ZoomcarReviews 

I rented a Toyota Corolla from Stark One on 14-20 June.… if I could leave zero stars, I would!
Update!! I was told to leave a positive review in order to get my $500 deposit returned. All a lie.. Do not use this company they will scam you out of your return and damn near force you to purchase their rental insurance along with their tolls. Originally reserved a Toyota Rav 4, was given a story that it was in an accident and I had to get what they had on site which was an old Toyota Corolla. After returning, I had to go through my bank to get my money back. Every time I called, was told the report data system isn’t working and I have to wait until it is back up so I can get it refunded. It took about a month going back n forth so I got my bank to dispute this. PLEASE, Read the reviews before renting from any rental car company especially in Florida. Scammers at its fullest!!

I made reservations through AARP on June 1, 2025, for a rental car. I was due to pick up vehicle at 5:30 pm on June 1, 2025. I called Zoom at 5:03 pm and was told a driver will call me in a few minutes for pick-up. I never received a call, so I reserved an Uber to take me to Zoom Rental Car. I arrived at 5:23 pm. When I entered the building, I was asked for my driver’s license and credit, which I presented. I was told there would be a $1000 hold on the credit card, which is absurd, but I agreed. Next. I was told I would only receive 350 miles for the 4 days and each additional mile would be .50 cents a mile. I explained that the reservation states unlimited miles. He told me I would have to contact the third party that I reserved with. I said OK. Then he asked if I was getting the insurance. I responded, no I have my own. He asked for my proof of insurance I which I pulled it up on my phone and gave it to him. He viewed and asked to see the policy breakdown. I provided my phone to him again with this information and he stated he couldn’t see it and asked if I could make it bigger. My phone would not allow me to enlarge so I asked if I could e-mail it to him. He said no. I asked if my daughter could take a picture with her phone and see if she could enlarge it. He said no. I would have to purchase their insurance at $50 a day. I said absolutely not when I have my own insurance. I did not get the rental, so I called an Uber to take me back to the airports car rental center and booked at Budget, with no problem. I called AARP for a refund. They contacted Zoom and he told them that I refused to let him take a picture of my insurance card which is a lie. The entire conversation was recorded. He told the representative from AARP that I could not get the refund, and I could pick up the car the following day, June 1, 2025. That was not acceptable, Zoom Rent a Car has the worst customer service I’ve ever experienced. Stay away from this company.

Zoom car is a total fraud company. We recently booked a grandvitara from zoom car for five days in order to plan our vacation. The car handed over to us HR 26FF 4419 of host Jatin was given to zoom car on rented basis. When we were travelling from Uttarakhand to Haryana via express way three people on red breeza stopped us and harassed us as the car given was blacklisted because the owner Jatin has not paid EMI of the car since 6 months and Recovery agents from Mahindra finance are at every toll to catch such cars. It was a mental harassment for us as we were asked to get out of the car immediately on expressway. Despite of writing so many emails to zoom car there is no positive feedback from there side and not even refunding our paid amount. How can they hire such cars whose emi’s are still pending . Whatever happened with us should not happen with others so putting up my experience. Please refrain car bookings from such fraud companies who spoils the trip of people who plan long time ago. Owner Jatin of black grand Vitara is again a big lier and fraud who did not refund us amount of fast tag and petrol. This is recent incident happened on 19th may25.

Extremely disappointing experience with Zoomcar.
We booked a car for an important trip, and due to their disorganized service and repeated delays (despite following up with FOUR representatives entire day), we missed our flight.
That’s not all—after the incident, a Zoomcar representative extended my booking without consent, which is highly unethical and possibly fraudulent.
we’ve emailed their grievance officer and raised a formal complaint demanding a full refund and compensation for the missed flight. So far, there’s been no accountability from their side.
we trusted Zoomcar for reliability, but this has been the worst experience with a mobility service—unprofessional, careless, and negligent.
we do not recommend Zoomcar if your time, money, or peace of mind matters to you.
#Zoomcar #ConsumerRights #ServiceFailure #MissedFlight

This is about our booking for zoom car in Ahmedabad during the weekend.

I had selected home delivery while booking and selected free home delivery coupon code for same but when I finished booking i saw that it showed as self pickup.

I immediately called up the support line , but nothing was done and I was told after I selected the coupon the platform auto disabled the home delivery option - not sure why the platform did this ? With this i didn't get home delivery nor did I get the home delivery coupon discount nor could I apply the 10% discount coupon code.

This is definitely a platform issue and I was told that feedback will be shared with the team. But I am at a loss here due to the zoomcar platform issue and there is no resolution till date. Later I was told that this is not a platform issue also to my surprise.

Mr. Gautam was pretty rude and unable to understand what I was trying to convey nor was he ready to share any escalation matrix or point of contact where my issue can be resolved ASAP. The only thing he provided was a email id and asked me to raise a dispute. I am sure you will have the recording to hear the same.

Also the car was in shabby state .. not at all cleaned , the owner told I'm out of town , car came from some trip hence you get the needful done if you wish or cancel the booking. Sharing the pic as well . I had to pay 300 to a local cleaner to clean up , as I had senior parents travelling with me.

Request your immediate attention here , hope to get some positive closure.

It is a complete fraud. I request users not to use it on the day car has to be delivered they say that the car is broken.Then they replace the car with a more expensive car to earn money

I have had really bad experience with this company
Tried one time before it took 30 min and driver was still on his location didnt even moved an inch

Tried again today booked half an hour before it said driver is 10 min away and it took him 30 min to come i was late from my work
Upon asking driver said he was on car wash and told customer services to inform me but no one informed me

I waited for the shuttle for about 45 minutes, and then an hour in line for the service desk, which was off site, not on the airport premises as I requested during my booking. I then was told I couldn't rent the car although I had purchased insurance through Travelocity. They refuse to give me a refund, as they said the rental was nonrefundable. I wonder how many other people this has happened to. After multiple calls to them, travelocity, and the insurance i paid for, all 3 denied the claim. Don't use this company, as there are no details that state they won't rent you a car based on insurance.

I have given my car for rental thru zoomcar. Car met an accident about 9 months back, Till today zoom car not repaired my car. I have been following with them regualrly but no response till today. do not rent out your car into zoom car. The worst platform.
Booking id - JPSNJSCW6

I downloaded this app hoping to book a taxi, but all the cars were unavailable. Fine, I thought, maybe just bad timing. But then I noticed they had taken £1 from my account for a so-called “card confirmation”—and guess what? I never got it back!

If they’re making £1 per person and 100 people fall for this, that’s £100 straight into their pockets for doing absolutely nothing! Imagine how much they make off thousands of users. It’s shady, disappointing, and feels like a scam. Avoid this app unless you enjoy paying money for literally nothing.

It was the worst experience ever ! I booked a Nissan magnite .there was no help from customer care service.nissan magnite was not there where it should had been .no cancellation options were there! I will just recommend that atleast be honest and pick up phone calls .I will never use zoomcar.

Don't book a car with zoom car. Host never delivered the car and customer service was not able to resolve the issue. Had booked the car a week ago and they could not assign a driver to deliver the car. Pathetic customer experience

Hopeless service. Totally uninsured cars are being given away to drive. They don't even check the current condition of the vehicle being given away. Customer care does not exist only. If you want to raise complaint against the vehicle, you are directed to the owner of the vehicle only.

Very worst service by zoom car team,My Hyundai Grand i10 sportz 1.2L Petrol car was attached in Zoom car as a Host,For the 3rd booking only the car was badly damaged by zoom car guest in karnataka on 7th December 2023 till now i.e 25-12-2024 it was not repaired and not handover to me by zoom car team,the car is still in garage and telling some stories and delaying,rudely talking to the host.They only paid one month down time money out of one year downtime for my car,but they will take 40% share for each booking and insurance amount from the guest and they wont repair the cars on time.my humble request is to don't attach your valuable cars as zoom car host.very very horrible service by zoom car team.Once again guys pls don't attach your cars with Zoom car as a Host.Very fraud company.

Horrible service. Their app and website does not work, can’t able to create account with phone numbers shit service. Any senior guys looking at it? Pls call me on 8919768831.

My experience with Zoomcar was an absolute disaster, and I feel compelled to warn others about their gross mismanagement and lack of accountability.

I had booked a car in Hyderabad with a pick-up time scheduled after 5 AM. I traveled 20 km to the designated location, only to find that the host was nowhere to be found. Despite repeated attempts to resolve the issue with Zoomcar’s customer care, all they did was suggest booking another car. To my shock, the next available car was only from 8 AM—too late for my plans—and it came with an additional cost of ₹1500.

Why should I, the customer, bear the cost and time lost due to their incompetence? As someone who traveled all the way from Mumbai, this level of negligence and complete disregard for a customer’s time is unacceptable. Instead of providing a solution, Zoomcar’s team left me stranded, inconvenienced, and frustrated.

This was a clear failure on their part to honor their commitment, and their lack of accountability is appalling. My plans were ruined, my money was wasted, and I was left with no resolution. Zoomcar needs to seriously rethink their operations if they expect to retain any customers. Until then, I would strongly advise everyone to avoid this unreliable service.

I chose the Home Delivery option, and was charged for it, but I was asked to pick up the car myself from 29 km away. I raised 3 tickets with zoomcar help, I was assured that they would revert within 24 hours - but they never got back. Now I cant even find my tickets on their app - they have conveniently deleted them.
The customer service is a Bloody Joke - there is only a chatbot. There is no customer service number that we can use to talk to them. We are redirected to the app, which is totally useless.
Seeing this level of indifference, I doubt if I will use zoomcar service again.

If you want to do business, do it properly. Invest in a customer service team and have a helpline number.

Their breakdown service, and all other things that they claim are all false. Nothing works. They collect the money, pay half to the owner of the car and keep the rest for themselves - for doing absolutely nothing.

AND BY THE WAY - THE FUEL EXPENSES ARE YOUR OWN. ZOOMCAR DOES NOT BEAR THE FUEL EXPENSES. SO DONT GET CONFUSED.
Pathetic!!!!!!

Whats a joke of a taxi service. Booked one tonight he would not wait for my wife who has MS. Turned the car around looked at us and drove off. Absolutely appalling service how they are running i don't know.

I would give zero stars if I could my husband told the driver one of our party was in the toilet I have MS so couldn't run I got to the carhe drove off.

Then he drove past us and didn't stop absolutely disgusting if I were alone I wouldn't have felt safe.

Absolute disgusting that your staff can't wait for a passenger to go to toilet I will never use your horrendous company ever again!!

Horrible company. I made an automatic car booking JPSNJ4NMH way advance, and host can just simply cancel the booking. alternatives they gave were manual cars. when I select Automatic cars, I need to pay extra exorbitant amount. RIP OFF. There is no chance to communicate with customer care.