I’m extremely disappointed with my…
I’m extremely disappointed with my experience trying to access add-ons from XenCustomize. Despite having a valid XenForo license and a legitimate need for two of their add-ons, I was outright denied the ability to purchase or download anything from their site.
When I contacted them, I was told that their approval process is based on “multiple factors — not just XenForo license” and that “activity on the XenForo community isn’t part of it.” They claimed they only approve accounts of admins running “active communities where our add-ons will actually be used.”
This kind of arbitrary and restrictive gatekeeping is unreasonable and creates a terrible user experience. I made it clear that I had no intention of using pirated versions and wanted to support their work through the proper channels — yet they still refused to approve my account.
Due to this absurd policy, I would not recommend anyone use XenCustomize add-ons at all. It’s incredibly frustrating when a developer actively prevents paying users from accessing their work and gives no clear or fair criteria for approval. I strongly urge others to consider more transparent and customer-friendly alternatives.