Zizzi Ristorante Reviews 

Great place to ear great staff and food.

Excellent service from Abbi and her team at Zizzi, South Woodford, London

Menu food description misleading, food quality awful. Really bad.

Went to inverness Scotland Zizzi … asked server about GF and vegan options … she went away asked person in charge .. they chatted kept looking at us 😡and then both went to other tables and never came back to us . Glasses and cutlery were not in any way clean and I would have asked to be replaced but seeing as they blatantly ignored we left . No one on the way out acknowledged us or enquired as to why we were leaving so won’t be spending our well earned cash in there … not a one of here either DISGUSTED

Went for a meal with my daughter on May 22 2026 at the Chester restaurant for many reasons this was a bad experience. I emailed this company with all details they said the operations manager would get back to me, no one ever came back to me. I emailed on June 8th to say no point in replying now and of course the company did not. Will never visit this or any other Zizzi restaurant again. The company obviously does not care about their customers.

Went to the Southbank branch last week. As a vegan I picked the bean salad. A few canned beans thrown over a tired stringy mould of rocket with wafer stale slices of limp tomato. It tasted like a plate that someone ordered the day before - not liked it - so it was put out the next day from the back of the fridge. Awful and even the chips were bad!

Visited Stratford-upon-Avon zizzi. Pizza pale and very average. Had tesco vouchers for our food & our friends were going to pay for theirs with blue light discount. However we were told that we either had to pay with tesco vouchers or blue light. We could not pay separately. We have never faced such ridiculous intransigence in many years of going to many different restaurants. Very inconvenient & cast a shadow over what should have been a joyful get together.

I visited Zizzi on Monday 18th May in the afternoon for lunch with two friends visiting from Kuwait. From the moment we arrived, we were very pleased with the experience.
The restaurant was exceptionally clean and well-presented, which immediately gave a great impression. The food was amazing — full of flavour and beautifully served — and my friends were especially impressed with the quality and presentation.
The service was also excellent throughout our visit; the staff were friendly, attentive, and made us feel very welcome. My friends left very happy with the experience, and I was glad I chose this restaurant to take them to.
Overall, it was a very enjoyable lunch in a clean and pleasant environment with great food and service. I would definitely recommend it and would be happy to visit again.

Port Solent Branch.
This was supposed to be a special treat for our 38th wedding anniversary, sadly it was utterly dreadful, the sides arrived 5 minutes before the main courses, the Beef Ragu was stone cold, the cutlery was filthy and no one appeared to give a sh*t, definitely will not be returning.

Went to Haywards Heath branch for special occasion order the hot honey duck very disappointing nothing like the description or photo on the menu sent feedback to Zizzi and had no response very bad customer services total meal was nearly 70 pounds not worth it and won't be going back

visited Zizzi in Dockside Chatham last night before cinema only to be told it was card payment only on entering but we had come out without our cards and only had cash explained this to the waitress who checked with manager and he confirmed no they dont accept cash so we left. cannot believe that any business especially a restaurant would refuse cash in todays economic climate

We booked a table at the Sutton "restaurant" for a family birthday which included young children. There were nine of us and only one plate of (stale) nibbles was brought to the table. Seriously, would have been better to go without. My meatball starter was hardly lukewarm and it took so long to get a replacement that most of the rest of our party had finished their meals. The aubergine fritti were little more than shrivelled tiny pieces of aubergine. The "kids eat free" offer required downloading an app - obviously so Zizzi get hold of your data. Two of us had no success with the app but one of our party had a different discount. I still haven't been able to work out the discounted prices. I have to add that the staff and customer service were excellent, and definitely went the extra mile for us. My meatballs were not charged for, but the food quality is not fantastic and most definitely overpriced. This more than cancels out the brilliant in-house customer service.

The service and food were very good at the Guildford Zizzi, and Millie, our waitress, was charming, very attentive, and efficient.
Excellent service and a lovely meal.

If you order from or dine at Zizzi (Colchester), you should know how appallingly and inhumanely they treat delivery drivers. For the past year, UberEats, JustEat, and Deliveroo couriers have been subjected to degrading and discriminatory treatment by the management and staff.

Delivery drivers are strictly banned from using the main entrance. Instead, we are forced to wait at the back gate on the street, right next to the commercial rubbish bins (as you can see in the attached photo). We are made to stand outside in freezing 2-3 degree temperatures, rain, and harsh weather for 15-20 minutes. The doorbell provided is highly unresponsive, has a long cooldown, and staff intentionally ignore it.

On the evening of March 25th, a female courier waited for 20 minutes in the freezing cold with no response. Out of desperation, she went to the main entrance simply to ask about the order status. Instead of helping, a male staff member was incredibly rude, aggressive, and flat-out refused to hand over the customer's food simply because she used the main door after being ignored outside.

We are working professionals, not second-class citizens. Forcing us to wait on the public street next to unhygienic bins without providing a proper waiting area is a direct breach of UK Health and Safety regulations.

I urge other drivers to be very careful before accepting orders from this branch. And to the customers: please think twice before supporting a business that treats hard-working people with such extreme disrespect and hostility.

Had a take away for the wife on mother's day. The bill was over £100 and delivered by Uber eats. The food was cold, there was a dish missing and a vegetarian meal was delivered with a large piece of palma ham on top. When we complained they insulted us with an £8 refund and said the case was closed. Don't not use, absolute culinary crap.

Went on Valentines day Nottingham. Checked in , were taken to table.3 tables sat down after us, were given snacks. We were waiting. App not working tried to get staffs attention who were cleaning tables . Told someone would come , waited, looked for someone. No one came. Went upstairs and left. Email received asking about experience, no service no food.Received email Sunday with promise of call from Tom operations manager,3 second ring Monday. No voice mail or email left. Tried 2 weeks later. Nothing. Left messages at Head Office, no response. Tried HO again. No response. Called Nottingham spoke with James, who said his manager Tom would call after 4. Still waiting. Appalling lack of service and respect from all departments. Should not be in business at all.No respect for paying customers who keep them in a job.Waste of time and effort to get into Nottingham. Will tell friends never to go there. If I could give 0 stars I would.

Visited the Norwich branch of Zizzi’s on Saturday 14.03.2026, had a booking which I pushed back by 30 mins earlier that day, we were given the choice of 3 tables, all of which required staff or patrons to walk past constantly, my brother ordered the chilli king prawn and I had the beef ragu, when our food arrived it was clear that mine had been kept “warm” whilst his was cooked, it seemed to have been microwaved prior to being sent out which resulted in hot spots and cold areas, I didn’t complain as we only had a hour to eat prior to attending an event which was approximately a 10 minute walk away so didn’t have time to wait again for our food! My brother said his food was ordinary but his dessert was very nice, the mocktails were delicious but overpriced at £5.95 each, our waiter Guy was very pleasant but all in all I would not return, in fact I was booked in for this coming Wednesday but have now cancelled and will be going elsewhere! A disappointing visit!!

Romford
Lovely food. So flipping slow though!!!!

Great food and great service from Nikola from the Chiswick branch.
She was really helpful with the orders and attentive to my needs.

We were lucky enough to get a window table as requested. Felt lucky to get Julia again , she is such a lovely person, her service was spectacular and made you feel comfortable and well looked after. She served with a smile and a little chat ,
The food again was outstanding. Highly recommend the duck dish.