Zerorez Reviews 

1,400
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were somewhat happy with their experience overall, noting that the service providers are often very reliable. Many consumers appreciate the professional and friendly staff who clean carpets and upholstery thoroughly, consistently delivering great results. People often note that the cleaning process leaves furniture looking wonderful without leaving any sticky residue or chemical smells behind. Some reviewers were not happy with the customer service, pointing out difficulties with scheduling and a complete lack of response from management. A few other people also felt that certain cleaning methods caused unexpected stains or left too much moisture inside homes.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising polite, professional technicians who... See more

Product

Customers had ambiguous experiences with product, as some reviewers noted that stubborn stains were removed... See more

Quality

People report ambiguous experiences with quality, as many reviewers state that their carpets and upholstery... See more

Customer service

Users describe negative interactions with customer service, reporting that managers fail to return calls and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have used zerorez several times and was always pleased with their work altho their habit of up selling services during visits was an unwelcome feature. Yesterday carpets and upholstery were cleaned... See more

Rated 5 out of 5 stars

The carpet cleaning was very thorough and some of the best we have had. Fair prices. Everything was explained upfront and there were no additional expenses for each stair, etc. We will continue this c... See more

Rated 5 out of 5 stars

I’ve been a Zerorez customer for over ten years, and Sal is the reason I trust them completely. He was originally referred to me by a coworker who had nothing but high praise for his professionalism... See more

Rated 5 out of 5 stars

Parker was polite, professional and friendly. He was very efficient and the carpets look great! I’m looking forward to seeing the finished product when they are dry! The process of scheduling, the est... See more


Company details

  1. Carpet Cleaning Service
  2. also in
  3. Air Duct Cleaning Service
  4. Cleaning Service
  5. Commercial Cleaning Service
  6. Curtain and Upholstery Cleaning Service
  7. Upholstery Cleaning Service

Written by the company

Zerorez is proven to provide a smarter, lasting clean. ​​Traditional cleaners use harsh chemicals and soaps that leave behind residue, attracting dirt over time. The patented Zerorez process uses ZrWater™, soft water that’s been electrolyzed and oxidized to extract dirty substances, keeping your carpets softer and cleaner for longer. Zerorez helps homeowners create spaces that are clean, healthy, and free from worrisome chemicals and residue. Our highly-trained technicians coordinate with homeowners to inspect, plan, and clean home surfaces to meet Zerorez standards. Each cleaning is backed by a Gotta Love It Guarantee®. No other carpet cleaner in the world gets your carpets as clean - or keeps them clean as long - as Zerorez. Services Provided: Clean area rugs Clean carpet Clean upholstery Remove pet stains & odors Tile & grout cleaning Mattress cleaning Green cleaning Regular cleaning Stain & odor control High traffic areas Commercial carpet cleaning Tile, grout & stone cleaning Rug cleaning Upholstered furniture cleaning Cubicle cleaning Commercial Floor Cleaning Fabric protection


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

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3.3

All reviews

(1,400)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Booking the appointment was easy. The service representative communicated clearly and fast on arrival time. The service was thorough. The pricing was fair. Will use them in the future.

19 January 2024
Unprompted review
Rated 1 out of 5 stars

Don't expect much

Don't expect much. About a 30 minute quickie. I'm looking for someone to finish the job.
UPDATE: ZeroClean, It doesn't spell the same backward or forward, but it's true. I'm sure they don't know what a carpet scrubber is.
I don't know what you would call their service, but I don't believe they clean anything.
If you believe sodium hydroxide and dirty water cleans without residue, this may be what you are looking for.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Arturo was fantastic

Arturo was fantastic. He was polite and very friendly while at our house. Highly recommend giving Zerorez a call if you’re considering having your carpets clean, and be sure to request Arturo.

17 January 2024
Unprompted review
Rated 3 out of 5 stars

Get an estimate first

My recommendation for anyone looking to have carpets cleaned is have someone come to your house and give you an estimate or a quote first. Especially if you have some old or tough stains in your carpet. When I scheduled my appointment for a cleaning, I assumed it would be a deep cleaning, however, once the technician arrived, I was informed that for a couple of stubborn stains in order for them to do a deep cleaning it was going to be an additional $60 per small area. I was not informed of this when I spoke to the representative to schedule the appointment. The technician was friendly and professional, and while the carpet that I had serviced did have some tough stains, the result was not any better than I could’ve done with my own shampooer.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

My new white sofa was soiled during a…

My new white sofa was soiled during a move. There were many areas of ground in dirt. Will worked until the stains were nearly invisible. I was concerned the white would become discolored/dingy. It looks great.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

The technician Will

The technician, Will was extremely knowledgeable about the process and products being used in our home. His professionalism, genuine concern and warm approach spoke volumes of his integrity and intent to do a job well done!

Our carpets are spotless, fresh and welcoming for our family and guests!

Hats off to you Will! Thank you!

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Willi was great

Willi was great. He called 30 mins priir to his arrival. Once he arrived he explained the process and was respectful of my home and belongings. The carpet looks great!

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product and even better…

Amazing product and even better service! Ben was timely, respectful and an expert. He took his time to make sure he explained everything thoroughly and continued to ask if I had any questions or concerns. Prices are very reasonable and our carpet looks brand new! We will certainly be coming back and referring our loved ones.

8 January 2024
Unprompted review

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