Hearing Zing Flowers Ad on Classic FM. Gave me inspiration. Christmas Flowers were normally bought locally. My Sister being the recipent. was delighted. The ideal decoration for the centre of... See more
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This is my second time ordering flowers with this company and I have a good feeling that I will stick to this company. Me and my girlfriend are long distance which makes an essential task like buying... See more
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Whole experience was good from ordering to delivery. Flowers were a gift for my daughter in law & the photo she sent me they looked as good as the advertised picture. My only issue is that next day de... See more
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My order went through with one query, which was answered very promptly and efficiently. This was my first experience of dealing with Zing Flowers, but they were delivered perfectly and on time. The... See more
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Company details
Information provided by various external sources
Hand tied bouquets. Every time. Beautiful fresh flowers. Every time.
Contact info
ZingFlowers (Global) 30 Leicester Square, WC2H 7LA, London, United Kingdom
- 0800 5420 823
- customer@zingflowers.com
- www.zingflowers.com
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Reply from Zingflowers
Hello Sylvia,
Thank you for taking the time to leave your fabulous review. We are so pleased to have been able to send your special gift of flowers to your daughter on her birthday, and to hear that they made her day!
Thank you for your valued custom.
The Zing Team
Very satisfied customer
The ease of ordering, efficiency of delivery and quality of the flowers were outstanding
13 March 2024
Reply from Zingflowers
Hello David,
Thank you for taking the time to leave your wonderful feedback, we are delighted to hear that the quality of flowers was outstanding and that you found ease of ordering on our website.
Thank you
The Zing Team.
Reply from Zingflowers
Hello David,
Thank you for your excellent 5 star review of your experience sending flowers with Zing. We are pleased to have been able to send your gift of flowers and to hear that you are happy with the service you received.
Thank you again
The Zing Team
Reply from Zingflowers
Hi,
Thank you for your feedback letting us know that you are happy with the flowers and overall service provided.
Regards,
Zing Flowers Team
Great service rubbish advert
The process was easy and the delivery is perfect. ONE NOT GET RID OF THE GUY DOING YOUR ADVERT IS RUBBISH AND HIS DELIVERY OF THE WORDS IS TERRIBLE
10 March 2024
Reply from Zingflowers
Hello Steve,
Thank you for your valuable feedback this will passed along to the team here at Zing. We are pleased to hear that the ordering process was easy and that the delivery was made perfectly.
Thank you for your custom
The Zing Team
I ordered 2 separate plants with free…
I ordered 2 separate plants with free card. The first one came without a card. So didn't know it was from me. The second plant was damaged so the £8 delivery I think it was was not worth it.
10 March 2024
Reply from Zingflowers
Hi Mike,
Thank you for your feedback. i am sorry about the missing message from your card,m I checked your order and can see that one of the orders did not have a message saved on the card, however the other one did, this will show on both of your order confirmation emails as well.
I am sorry about the damaged plant, I can not see if you contacted our team about this, please email us on customer@zingfloiwers.comso we can assist you further.
Regards,
Zing Flowers Team
AWFUL
AWFUL. Their delivery man left the flowers hidden not even directly outside the house and we found them days later wilted. When we contacted customer help they said it was OUR fault for not clicking various links to locate an image of the where the flowers were left even though there were NO clear instructions on doing this. They also said it was OUR fault for not getting in touch sooner to ask. They were so rude and will not be wasting my money here again.
28 December 2023
Unprompted review
Reply from Zingflowers
Hi AdJ,
We are sorry to read about your poor experience, it is certainly not what we want for our customers.
Our courier, DPD, usually sends an email in the morning with an estimated time of delivery to the sender, or if they provide the recipient's number, they will get a text as well to inform them something is being delivered. If you are not home at that time, you can specify where to leave the flowers, if no instructions are provided, the driver leaves it in a safe place and emails the image to the email address provided so you can see where the flowers have been delivered once you get the delivery confirmation email.
I am sorry if you found the flowers late but we keep the sender and the recipient updated on all steps of delivery.
If you need any further assistance, you can contact us by email: customer@zingflowers.com
Regards,
Zing Flowers Team
Great service
Even though there seemed to be less choice than usual, everything on offer was lovely .
Delivery was as promised and recipient really happy
10 March 2024
Reply from Zingflowers
Hi Amanda,
Thank you for your review letting us know that you love our flowers and the services provided.
Regards,
Zing Flowers Team
Highly recommend
Highly recommend, small problem quickly addressed, quick and helpful response when contacted. Excellent customer service, buy with confidence
11 March 2024
Unprompted review
Reply from Zingflowers
Hi Kevin,
Thank you for your feedback, we are pleased to read that our customer experience team members were able to help you with your issue and resolve it quickly. We hope the recipient loved their flowers.
Regards,
Zing Flowers Team
Impressed
Bought flowers for my mother in law. They were delivered on the requested day, and left in a safe place as she wasn't at home when they arrived. I've not seen them, but she was over the moon with them. Said they are beautiful. Thank you
6 March 2024
Reply from Zingflowers
Hi Mags,
Thank you for letting us know that your mother-in-law loved her flowers and that you are happy with the services.
Regards,
Zing Flowers Team
Poor quality flowers delivered after…
Poor quality flowers delivered after 1700hrs my mum sent me photos of the flowers to show her disappointment …
Last time I’ll use them for my Mum
5 March 2024
Reply from Zingflowers
Hello Mark,
We are sorry to hear of your disappointment with your recent delivery of flowers, we cannot see that you have contacted us regarding the issue with your flowers. We will ask one of our colleagues to get in touch with you shortly to resolve this for you.
The Zing Team
Perfect!
Ordering was straightforward. Tracking the delivery was great through ‘Shop’ and the delivery was as expected, and in good condition. This is my third or fourth order with Zing and every time it’s been perfect! Thank you!!
5 March 2024
Reply from Zingflowers
Hi Katherine,
Thank you for your review. We are thrilled to read that you love our services and that our flowers have always been up to high standards. We look forward to your orders in the future as well.
Regards,
Zing Flowers Team
Beautiful flowers & chocolate!
Ordered flowers & choc for Mum on Mothers Day. Great choice of delivery days, arrived in great condition! I would use again, A+++
5 March 2024
Reply from Zingflowers
Hi Claire,
Thank you for your feedback, we are thrilled to read that your mum loved her flowers intended for her. We look forward to your future orders as well.
Regards,
Zing Flowers Team
Crocodile. Very easy from start to finish
Very easy from start to finish . Great product well delivered 👍
11 March 2024
Reply from Zingflowers
Hi Christopher,
Thank you for your review letting us know that you loved our services and that the recipient loved their flowers.
Regards,
Zing Flowers Team
Reply from Zingflowers
Hi Piggy,
Thank you for your review, we are pleased to read that the recipient loved their flowers.
Regards,
Zing Flowers Team
The flowers and card were delivered to…
The flowers and card were delivered to the wrong address and whilst I was told I could rearrange at their cost the link is not working. Difficult to try and contact any customer support
28 February 2024
Reply from Zingflowers
Hi Susannah, thank you your review. I am sorry to hear that the flowers were delivered to the wrong address. I can see that you have been in contact with our customer experience team and you informed us that the link we sent did not work. One of the team replied to your email and sent new links, but we have not heard back from you. If you check your emails and reply to us we can then ensure the flowers are sent to the correct address. Thank you. The Zing Team
Very easy to order online
Very easy to order online. Flowers came during the time slot I was given. Lovely healthy flowers that my mum loved. One star taken off because the delivery person didn’t even ring the bell or knock on the door - my mum only knew the flowers had arrived because I received a email to say they had been delivered.
10 March 2024
Reply from Zingflowers
Hi Emma thank you for your review and feedback. I am sorry that the courier did not make your mum aware of the delivery, we will ensure this is passed onto the courier. I am pleased to hear though that the flowers are lovely. The Zing Team
Ordering and flowers were great
Ordering and flowers were great. However delivery was terrible! The flowers were left in the box on its side at the end of my mums long farm drive, I received an email saying they had been delivered at 22:37 on Saturday night - it rained all Saturday night/Sunday morning and I had to phone my mum early Sunday morning to ‘rescue’ the flowers 😢
3 March 2024
Reply from Zingflowers
Hi Heather, I am sorry to hear this, it is not the experience we want for our customers. We have checked the tracking for your delivery and it says they were delivered at 17.14 hours on the 9th March. A delivery confirmation would have been sent to you reflecting this. I hope that the flowers did not suffer. If there are any issues please contact us at customer@zingflowers.com. Thank you.
Delivery went well, Product was disappointing…
Delivery went very well with the flowers being delivered on time and I was well notified. However the product was disappointing considering the occasion being Mother's Day !! The actual product was nothing like the website image, you always expect differances but these were just disappointing....A supermarket bunch would have been better.
9 March 2024
Reply from Zingflowers
Hi, we are so sorry to hear that you were disappointed with the flowers received and especially as they were for a special occasion. We would like to ensure that you received the correct flowers, can you please send photos of what you received to customer@zingflowers.com so that we can look into this for you. Thank you.
Reply from Zingflowers
Hi Wendy thank you for taking the time to leave a lovely review. It is great to hear the recipient loved her flowers. Thank you.
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