zooplus.nl Reviews 

I ordered 2 x 96 Sheba poultry fine flakes in jelly and
1 x 48 Sheba fish in sauce/gravy

I have taken in a delivery today that contained 2 x 96 Sheba fish in gravy/sauce and only…
1 x 48 Sheba poultry fine flakes in jelly.
I am never going to get through so much fish and my cats are enjoying the Sheba ff in jelly.
Can this be rectified a.s.a.p. Please.
The contact numbers for customer services, both of them are not connecting or wrong.
No reply back from the contact message.
This company seem to be fine taking your money but not dealing direct if there is a fault.

What a joke company!!
Placed an order 01.10 with courier since 4th. You need to place order one year in advance.

I have been shopping from Zooplus for years. Never happened before but my last order.... So, I orderedcanned dog food, price was 6 Euro for 12 pack x 400 gr + dog biscuits free packet. Ordered 9 pieces of the offer, so 108 cans + 9 packs biscuits. I paid. What arrived - 18 cans and 18 packs biscuits. Wrote them email with photos and the response was if I want the rest delivered or the money back. I responded I want the food. Nothing happened and I called. So now the new email list that there was a mistake in the website ans the food is much more expensive so they don't want to deliver me the rest ans offer only the money back. I am outraged. It is not my fault that they put their food on cheaper price that it should be. I paid it on the published price ans expect to have it delivered. At the time of the sale, it was 6 euros and their mistake it is not my problem. I answered and I expect a delivery. Really this is so unprofessional. I am so disappointed.

Unfortunately, I bought 3 packets of Felix tasty shreds and 3 packets of Felix soup. This brand has caused severe diarrhea to my cat :( I have tried to contact zooplus.nl to return 2 packets of each, as they are harmful for my cat, but no one replies.
They seem like they don’t have a client service in their business.

When I ordered cat food, I indicated, right at the start of the procedure that the order had to go to Belgium (having moved from the Netherlands), but this was ignored. Apparently my old Dutch address was still in the system. As it was not clear at all where the order was being sent to, until AFTER the order had been placed, I only then discovered the error. I immediately contacted the company (a few minutes after placing the order) but they claimed that the order had been sent on (really?) and refused to do anything at all. They are totally inflexible and not customer friendly, were not going to do anything at all, and basically told me to sort it out myself. I now have cat food arriving at 130 km from where I live. Decent companies like Amazon let you cancel or change your order if there is a clear mistake and you notify them right away. I will NEVER order from ZOOPLUS again.

Terrible service, each order is torture, IMPOSSIBLE RETURNS, terrible customer service.
To get a little better attention you have to call, which is not always easy to do due to work schedules, via mail is a DISASTER!
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Mijn klantnummer is 34773882.

I accidentally placed an order to the wrong address. I realized this within 5 minutes and wrote to the support service with a request to cancel the order or change the delivery address. They refused to do so. So my order went to strangers in another city.
Be attentive and careful. They can't do anything for their clients. Even just change the shipping address!!! Disgusting!

Slow shipment, including 'new' dog toys with open seams and stuffing coming out of them. EXTREMELY complicated return process that is slow. I still haven't received my money back, only a credit on my account (which I won't be using because I won't buy from zooplus again) Hope I'm able to figure out how to get my money back. Don't shop here-its not worth the few euros price difference.

They send it from Polen with out my knowledge. So the delivery Will take more than a week, i dont want to wait this long and cancel the order, but that's also not possible. They use DPD post services wich is horrible.
The costumer support is also very bad.
This company sucks dont order here.

We have ordered catfood and litter since one and a half years from Zooplus now, spending around 150 euros every month. In this period, prices for six cans of food went up from 10 euros to more than 16, and from 30 to 40 euros for 40 kg of litter. This is an absurd increase without any good explanation. We will not continue buying from this greedy company that thinks they can get away with this and not lose customers.

Zooplus, for the 2nd time, gave the wrong address to the postal service. And once again I have to make plans to get hold of my package myself. The "help" I received from them was that they will make enquiries and get back to me in a day or two.

I would not recommend them to anyone, due to their awful, devil-may-care, attitude towards their clients.

With regards to their products, they don't have anything that you can't find anywhere else and their prices are not better than anywhere else.

So if you have a choice, don't use them.

I’ve been using them for around 5 years. I have lots of animals so spend a lot of money. There’s no problem with their prices as such but the delivery has got worse and worse and then you’ll get an email saying the order has been despatched and it doesn’t get to you for another 10-14 days. Also as I have lots of animals my orders are large I now get penalised with extra delivery fees (even though they state delivery is free) so have to do lots of small orders to avoid this. I am looking for another more reliable company which is a shame really.

Awesome! Great deals and cheap as well. I always order food for my Maine Coon. She loves them! Only downside is that delivery takes a while.

A Mickey mouse company! I placed an order for dog food a week ago still not been processed. Sent an email and the reply was we will dispatch it in 24-hours, still waiting! I can't get out due to ill health, my dog needs feeding so I had to order elsewhere. I should have read the reviews before I used zooplus they're absolutely appalling I will not be using them again. I wouldn't even give them one star, but I had to so I could write a review. Rubbish company I do not recommend.

Great experience with ZooPlus!
A recent order (229500298) never arrived, and ZooPlus via their website notification contact form backordered the same order and resent it within 3 working days. Very effective and speedy customer service, with the 'new' order set to arrive tomorrow.

Usually all packages arrive quickly, nice quality on products, I will continue to use ZooPlus!

Recently ordered a scratching post that came with some flaws, contacted customer service about it and they handled my complaints very quickly and professionally, I felt appreciated as a customer. Since then, I have placed and received other purchases to my satisfaction. I believe you've gained a regular customer!

I'm not saying anything negative about the products. But I do you want to complain about their way of working. They don't have respect for the language we speak. When it comes to sales they speak every language. But when it comes to service not.
On top of that they cooperate with criminal organizations. Transportation companies as PostNL and DPD keep on stealing taxpayers money, employing children under 13 years for 14 or more hours a day, and squeeze their staff (in fact: these are independents, so no unions to fight for their rights) as a lemon. For these reasons I cannot do else than rating this company low. They don't react to normal attempts to contact them. Curious if they react now...

My latest order never arrived, although the courier company DPD said it was. Upon enquiring Zooplus, got an answer a couple of days later, saying it was delivered to a wrong address and asking me to go there pick it up myself. I replied letting Zooplus now I expected the box to be delivered to me, and asking for a solution. I am not going to another person's house, in another street, to pickup a package that weights more than 30kg. Since I replied got nothing from them. It's been 12 days since I ordered.

I have only had good experiences. Their items are fairly priced, their shipping is fast (only delays were due to the shipping provider, not Zooplus), and when a jacket arrived slightly broken they did not ask for a return but suggested I donated (which I think is great!). Will continue to shop here!