiber LLC
Hello Andre! We are so glad to hear that Ben was helpful in your time of need, thank you for leaving the review of your experience. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin helped with greatest patience
Benjamin helped me with greatest patience, professionalism and expertise!! I cannot thank you enough! It is extremely hard to find such a great service provider like him in this modern times. Because of him, I have become a loyal customer for Xiber!!
James Shin
10 January 2023
Unprompted review
Reply from Xiber LLC
Hello James! We are so glad to hear of your wonderful experience with Benjamin! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you for taking the time to leave a review!
Ben was very helpful and responded with…
Ben was very helpful and responded with alacrity.
12 December 2022
Unprompted review
Wouldnt recommend to anyone
Generic provider that preys on bulk apartment deals. No ability to use your own router. Completely locked out of changing any settings other than your wifi password. Terrible service.
6 December 2022
Reply from Xiber LLC
Hello Zach, apologies for the issues you encountered. We are able to make any changes you would request, we cannot allow direct access to the router due to the sheer number of users we have using our devices at any given location. We however will be more than happy to assist with any adjustments you would need completed. I tried to search for a ticket for you, but going off of just "Zach" I could not find anything recent. If you could please contact us at 888-609-0681, chat in at xiber.com, send us an email at xperts@xiber.net, or send us a text at 317-316-3257 we would be happy to assist you. We absolutely want to resolve any issues you are experiencing, so please do let us know. Thank you.
Dayna was very helpful
Dayna was very helpful! It’s difficult being able to troubleshoot things without having access to a router but after a bit of communication back and forth they were able to help me with my connection issues.
30 November 2022
Unprompted review
Carly was the best
Carly was the best! Kept updating me and trying to figure out why my service wasn’t working and got it fixed in a timely manner! Thank you!
11 October 2022
Unprompted review
Reply from Xiber LLC
Hello Taylor! Thank you for taking the time to leave a review about the assistance Carly provided, we agree she is the best :) If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thanks again!
Getting the internet up and going was…
Getting the internet up and going was very quick. The customer service department was extremely helpful
7 October 2022
Unprompted review
Reply from Xiber LLC
Thank you for the 5 stars, we are thrilled to hear you had a great experience! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Carly was super helpful getting my tv…
Carly was super helpful getting my tv setup and fixing the internet issues I was having. Super nice, easy to work with and helped me with any issues I was having. Thanks again!
7 October 2022
Unprompted review
Reply from Xiber LLC
Hey Sunny! Thank you for taking the time to leave an awesome review about your experience with Carly. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you!
Good
Benjamin was very helpful and enthusiastic with answering my questions on the chat service to help me use my WiFi when I had to connect the cords to the routers.
11 August 2022
Unprompted review
Reply from Xiber LLC
Thanks so much for taking the time to leave a stellar review for Benjamin! We love his personality too, he is a joy to work with. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Previous tenants didn’t leave the wifi…
Previous tenants didn’t leave the wifi password and it needed to be reset! The help was super quick and super friendly!
11 August 2022
Unprompted review
Reply from Xiber LLC
Hi Eden, that is great news! Thanks for sharing your experience, we are so glad it went as well as it did. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin was very professional and…
Benjamin was very professional and helpful I call about my internet that was out in my bedroom for 2 weeks and the problem was solve less than 30mins
10 August 2022
Unprompted review
Reply from Xiber LLC
Hello! We appreciate you taking the time to leave a review for the service that Benjamin provided! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you!
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