Xero ShoesReviews 

1,797
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Many customers find the shoes to be very comfortable, lightweight, and well-made, suitable for various activities and everyday wear. People appreciate the wide toe box and the natural feel of the shoes, which can be beneficial for foot health. The customer service is often highlighted as exceptional, with staff being responsive, helpful, and making efforts to resolve issues. However, some reviewers were not happy with the durability of the shoes, reporting issues like soles separating or materials wearing out quickly, especially with regular use. There are also complaints about slow customer service responses, difficulties with returns and exchanges, and sizing inconsistencies, particularly with clearance items. Some customers also found the shoes to be expensive for the quality received and experienced discomfort with certain styles.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, with many praising the comfort, style, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the shoes as well-made, comfortable, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction due to... See more

Return policy

Customers consistently note negative experiences with the return policy, describing it as highly... See more

Price

Users describe negative interactions with price, finding the shoes quite expensive and often overpriced for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great shoes and great service! I got a few pairs of the original Denvers on sale to last me between work and everyday use and they held up great. My only complaint was that when I tried the waterproof... See more

Company replied

Rated 4 out of 5 stars

The Genesis women's sandal arrived two days after ordering via DPD. I liked that minimalist packaging was used for transit of the sandals. They're instantly comfortable and easy to adjust and have suf... See more

Rated 5 out of 5 stars

On behalf of a member of the household, "My Xero shoes are so comfortable - and they've been from the start. They are also fun and have been admired by passers by. The shoes come in different sty... See more

Rated 5 out of 5 stars

I bought the Mesa Trail II shoes. They are the most amazing, hard-wearing and comfortable shoes I have bought for the outdoors. I have walked in different stoney mountain terrains, including volcani... See more


Company details

  1. Shoe Store

About Xero Shoes

Written by the company

The most comfortable and versatile shoes, boots and sandals your feet will ever love. Barefoot and minimalist footwear for running, hiking, walking, travel, yoga, working out, and more. As seen on Shark Tank.

Xero Shoes

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,797)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Great barefoot shoes

I've been a Xero Shoes customer for almost 6 years. I have found their shoes to be extremely feet friendly and durable. I work on my feet all day, always in Xeros, and spend a lot of my free time walking and hiking. I also have a pair of very light Xeros, Speed force, I use as gym/jogging shoes. My feet have never felt better or been healthier. I originally tried Xeros after struggling with plantar fasciitis due to all my time on my feet, and discovering it might be happening because regular shoes all have heel lift. I haven't had a flare since (though be slow with a transition to zero drop style).

If you're looking for great, reasonably priced zero drop footwear, Xero Shoes is a great option.

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Unhelpful customer service

DPD mis-delivered my shoes to some random address (with a photo of someone taking possession) and their response was to check with my neighbours. There are about 50 identical doors to hundreds of flats on my street, so no thanks.
They ignored my request for a refund, so I've issued a chargeback.

28 March 2025
Unprompted review
Rated 4 out of 5 stars

I’ve been ordering Xero shoes going on…

I’ve been ordering Xero shoes going on 3-4 years now. I’m always impressed with all the shoes they make, the colors, how quickly they deliver and what it has done to my feet. There was even one time an order was messed up and customer service just sent me another pair free of charge and fixed the issue for me. I’ll forever stay with this company for shoes so long as I am able

31 March 2025
Unprompted review
Rated 5 out of 5 stars

X1 Basketball Shoe

The X1 basketball shoe features a zero-drop design and a wide toe box, promoting natural toe splay and unrestricted foot movement. Lightweight yet supportive, these shoes offer durability and style, making them a versatile choice for both training and gameplay. Whether in the weight room or on the court, the X1 performs exceptionally well, seamlessly functioning as both a high-quality trainer and a performance basketball shoe—an essential addition to my daily routine.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I have been buying Xero shoes for a…

I have been buying Xero shoes for a while now.
probably 9-10 different shoes (types).
This new line (WYNN) I JUST bought are THE best yet.
I run agility dogs and my Hips, I T bands, knees DO Not hurt after running dogs all day. NO other shoe can say that. Keep the improvement coming, I am a customer forever. Thank YOU!!!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

My Xero Forza's are the best yet

I switched to Xero shoes a few years ago when I met a podiatrist who ran barefoot. He explained the benefits of barefoot running, and I found Xero on a Google search. 7 pairs later and I have had no discomfort during my runs, my feet and joints no longer hurt. Dropping those goofy over padded shoes was a great decision, my newest pair of Forza running shoes are my best pair yet. Very comfortable, giving me the ability to add a few more miles in complete comfort. Lightweight,durable,wide toe box, and comfortable enough to stretch a 20km run into a 25km run effortlessly.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

I don’t usually write reviews. But these shoes!

Xero shows allow the foot to function physically and neurologically as the feet are designed. After long days on my feet, my legs and feet feel so much better than wearing heavily cushioned shoes with extensive arch supports. I will never go back to traditional footwear. Ordering was so easy.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Xero Shoes changed my life

Xero Shoes changed my life. Wearing barefoot footwear I can walk and run comfortably all day, every day, without any more pain! I will never go back. They have a huge selection for any style or activity and the sales are great! Please give them a try.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Finally a minimal shoe for the court.

"I tested the X1s in a pickup basketball game and on the pickleball court—absolute game-changer. Super light, great grip, and the wide toe box + zero-drop heel make movement feel natural. Plus, the style is on point—tons of people were asking about them. Don’t hesitate, go get yourself a pair!"v

24 March 2025
Unprompted review
Rated 1 out of 5 stars

Very Disappointed : (

I am returning these shoes. I have been buying your shoes over 4 years and always very happy. Now however, these are cheap imitations of the great shoe I previously bought from Xero, (TerraFlexII). They are made from one piece of material with fake pieces imbedded in the material rather than sewn in pieces. They look like shoes that would be bought at WALMART.
PLEASE go back to the great shoes you previously sold.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Xero shoes are great!

I have purchased several pairs of Xero shoes and each pair have been great. I now own the Prio, HFS, Colorado sandals, and recently purchased the Scrambler Trail Low WP which has a treaded sole and is waterproof! I have worn all these shoes out of the box with no break in needed. If you are looking for zero drop shoes that are comfortable, you can’t go wrong with Xero shoes.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Xero Shoes are the best

Xero shoes is an incredibly honest, down to earth, and friendly company. Every interaction I have had has been a positive one and I love the ethos of the company. Then the products, absolutely amazing. Comfortable, fashionable, and everyday functional. I wear my 360s every single day and I never get tired of them.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

I ordered a size too small and so I was allowed to send it back and they sent me the correct size which fits perfectly and comfortably.
Thank you Xero I will absolutely purchase from you again soon!

24 March 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company, and I love my Xero shoes! Their barefoot shoes are mid price range for barefoot shoes, from the websites I have visited. They are well made and comfortable. I definitely will be a repeat customer! They also are some of the nicest looking barefoot shoes I have found!

18 March 2025
Unprompted review

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