Zombie Vapes Reviews 488

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the service, highlighting its excellence and the helpfulness of the company. Many people appreciate the quality of the products, finding them great and matching descriptions. Reviewers also frequently mention the fast delivery and good prices. However, some people were dissatisfied with the contact options, noting that emails often go unanswered or bounce back, and other communication channels are unresponsive. Some customers also experienced issues with delivery times, with orders arriving late or not at all, and a few reported receiving incorrect items.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service. Many consumers praise the fast delivery times,... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the great flavors,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report significant issues, such as orders... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and great service,... See more

Customer communications

Reviewers highlight significant difficulties with contacting the company. Customers report zero response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used the company for years great products at a good price, only thing that let's them down virtually no way of contacting them if a issue arises, website says live chat no such option, nobody responds... See more

Rated 5 out of 5 stars

Great service. Easy ordering on line, I always buy X3 100ml and then qualify for free 2nd class delivery. I don't bother shopping around because I'm more than happy with service, the price and lov... See more

Rated 5 out of 5 stars

I think zombie vapes shortfill flavours are some of the best out there, and I have tried a few. Nice easy website to find what you want easy payment options and good delivery times. Only negative is t... See more

Rated 5 out of 5 stars

Was worried about placing first order but presently surprised order received in good time and strength avaliable has work wonders . Definitely will be ordering again


Company details

  1. Vaporizer Store

Written by the company

We have been infecting vapers with good flavours since 2017, but don't worry, we have the antidote! In the dawn of an apocalypse, you have what you need from Zombie Vapes.


Contact info

3.5

Average

TrustScore 3.5 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful customer service

Have used this company for years often spending over £100 each time. I had to pay to upgrade to first class shipping on a £130 order to get a note from Royal Mail stating postage hadn’t been paid and that I had to pay another £5.40 to get my parcel. Contacted them several times via email and Facebook messenger with zero response not even an acknowledgement. Safe to say won’t be using them anymore appalling service and it seems I’m not the only one

17 April 2026
Unprompted review
Rated 2 out of 5 stars

Gone downhill lately.

I've used these guys for a couple of years and they have always failed to disappoint me. The last few orders however, have not been up to their usual standards. Out of stock on my favourite juice, no reply to emails and very long delivery times even after upgrading delivery to 1st class. Might have to go elsewhere in the future if they don't step up.

10 April 2026
Rated 1 out of 5 stars

Made an order on 6th April and ten days…

Made an order on 6th April and ten days later still not even processed and no explanation or response from them despite numerous emails which bounce back half the time no live chat feature as they say just take your money and ignore you !!!!!!

6 April 2026
Unprompted review
Rated 4 out of 5 stars

Used the company for years great…

Used the company for years great products at a good price, only thing that let's them down virtually no way of contacting them if a issue arises, website says live chat no such option, nobody responds to e mails or any attempt via other social media channels. Would be 5 * if they sort this out!

26 March 2026
Rated 1 out of 5 stars

Very disappointing, used to be the best!! Not anymore.

I have used zombievapes so many times in the past and spent hundreds of pounds on vape juice. My last few orders have not been fulfilled, I now have a dispute open trying to recover my money. It was once a trusted brand that delivered on time everytime, but now I would strongly suggest all customers avoid as they do not fulfill orders and do not reply to any emails. Please save yourself the hassle use ukvapeworld instead.....

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Order not received! No response from company!

This is regarding my Order: #ZOM612777
Placed on March 9th, 2026 at 7:11 pm

It's now the 12th of March, I should've received my item by now! But what makes this so frustrating is,
Still no Dispatch notice! Still no communication back from them whatsoever! And still no Tracking information provided!...

I have tried emailing the customer service email they left on the website : infovapelyfe (cannot add full email as it's not allowed)
And absolutely no reply!

I paid for 1st class upgraded delivery service via royal mail, and I'm now absolutely fuming as I have paid for a service that you've not forefield. Atleast acknowledge and perhaps compensate me on the shipping fees seming as you are in clear violation on not upholding you're end of the deal/order. I find this sevice is absolutely disgraceful and poorly managed.

I would appreciate it if you could respond back ASAP...otherwise I will have to contact my bank and report this as fruad.

Because this transaction was done by Credit card checkout, it's now made clawing back my money more difficult and a pain, and I dred having to go through this, but if I have to, I will!

(because you know... they've obviously never heard of Paypal checkout before...)

Not happy at all!
And after this.... I'm taking my business elsewhere.

It's shame... because I have been with Zombievapes since the beginning and this is how they repay their loyal customers.

IMPORTANT INFORMATION
Also,
Did some digging around and looked at their .gov and it turns out that not only their Accounts overdue since 2023, but also their Comfirmation Statement is well overdue aswell, last updated since August of 2024.

Ontop of that!
Company status
Active — Active proposal to strike off

And all of their directors have resigned from the company. So this will explain why no one is getting their orders because theirs no one who we know, running this business.
...

Yeah, I'm definitely not ordering from here ever again.
Something is screaming fraudulent activity... great! So I will have to get my bank involved and report this as such.

11 March 2026
Unprompted review
Rated 3 out of 5 stars

Product is great, Support non-existent

Product is great, however support for issues is seemingly non-existant.

I have used zombie vapes liquid for years since it was an ebay store their prices, variety and delivery time is great, its one of the best vape liquids ive used (exept their mango flavours they taste like plastic) however multiple times i have had items missing and got no reply from support, thankfully they did arrive seperatly a week or so later. I have also once recieved someone elses order as well as mine and got no reply, so i have no idea if that customer got their order replaced or refunded.

So while i would (and have) recommend them, if you have an issue you've only got the hope that they've noticed the issue themselves as a solution.

24 November 2025
Rated 1 out of 5 stars

Im actually disgusted with this…

Im actually disgusted with this company. I placed an order 3 days ago, its still saying unfulfilled on my account. I have emailed them yesterday and this morning and no reply, I have also sent a message on their Instagram, still no reply. And phoned their number that they provided on Facebook and the man that answered said sorry wrong number and hung up on me. I now have to wait 15 days before my bank will let me report an issue. Im seriously not happy and I will be passing this over to Trading standards as I believe this is a scam. And a rogue Traider

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Fraud

Fraud. You’ll get anything!
This is a shameful family fraud being run by some thugs. I paid for 48 hour delivery and have got nothing after 15 days.
Have raised the matter to the bank but am not hopeful

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

User friendly website, easy ordering process and competitive prices. Posted and delivered really fast. Great products, eliquids are great quality and flavours match description. Would highly recommend.

28 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look