Turkish Airlines Reviews 96

I have booked, changed and upgraded a ticket several times with the airline. All done online, no pain. But when I decided to cancel my ticket, all the pain kicked in.

I couldn't do it online. I tried incessantly, it didn't work. So I called the customer centre. I was put on hold several times listening to mumbles about manual and online processes. And then I was told to fill out a form on the website about ticketing issues.

I protested but was shut up by my agent and her invisible superior whom passengers are not allowed to speak to. They suggested pursuing a "ticketing issue" form on the website which would eventually lead to much desired refund nirvana.

It would not. Because when I submitted the form (9941230) I was told I had to wait for 7 days to get a response or call another number to get a faster response. But there were only 2 days left until take-off. And so the hellish vicious circle began.

I called back customer services. Despite telling them right at the beginning what my problem was, they put me through the exact same loop only to arrive at the same solution. Then I surprised them with the website form number.

That is when I got to speak to another agent from the website form department who must have watched too many Monty Python shows. As entertaining as he was, he could not help. All he could do was file an urgency request to a department even they cannot speak to.

I have spent almost 2 hours of my life to arrive at the dead end of a dead end. I have so many questions. But I know nobody is interested. Quite honestly, I believe this is the worst customer experience I have ever been subjected to by an airline.

And Turkish Airlines still owe me $2,430.78. Please pay my money back.

Turkish airlines a annulé mon vol de retour en France 2 fois et refusé m'indemniser!

WORST SYSTEM EVER, THIS IS JUST A JOKE!!! They do not take anything serious at all!! I cut my finger because of the damaged handle, afterwards the Lost&Found didn´t take my claim, but told me to do it online. And the result and response from turkish: You should have went to Lost& Found, are you actually kidding me???? WORST AIRLINE EVER

WORST TICKET EXPERIENCE I HAVE EVER ENCOUNTERED!
MY TICKET IS CANCELED AND THEIR TICKER CHANGE SYSTEM DOENST WORK! CALLED THEM BUT SINCE THEIR SYSTEM IS DOWN WAIT TIME IS 53 MINUTES! I DONT HAVE THAT MUCH TIME TO WASTE LISTENING TO YOUR IDIOT AUTOMATED ETA ANNOUNCEMENTS EVERY GOD DAMN 2 MINUTES!

AVOID AT ALL COSTS!

Indifferent food I can handle, but being messed around like they have just done to us in the Seychelles, where they cancelled the flight back (small number of passengers, so why don't we just cancel and stuff them all together on a later flight...), put us in a second rate hotel, after keeping us waiting for hours and hours in the airport, and after warning us just 3 hours before departure time. And then they say we can book on next flight on Emirates followind day, so we fill in all the covid forms, do an expensive PCR for Emirates, and then they cancel that to push us back onto Turkish flight the day after. NEVER AGAIN WITH TURKISH AIRLINES. SHOULD HAVE PAID ATTENTION TO THE WARNINGS I HEARD BEFORE....

There are some pretty poor airlines out there but this company are hands down the WORST I have ever encountered!! Absolutely will never book with them again. I highly recommend Pegasus Airlines for people looking to book flights to Turkey. We made a typo on my husband's name when booking return flights to Turkey through a travel agent - we booked Pegasus on the outward journey, Turkish air on return. Pegasus Air - absolutely brilliant, answered the phone immediately, helped us sort and within 24 hours had new tickets. Turkish air however, I have spent 3 days now being passed between the travel agent to Turkish air to find out Turkish Air will not rectify the error (FWIW we would have been happy to pay a fee), and learnt we cannot travel and will have to book a whole new ticket. Disgusting treatment, inflexible unfair terms and conditions and ridiculous policy when someone in customer service could easily rectify! In these covid times I highly recommend you AVOID AVOID AVOID and find a more friendly airline with reasonable policies and better customer service! (Sorry if you keep seeing this message but I'm planning on posting it many times on every platform to warn others).

Worst airline! I booked a ticket online and everything was fine until Turkish airlines cancelled my return flight! When I first contacted them they said since they had cancelled the flight they would change the ticket but my status was showing 'Child' (because I selected Miss as my title, Turkish Airlines classifies that as a child over riding my d.o.b)

Once the Child status was overcome they changed their story saying I have to contact my travel agent to change it! BEWARE Turkish airlines is unreliable, their customer service is atrocious and their advisers all make up excuses not to help you! First and last time I use this airline, if it wasn't for Covid I would just cancel the flight altogether!

Turkish Airlines does not respect EU law. In the case of flight delays, the company must compensate passengers. But they do not want to do that and try to make excuses for a long time for meaningless false excuses. They then offer nonsensical compensations that are far from what they are supposed to compensate under EU regulations. It's very embarrassing behavior. The company simply decided not to respect the law, or to violate it directly.