Xentair International Ltd Reviews 386

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional service and high-quality products. Customers consistently highlight the prompt delivery and the helpfulness of the staff, who often go the extra mile to provide expert support and advice. Many appreciate the ease of ordering and the quick resolution of issues, making the overall experience straightforward and stress-free. However, some people mentioned issues with delivery, noting that their purchases had not arrived or that additional postage costs were incurred. A few other people also felt that some minor components, like mounting screws, were occasionally missing from their orders.

What people talk about most

Product

Reviewers consistently express satisfaction with the product, often highlighting its high quality and... See more

Service

Customers consistently note positive experiences with service, often highlighting its helpfulness,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and next-day arrivals,... See more

Quality

Customers had positive experiences with quality, consistently reporting that products are exactly as... See more

Order

Clients share positive opinions on order, highlighting an easy ordering experience and prompt delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job. Their prices a... See more

Rated 5 out of 5 stars

I received absolutely amazing service from this company. Paul in particular was outstanding. I had a Xerox printer that looked like a complete write-off, especially with Xerox restricting access... See more

Company replied

Rated 5 out of 5 stars

I had a truly excellent experience with this seller. I ordered a WiFi kit for my printer, which was dispatched the same day—impressive speed! Unfortunately, the first kit wasn’t recognized by my p... See more

Rated 5 out of 5 stars

We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintainin... See more


Company details

  1. Toner Cartridge Supplier
  2. Copier Repair Service
  3. Office Equipment Repair Service
  4. Printer Repair Service

Written by the company

We are Xerographic specialists and supply parts, toners, drums, spares and fusers for all types of Xerox, Konica, HP, Ricoh and other devices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The product ordered was different than…

The product ordered was different than the product delivered in three ways:
I ordered a control panel for a 7328, but a panel for 7245 was delivered.
I was told the control panel was new, but it is definitely used.
The screen is already compromised because it is old and the contrast is causing it to be faint even when turned to 90%. This means that it will have a short life.
If I had not asked the questions in writing and received answers from Harry in writing I would have no reason to complain, but I did ask the questions and I was not told the right information. It is working temporarily, but I do not expect it to last very long unfortunately. The product arrived earlier than planned so that is good.

14 March 2022
Rated 5 out of 5 stars

This is now my 3rd order from Xentair

This is now my 3rd order from Xentair. The speed, price and quality will keep me coming back for more..... although I should (selfishly) give them a 1-Star review, in order to keep them from running out of inventory.

3 February 2022
Rated 4 out of 5 stars

Hello

Hello, I had no problems with the purchase ( I still have not receive the item - DHL matter) but I am still waiting to answer me, an email I have sent (DEC 14th) That is why 4 stars. Best regards

21 December 2021
Xentair International Ltd logo

Reply from Xentair International Ltd

γεια σας ΚΩΣΤΑΣ. We are so sorry about the delay with DHL. At this time of year it is not uncommon for deliveries to be slower due to the Christmas rush, but I will call DHL now and see if we can make the delivery happen sooner. Thank you from all of us at the Xentair team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look