Xbtfx Reviews 168

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

With this company the average cost went down a bit compared to my another broker where I trade. It’s not magic, but when you do many trades, even small difference is noticeable... of course around big... See more

Rated 5 out of 5 stars

This broker is really taking trading crypto currencies seriously. This is my personal impression after spending three months on their platform. They are allowing trading at cTrader platform, which i... See more

Rated 5 out of 5 stars

When I started verification, my ID wouldn't upload correctly. Contacted support and they sorted it out within minutes. I reached out a few more times later and they always replied fast and was not wai... See more

Rated 5 out of 5 stars

Scalping on demo was smooth, live had a couple hiccups as expected. Support said it's normal and went into the exdecution orderbook and latency added on live, which I thought was more professional res... See more


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You should know

4.8

Excellent

TrustScore 5 out of 5

168 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

thanks

during my first withdrawal I used the wrong network by mistake and panicked right after. wrote to their support, they responded fast and canceled the transfer so I didn’t lose funds. thank you

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Service

This is my second experience trading crypto with brokers, and the service here feels way better.
no hidden fees: I can see every charge and trade detail without hidden costs.
support teams really knows their own product wich is rare.

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Good service

No problem so far.... Running here ea. during this year no questions during withdrawals, no delays. good service.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Reliable broker

This broker has been reliable for me. trades execute fast, and whenever I withdrew profits (in USDT), it was processed within a day.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been waiting for a withdrawal for…

I’ve been waiting for a withdrawal for a couple hours no they have not even processed it, when I ask to speak to a human I get told the waiting time is 1 day this broker is a joke and will steal your money don’t trust them

5 August 2025
Unprompted review
Xbtfx logo

Reply from Xbtfx

Hi Jaimi, withdrawals from account balances to external wallets/addresses are processed within 24 hours per our policy.

Your withdrawal was processed within that timeframe and the confirmation was sent to your registered email.

For any further questions, please contact support so that we can assist on a secure channel.

Rated 1 out of 5 stars

I have tried transfering money from a…

I have tried transfering money from a pamm account to my wallet and it states that the transfer has happened.
I have done this several times with no success. I have then contacted their help desk and no one replies to your questions even though you have a reciept number and the ticket is still in opened status and no response in over 2 weeks. Very dissapointing . beware people

24 February 2025
Unprompted review
Xbtfx logo

Reply from Xbtfx

Hi migs,

Thank you for your feedback. We’re sorry to hear about your experience! We actually responded to your inquiry some time ago and confirmed that the funds from your PAMM account were successfully transferred to your USD wallet. Could you please check your email history (including spam/junk folders) for our previous correspondence? If you’re still having trouble accessing your funds or navigating the suite, feel free to drop us an email and we’d be happy to assist you further.

We’re here to help and want to ensure everything is sorted for you!

Best regards,
XBTFX Team

Rated 5 out of 5 stars

no hidden fees

no hidden fees.
low fees for withdrawals using crypto. like few $ while exchanges charge twice more

10 February 2025
Unprompted review
Rated 5 out of 5 stars

XBTFX

Reliable broker. Trading here since 2022. Rate them with 5 stars because I've got a problem and XBTFX support helped me to solve it quite fast. Thanks fellows.

20 February 2025
Rated 3 out of 5 stars

No customer support

I like:
1) They offer cTrader in addition to MetaTrader.
2) The number of currency pairs on offer is excellent.

I don't like:
1) Nobody will bother to reply to support tickets - mine has been open for 6 days.
2) I received an automated email from Anastasia a few days ago. I replied stating that nobody has replied to my support ticket. So far no reply from this lady. I do keep receiving automated emails.
3) This broker is not regulated.
4) This broker only accepts cryptocurrency payments.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended, good timely withdrawal

Started with this firm and they offer various instruments. After several weeks, I submitted a withdrawal request. It didn't take that long, cause it's still within the time from of a work week. They also have a user friendly online cabinet to conduct transactions. If anyone looking for a serious firm to conduct business with, I give this firm triple thumbs up!!! :)

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Biggest scammer in Forex Industry

Ticket ID: 1996732; cTrader ID: 1066837

Biggest scammer I have seen in my life. I have a balance of USD 4631.34 in my account. I deposited the funds thru my Perfect Money account. Now Perfect Money stopped services in our country, so I requested them to send the funds to my USDT wallet. They agreed to send it charging 15%! I agreed.

Then, they wanted to know the source of my funds. I sent them necessary documents.

Now, my withdrawals blocked. The scammers saying that they won't allow me to withdraw my funds as I used their platform to exchange money from Perfect Money to USDT.

Just imagine. This is my own funds, not even the profits. This is how another Bulgarian scammers in the forex market scamming the investors of their hard earned money.

I am going to report it to the relevant authority. I will request all the people to stay away from the scammers.

I will update my review if and only if they send me my funds.

7 January 2025
Unprompted review
Xbtfx logo

Reply from Xbtfx

Dear JannatFX,

We’re sorry to hear about the trouble with your account and would love to help resolve this as quickly as possible.

We value your trust and assure you that XBTFX does not withhold funds arbitrarily. At XBTFX, we are committed to adhering to global compliance and regulatory standards, including AML requirements, to maintain transparency and fairness while ensuring the safety and security for all our clients. As part of this process, we’ve sent you an email requesting additional documentation .

Please respond to our email so we can resolve this matter promptly. If you have any questions, don’t hesitate to reach out. Thank you for your understanding.

Sincerely,
XBTFX

Rated 5 out of 5 stars

XBTFX

Love this broker! fast withdrawals, quick support, and no issues with execution. Highly recommend for trading.

22 August 2024
Rated 5 out of 5 stars

Reliable ecn broker

deposited funds using usdt, and the process was incredibly fast. funds showed up in my trading account within 30 min. Love the efficiency of crypto transactions here. The easy kyc process was a nice touch.

20 August 2024
Rated 5 out of 5 stars

User Friendly interface

the personal area interface is user-friendly and intuitive. It's easy to navigate through different sections. Easy to contact support saving previous withdrawals options etc. A pleasure to use.

Reliable reputation, even without a UK regulator.

13 August 2024
Rated 5 out of 5 stars

Document verification delay

faced a problem in verifying my documents via their automatic tool, which was quite frustrating. However, once I contacted support, They have solved that problem. Appreciate their help.

8 August 2024

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