Excellent support services! Although I had some difficulties to install the product my experience is very good. I received support very fast and finally I have what I wanted.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service, i bought a product that would not activate and got a refund.
Company replied
I just purchased a software license through the Wyrel website from the seller MS_GENUINE without any problems. It's completely trustworthy; they sent me the key within a couple of hours of payment. I'... See more
Company replied
I wholeheartedly recommend the seller, even though there was a slight delay, they responded and sent everything correctly. It's worth it when you find a good store; it worked and is original. You can... See more
Company replied
Company details
Written by the company
🎮 Digital Store for Gamers 🎮 🌟 Welcome to the world of gamers! Here, you can buy game keys, game cards, top-up cards, subscription cards, and software products. 🛒 🔥 Discover an incredible selection: from the latest game hits and exclusive in-game items to essential tools and software for productivity. 💻🎮 Whether you're enhancing your gaming experience or expanding your digital library, our store offers great prices, secure transactions, and fast delivery for every product. ⚡ Join our gamer community and enjoy a shopping experience made just for you! 👾
Contact info
Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 142, 11317, Tallinn, Estonia
- support@wyrel.com
- wyrel.com
4.1
Great
437 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID! SCAM ALERT!
This site sells Steam keys that are region-locked (often CIS, unusable in the EU).
They receive a lot of justified criticism because the crucial regional restrictions are not clearly disclosed, making keys unusable for EU buyers.
The sellers are unfriendly, and the "support" team simply repeats the same canned excuses without addressing specific issues or offering refunds, acting with zero accountability.
13 June 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via live chat on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
Great customer service
Great customer service, i bought a product that would not activate and got a refund.
27 May 2025
Unprompted review
Reply from Wyrel
We truly appreciate your amazing feedback!
It's fantastic to hear that our platform met your expectations.
At Wyrel, we aim to provide a smooth and reliable service, and your review motivates us to keep improving.
Very friendly, fast service.
I made a wrong purchase by buying my key for the wrong region. The shop refunded al my money and I made a new purchase in the right region. Very fast and friendly service, I reccomend it!
23 May 2025
Unprompted review
Reply from Wyrel
Thank you for your fantastic review!
Your satisfaction is our greatest reward.
We're proud to offer a platform that ensures both buyers and sellers have a positive, stress-free experience.
Faulty purchase
Bought a key which they said was avalaible in my country, apparently not. They are not responding to my refund questions
11 May 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via live chat on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
First Order - Quick and Easy
Nothing to complain about. Order was sent after a short verification process of maybe 3 minutes and the key worked just fine.
Will use again!
6 May 2025
Unprompted review
Reply from Wyrel
We're so happy to read your wonderful feedback!
Providing a secure and user-friendly platform is what we strive for, and your satisfaction confirms we're on the right track.
Thank you for choosing Wyrel!
All work Fine
3 May 2025
Unprompted review
Reply from Wyrel
We greatly appreciate your positive feedback!
Hearing about your smooth and successful experience with Wyrel is incredibly rewarding.
We're always here to provide you with top-quality service whenever you need us.
My purchase was invalid
My purchase was invalid. I wasted 4 days trying to get help and when I contacted them for reimbursement I received no response.
I have tried to sort out the issue with the seller, however I continue to get no resolution.
I am unable to activate the product, I am being asked for an ID code - I was given a key code with purchase, which is obviously not the same. I have asked 3x for the ID code and they have come back each time asking me for the ID code.
12 April 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for bringing your concerns to our attention on Trustpilot.
We deeply regret that your experience with the seller did not meet your expectations. Ensuring a positive resolution for every customer is our priority, and we are here to help.
Unfortunately, the information provided in your review does not match any orders in our system, making it challenging for us to locate your case.
To assist you effectively, we kindly ask you to contact our support team via live chat on our website.
When you do, please mention that you are reaching out regarding your Trustpilot review—this will allow us to prioritize your inquiry and investigate the matter thoroughly.
Your feedback is invaluable in helping us improve both our processes and communication. We truly appreciate your understanding and look forward to resolving this for you promptly.
Thank you for giving us the chance to address your concerns.
chill & clear
26 March 2025
Unprompted review
Reply from Wyrel
We're so grateful for your wonderful review!
Hearing that you had a satisfying experience with Wyrel makes our day.
We look forward to serving you again and ensuring more successful transactions.
Keylog keys seller
Bought a key for MS Office from seller named Keylog. Delivered, functional. No hassle.
11 March 2025
Unprompted review
Reply from Wyrel
Thank you for sharing your experience on Wyrel!
We're dedicated to providing both buyers and sellers with an outstanding service.
It's great to hear that everything went smoothly for you, and we’re excited to continue being your trusted marketplace.
Very helpful and kind
Very helpful and kind. Thank you for your service :)
5 March 2025
Unprompted review
Reply from Wyrel
Thank you for taking the time to share your positive experience!
We're delighted that your transaction was smooth and hassle-free.
Your feedback helps us continue to enhance our services for all our valued customers.
Message title:dont buy from Seller Enz-codes
Message title:
seller Enz-codes is a scammer.
Description: the seller Enz-codes advertizes with steamkey of farmsimulator. after the payment he reponded 5 minutes later with a refund on wyrel. my money is now on wyrel minus transaction costs and there is no other seller that have that game. I just want my money back on my bank so i can buy the game somewhere else. He does not repond by chat.
4 March 2025
Unprompted review
Reply from Wyrel
Dear Stanley,
We sincerely apologize for the inconvenience you faced while attempting to purchase the game.
After reviewing your case, we can confirm that the seller, Enz-codes, was unable to fulfill your order due to technical reasons. To ensure fairness, they promptly issued a refund through Wyrel.
Additionally, we can see that our support team has already processed a refund to your original payment method. Please note that depending on your bank’s policies, the funds may take up to 14 days to reflect in your account. If you experience any delays beyond this period, please do not hesitate to reach out—we are here to assist you.
We truly regret any frustration this situation has caused, but we also want to highlight that the seller acted in good faith by issuing a refund as soon as they realized they couldn’t complete the order. Our goal is always to provide a fair and reliable marketplace experience for our customers.
If there’s anything further we can do to improve your experience, please let us know. We truly appreciate your feedback and hope to serve you better in the future.
Reply from Wyrel
We greatly appreciate your positive feedback!
Hearing about your smooth and successful experience with Wyrel is incredibly rewarding.
We're always here to provide you with top-quality service whenever you need us.
All good
All good. Chatbot was not very responsive, but within 24h all issues have been resolved and now everything works properly as advertised
26 February 2025
Unprompted review
Reply from Wyrel
Thank you for your glowing review!
We love hearing that our efforts made a positive difference in your buying experience.
Wyrel is here to ensure every transaction is safe, secure, and simple.
Reply from Wyrel
Your positive feedback means a lot to us!
At Wyrel, we focus on ensuring customer satisfaction by connecting buyers with reliable sellers.
We're delighted to hear that everything went smoothly for you, and we hope to see you back soon!
Great store
Great store, you can trust it.
I bought a rare game that had been removed from sale on Steam for a long time. Initially, they sent me a non-working key, but the seller responded quickly and fixed the mistake.
In the future, I will continue to buy from this site.
23 February 2025
Unprompted review
Reply from Wyrel
It’s fantastic to hear that you had a positive experience with us at Wyrel!
We’re proud to offer a platform that allows users to securely buy and sell, and your satisfaction is our top priority.
Thank you for sharing your experience!
Very Nice
Very Nice! Would prefer again from this store. Not problems at all!!
23 February 2025
Unprompted review
Reply from Wyrel
Your positive feedback means the world to us!
We're committed to providing exceptional service, and we're thrilled to know that you had a smooth and enjoyable transaction on Difmark.
Hope to see you again soon!
good website
good website, and good seller with PrimeKeys nick. this guy fast gave key. after my purchase
21 February 2025
Unprompted review
Reply from Wyrel
We greatly appreciate your positive feedback!
Hearing about your smooth and successful experience with Wyrel is incredibly rewarding.
We're always here to provide you with top-quality service whenever you need us.
Express delivery :)
16 February 2025
Unprompted review
Reply from Wyrel
Your positive feedback means a lot to us!
At Wyrel, we focus on ensuring customer satisfaction by connecting buyers with reliable sellers.
We're delighted to hear that everything went smoothly for you, and we hope to see you back soon!
Thank you for such a smooth and speedy…
Thank you for such a smooth and speedy transaction. I’ll definitely be coming back for more and recommending your service to others. Keep up the fantastic work!
10 February 2025
Unprompted review
Reply from Wyrel
We're so happy to read your wonderful feedback!
Providing a secure and user-friendly platform is what we strive for, and your satisfaction confirms we're on the right track.
Thank you for choosing Wyrel!
Wyrel is a scam
I purchased gold from this company and my account was banned the next day... Apparently they are selling stolen goods. Do not buy from them
4 January 2025
Unprompted review
Reply from Wyrel
Dear Customer,
Thank you for reaching out and sharing your concerns with us on Trustpilot.
We are truly sorry that your issue with the seller wasn’t resolved as you had hoped. To assist you further, we need accurate information to identify your order.
Unfortunately, the details you provided on Trustpilot do not match any orders in our system.
Please contact our support team via live chat on the website, and be sure to mention that you are coming from Trustpilot.
This will help us quickly locate your case and provide the necessary assistance. Once we have the correct information, we can start investigating the issue.
Thank you again for your feedback; we strive to improve our service for you.
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