Comcast Reviews 

Very slow service, receive voicemails days late, missed calls n told by caller always goes to voicemail and my phone is never off and service area says good service. Will put things in archived that I did not place there. Would not recommend and stay away from the Motorola Moto g free phone or free after rebate...junk.

They don't even deserve one star. I closed my account with them two months ago and now they have just charged me $76. for the service I cancelled. I have been waiting on a refund for two weeks now and when I called they are saying it is only $26. what kind of crap is this. Also it would be nice to actually understand what they are saying. I don't mean to offend anyone but it is hard to understand what they are saying half the time.

There was never a card sent out to me and I currently don’t have a address for you to send it as a physical card it’s supposed to had been a via virtual prepaid card sent to my email address and it’s never been sent because y’all beenBS always something different and still ain’t provided my card I should sue all three companies for false information leading people on to get wrapped up in y’all’s 💩tty service and promotions and products ima definitely make sure I let as many people know about this eas possible and make sure I can help others avoid your scams and lies xfinity Comcast and Blackhawk network have all 3 been full of 💩and lies after lies the dates have changed 15 times the card has been sent not sent then sent again and never once has a card even been printed out to me cuz it shows it on the site yall failed to put my information in the system on time is what happened and now I’m the one having to deal with the 💩because y’all failed to do your jobs and instead of being a loyal and honorable company and fixing y’all’s fk ups you just dragging it out thinking someone will just forget about it but I get a reminder every time I get a bill so I won’t forget and I will let everybody know the grief your company’s and stress caused by y’all I might even see if I can’t sue for negligence and mental anguish for all the stress caused by this situation being I have written down every agent ID all 4 case numbers tracking dates everything and being I have high blood pressure this definitely has put added stress to it hope y’all enjoy this court battle and I’m not settling out of court I’m going all the way I don’t give up easily so y’all wanted it the fights on I will see all three companies in court

Okay new chance for Comcast. I spoke to the Redemption Center. They instructed me to speak with Wireless again and to a manager. I did ask for a manager, the agent said she had to get with her supervisor first.
It seems they put the cards through. I will check in a few days with the redemption center to see if they did do this. If all works out it takes 4-6 weeks for the cards.
I will clear the review when this situation is resolved. So a positive we hope?

Don't believe the Credit Card Promotion. Started service was told they give a 200.00 Credit card for each line brought in from another service. Takes 90 days.
In January of 2024, received 1 credit card for 100.00. I called the salesperson, they said they told them and the department would get with me.
No response after many calls. Only they say oh no one is for 100.00 and the other is 200.00. No, not what I was told.
Anyway haven't received another credit card either and it now is April. Been calling since January and each person says they are escalating the issue. Right. each time I call they tell me it wasn't escalated.
Service my phone drops network all the time...without realizing it at times.
Where is my 200.00 card for 2nd phone done the same day in September. Where is my additional 100.00 that I was TOLD I would get for transferring service... And if not for all the dropped networking I get...lol

We had a terrible experience with Xfinity internet (constant freezing on Zoom) and they couldn't fix it, but they had a monopoly in our location. We were thrilled to leave as soon as we had another option. Then Xfinity mobile wouldn't release 2 of our family's 4 mobile numbers, causing people to be without phone or text access for 10-14 days! In the process, the impossible customer service kept promising fixes and putting us off for days at a time, and when we finally got access to top secret high level customer service, they did solve the problem, but to do so, they had to create 2 dummy phone numbers. We were assured those accounts would be cancelled.

Not only was that untrue and we were charged for another month, but when we noticed and got on chat to remove the accounts, two different agents on two different days told us the account would be cancelled - we even got cancellation confirmation emails - and yet Xfinity kept charging us and eventually sent our account to a collections agency! For something we didn't even use! They aren't real phone numbers or accounts!

I've never in my life worked with more incompetent customer service!

My credit card was charged without my authorization. I was mailed a phone that was activated before I received it and then charged $78 before even being able to dial out on it. I told Xfinity Mobile I no longer wanted service.I later received an email informing me that I had an order on the way which I had never consented to. They mailed me another phone and charged my card without my consent. I had a total of 2 credit card charges that I had to report to my credit card company. I ended up placing a block on my card to prevent these thieves from taking money out. Both phones have been returned and I am still receiving emails from this company asking me to activate another phone. Do not do business with these people. I am definitely looking into starting a class action lawsuit.

Xfinity Mobile’s 5G service is a major disappointment, to say the least. It’s more like -1G in terms of reliability and speed. Switching companies can’t come soon enough—I’d gladly pay extra for a service that actually works. Xfinity Mobile’s 5G feels like a step backward, making the decision to switch a no-brainer. Stay away!!!!

-100000 they raised my bill 5 times in a contract period and renewed my contract without authorization been a long time customer but this is ridiculous I may sue!!!!!!!!

This is the worst service ever, the customer service agents doesn’t make notes in the system regarding any issues and will lie and say they are creating tickets for investigation and don’t. I’ve been going back in forth for weeks with reps that don’t understand me and I don’t understand them and the issue is never resolved

After i left them and enrwith another carrier they charged my card and i never signed up for automatic payment. Their answer to me when i called was the billing cycle was over i had to pay

AVOID AVOID AVOID.I have been an Xfinity client dating back to the Comcast days in the 90s. The service has deteriorated. The customer support has been designed to discourage you from continuing. I even went into the local Xfinity store( San Ramon,Ca) twice on my latest issue with my mobile service. They are completely incompetent. I was previously cheated by an employee who was fired but the company never made good on his fraud. AVOID THE XFINITY MOBILE AND CABLE SERVICE COMPLETELY. Bernard Laffer 925 216 4799

A zero is in order. It is difficult contacting a live agent. Most frustrating is having to call seven times about the same issue and prior agents have not documented conversations. The Global plan is useless.

The Xfinity mobile customer service is a complete joke. Representatives are from other countries and cant speak nor understand the English language. They tell you after hours of not being able to resolve a problem that a supervisor will contact you however this never happens. I will be going into the store today and if the problem is not rectified i will be chnaging carriers. DO YOURSELF A FAVOR DONT GET XFINIITY MOBILE!!!!

I am extremely unsatisfied with Xfinity Mobile. A sales representative for Xfinity Internet convinced me to move my family's 4 phones (2 had physical sim cards). I told the rep I wanted to wait to transfer all 4 phones at the same time, and I was told that would not be a problem. After 1 week, still no sim cards in the mail. I called to ask if I could just pick up cards at an Xfinity store, the rep urged me to wait and assured me my service would be pro-rated from time I received sim cards and transferred my lines. Additional weeks passed, and I called 3 more times. Finally, a rep told me to go to the xfinity store to pick up the sim cards. I did & transferred all my phones at the same time. I then received a bill for the 3 weeks that I did not have xfinity service due to their negligence in getting me sim cards. So, I ended up paying xfinity and my previous carrier for those 3 weeks. I called Xfinity several times and escalated that I was overcharged and that I was promised I would get a pro-rated bill. The reps and managers all told me, "Sorry, the policy is to charge me whether my phones were transferred or not," and I was not given any further recourse. On top of this, one of my lines went over on data when I purchased unlimited since the phone was used for work while on the road. Unlimited data in reality is 50g. No one ever explained this limitation, and they only told me to connect to xfinity hot spots (which are not always available when traveling). I am EXTREMELY DISAPPOINTED!

Terrible service, terrible customer service, have never experienced such lies from a company like Xfinity. Stay away from them!!!!!!!!!

Bought new phone and sent in a perfect S21 Ultra for 800.00 trade. New service would not get mobile data, could not send MMS messages. Dealt with support for several hours over a 2 - 3 week period and they could not fix. I told them I would go back to Verizon and they gave me instructions to do so. Switched to Verizon but Xfinity Mobile prevents it from connecting. Now they say that I am not allowed to move to another carrier. I have no cell service and am still paying Xfinity. Paid my phone in full, they rejected my trade in but will not return it to me. So, they owe me $800.00 plus 1299.00 if they won't release my new phone, plus they keep billing my credit card for the new phone monthly payments even though the phone is paid in full) And, I do not have any cell service with Xfinity nor Verizon since the SIM has been switched to Verizon. NEVER do business with Xfinity mobile.

Representatives lied through their teeth when they signed me up -- about the pricing, coverage, the fact that the mobile phones were locked, etc. And everytime I had an issue (like everytime I take the simcard out of the phone, the internet stops working), it would take me hours and hours on end talking to a person, and then they would say "we promise it will start working in the next hour," and that would turn into a lie, and then a new round of hours of waiting to talk to a rep would restart....They are the absolute worst! I am just waiting for my contract to end. I wish it was possible to give negative stars so I could give them the highest negative rating...

Bunch of thieves! First of all, they charge me $45 a month for cable boxes! Boxes that are relatively inexpensive! One of the cable box’s started freezing up. Instead of sending a Tech out to my house, they said I had to return the box to an Xfinity store over 40 minutes away. I could also pay for a new box delivered to my house. Pay to have a new box shipped to my house to replace the broken one? No! For $250 a month, they can damn well come to my home and fix the damn problem or ship me a new box at no charge. After complaining enough, the CSR gave me a credit. Terrible customer service, nothing but a bunch of thieves.

Worst mobile service, Terrible

Warning: Regardless of your location, if you've been misled by Xfinity or Comcast's promotional offers for phone (mobile or landline), internet, or TV services in the past two years or thereafter, or if you've been deceived by their customer service representatives, please share your experience with me at XfinityComcastScamAlert@outlook com or FraudulentXfinityComcastOffers@outlook com. I am actively seeking legal representation and would like to consolidate your grievances. If we cannot secure legal representation, I intend to pursue a claim in small claims court and will share the insights and procedures I encountered during the filing process. For inspiration, consider this article about a successful small claims court case against American Airlines, highlighting the advantages of such legal action: www.thestreet com/travel/woman-wins-lawsuit-vs-american-airlines-over-bizarre-claim . “One of the benefits of small claims court is that it is an informal process that can put ordinary people on the same footing as billion dollar corporations — to allow them to seek redress for wrongs and to hold such corporations accountable.”

Complaint: In November, I was enticed to switch to Xfinity mobile by a "buy one line, get one free" offer advertised on their website and TV. After confirming this promotion with two customer service representatives, my partner and I transitioned from Verizon and T-Mobile, incurring fees believing the savings from Xfinity's offer would justify these costs. However, after the switch, Xfinity reneged on their advertised and verbally confirmed promotion, breaching our agreement.

Over the past week, I've spent countless hours with various representatives and supervisors, getting inconsistent explanations for why the promotion wasn't applied. A significant conversation with a supervisor on 1/26/2024 ended with a promise of follow-up within 24-48 hours after reviewing the calls—a promise that was unfulfilled. Further attempts revealed that my enrollment in the Affordable Connectivity Program (ACP) for internet, also through Xfinity, was purportedly why the BOGO offer couldn't be applied, due to system limitations—a weak excuse for not honoring their commitment.

The situation worsened during a call on 2/1/2024, when after being put on hold to escalate my complaint to corporate, the call was disconnected, and my account was unlawfully suspended for over six hours. This suspension, resolved only after using an alternative phone to contact Xfinity, caused significant distress and financial loss, as I depend on my phone for job opportunities and staying in touch with my medically vulnerable parents.

In addition to filing a complaint with the FCC, my state’s Attorney General, and the state’s Attorney General where the business is located, I am making this public to warn others about Xfinity/Comcast's deceptive practices. Their actions—misleading advertising, contract breaches, false assurances, mismanagement of the ACP, and illegal account suspension—show a disturbing disregard for customer welfare and integrity.

For Consumers Victimized by Xfinity or Comcast: I urge anyone who has been harmed, tricked, or lied to by Xfinity or Comcast to reach out via the emails provided. It's vital to share our stories to warn others and to consider small claims court as a means to seek justice against corporate malfeasance.