Bought a product that was advertised with a lifetime warranty. When I sent an email to ask about a repair or replacement that should be under warranty, X-arcade replied offerings to send... See more
Company replied
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The shippment itself was great, the package and the item were professionally packed however I have deducted 2 stars for the following reasons: 1. No reply from the email message online form. It is cu... See more
Company replied
Still waiting the cable I purchase. They have no stock and I'm still waiting for an answer.
Company replied
Cancelled order and refunded money without any explanation or communication.
Company replied
Company details
Written by the company
NOUS N'AVONS RIEN A VOIR ET N'AVONS AUCUNE RELATION AVEC LA SOCIETE "ARCADEX" BASEE AU ROYAUME UNI
Contact info
France
- x-arcade.fr
1.4
Bad
271 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Still waiting the cable I purchase
Still waiting the cable I purchase. They have no stock and I'm still waiting for an answer.
5 May 2017
Unprompted review
Reply from X-Arcade - NOUS N'AVONS AUCUNE RELATION AVEC "ARCADEX"
Hello
Sorry to learn you have not received the cable.
We send another cable with tracking number ASAP.
All the best,
Samy
Excellent
Quick delivery and excellent prices. Very happy with purchase.
20 March 2016
Unprompted review
Recommended but....
The shippment itself was great, the package and the item were professionally packed however I have deducted 2 stars for the following reasons: 1. No reply from the email message online form. It is curious that the same issue is on the US website as well.
2. Despite the fact they state on the main page "We deliver in all Europe", in fact they do not delivery in coutries like Romania and that is a false statement. So overall 3 stars but it could have been easily 5.
19 February 2016
Unprompted review
Reply from X-Arcade - NOUS N'AVONS AUCUNE RELATION AVEC "ARCADEX"
Hello
Thanks for your feedback.
Our customer service answered your query on the 9th of February. Please check your inbox or spam folder.
You are right, there was a problem regarding to shipment to Romania which was not implemented. Please accept our apologies for this.
Please do not hesitate if you have any other query.
All the best;
Sincerely
Samy
Well done!
Everything went smooth and fast -
thanks for the perfect service!
24 September 2015
Unprompted review
Very quick, good packaging
I'm satisfied with my joystick. (hard to find)
Very quick delivery to Belgium.
5 stars.
2 May 2015
Unprompted review
Good and helpfull service (online chat contact)
You have a great service.
Buying and shipping worked very well and without any Problems
26 October 2014
Unprompted review
Excellent Service, Fast and Free Delivery, Cheap items
The site was clear, the service was excellent.
Also the items are extremely cheap compared to other sites.
Fully adviced.
20 October 2014
Unprompted review
Fantastic!
One of the most reliable crew around. Great communication and spotless tracking service. I will definitely buy there again! thanks a million again.
20 October 2014
Unprompted review
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