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See what reviewers are saying

Rated 1 out of 5 stars

I've had one of the most frustrating experiences with the Zong Careers Portal today. I've been trying to log in for over 3 hours. Every time I request an OTP, I receive it in my email, but when... See more

Rated 1 out of 5 stars

This bullshit network is among top thives inside pakistan, they are increasing pakages prices on monthly basis and providing zero quality internet speed of 0.000kb/sec, shit. normally i am spending ov... See more

Rated 1 out of 5 stars

Bakwas tareen network he! Signal Kahin aa kar nahi razi hote agar package kia hua bhi ho... Or abhi app me dekha 7GB data he lekin on kro data to g internet ni chl skta q k data nhi he apke pas...... See more

Rated 1 out of 5 stars

Worst service since past 6 months.. the internet gets to crawling speed when filed complaint they mentioned they fixed it after 3 days did the speed test again and still the same... Used Jazz and Zon... See more

Company details

  1. Telecommunications Service Provider
  2. Internet Provider
  3. Internet Service Provider
  4. Mobile Network Operator
  5. Phone and Internet Service
  6. Web Hosting Company

Information provided by various external sources

CMPak Limited, branded as Zong 4G, is a Pakistani mobile data network operator owned by Chinese government-owned company China Mobile.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

141 reviews

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No history of asking for reviews

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1.4

All reviews

(141)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This network is very rubbish

This network is very rubbish, I have complained to the company and they have not given any reply. It would be better if you break the SIM of this network because I will get angry after getting a package on the SIM. 50kb speed is not good۔I have reviewed this review and it has taken 40 or 45 minutes and I see that it is 4G but in my room it is 2G or 3G.

22 April 2024
Unprompted review
Rated 1 out of 5 stars

stupid service --- you are being…

stupid service --- you are being scammed of your own money the-- they give you a package for 500 showing you lots of mins and net and everything u think its a good deal but where the scam comes is when you are actually using it calling is fine even though network is still shits takes time actually make a call --- but internet is nowhere to be found-- full network internet doesn work-got a new sim card thinking maybe old one got scratches but same stupid prblem you keep paying for internet but 4g connectivity is actually shit

1 April 2025
Unprompted review
Rated 1 out of 5 stars

worst services of time

The worst network of the worst generation, no matter where you go, it doesn't work, nor does the game PUBG work. Rather, it is an insult to VPN to connect to this network. People are wasting money on package better to get jazz or any other sim. Please fire up your network system because it can never be fixed

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Useless Network.

The worst network of the worst generation, no matter where you go, it doesn't work, nor does the game call of duty work. Even worse than crap with a VPN. Rather, it is an insult to VPN to connect to this network. People are wasting money on package better to get jazz or any other sim. Please fire up your network system because it can never be fixed

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Zong is the worst network provider

My experience using zong is so frustrating.I live in a city and i am not able to connect to 4G service. Whenever i try to use the internet the speed is so bad that it made me appericiate how good PTCL is compared to the zong. The reception is so bad it doesn't matter where i go i am unable to connect to 4g consistently. I have wasted my money subscribing the internet package. i will not be using the zong in future.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

I'm a new customer as well and after…

I'm a new customer as well and after placing my order I have never received a response from this company. Its just went off. They have accepted my payment, however, i never received any correspondence or any updates of the item. No reply to my emails. its a scam don't order from them. I will be pursuing action for my money.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

I'm a new customer and after placing an…

I'm a new customer and after placing an order I have never received a response from this company. They have accepted my payment, however, never received any correspondence or item. I will be pursuing action for reimbursement.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the level of service provided by Zong’s customer care team. I recently encountered an issue and reached out for assistance, but the experience was frustrating and unhelpful.

The representatives I spoke with lacked professionalism and seemed uninterested in resolving my concerns. Despite explaining my problem multiple times, I was either given vague responses or my queries were outright dismissed. It felt as though their primary goal was to end the call as quickly as possible rather than actually helping customers.

To make matters worse, follow-ups were nonexistent. Even after raising a complaint, I did not receive any updates or resolution. The lack of accountability and poor communication is unacceptable, especially for a service provider that claims to value its customers.

Zong seriously needs to improve its customer care services, train its staff better, and prioritize customer satisfaction. I hope they take feedback like this seriously and make the necessary changes, as this experience has left me extremely dissatisfied.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service, no internet

I’ve been thoroughly disappointed with Zong’s service lately. The internet speed is extremely unreliable, often dropping during important tasks. Their customer service is equally frustrating – it’s nearly impossible to get through to a representative, and even when you do, the issue remains unresolved. On top of that, their packages are overpriced considering the subpar quality of service.

21 November 2024
Unprompted review
Rated 1 out of 5 stars

Soory unfortunately I am giving them…

Soory unfortunately I am giving them one start they don't deserve this stars due to there wrost service i don't recomend anyone to use zong. They don't work on there network issue slow speed.Finaly after 6 years bye bye zong.

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Bad service...net off

Zong service in load shedding area is worse....it totally off when wapda off .... although complaint couple a time but no solution and no discount with such bad service....all other providers have alternative power arrangement

15 November 2024
Unprompted review
Rated 1 out of 5 stars

Worst service and internet provider

Worst service and internet provider. Network keeps refreshing and turns off. My router is showing "device offline". When contacting them they charge you a fee to speak to them. And if you can not connect you have to message through facebook messenger. I am paying the full package which is the highest amount and yet the internet service is dreadful. Do not register or purchase zong products !

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Zong in Gilgit baltistan.

I am really thankful for zong for atleast giving internet service in Gilgit baltistan where the other giant network has been kinda dictator and devouring the industry and giving pathetic service internet is slow yet the zong can prosper if it really tries to make service faster soon they'll see more customer conversion if they give out fast service.

29 September 2024
Unprompted review

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