Easy to order and understand pricing. Very few pictures of vehicles in order to see all colour options on the vehicle and pricing increases each time you view.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was easy enough to navigate with an easy order process. However, it would be useful if the relevant cars had the specifications listed along with an option to have the car specs side by s... See more
Company replied
The portal is good and quite easy to use but I would have liked to see more obvious comparisons between the two schemes available to me.
Company replied
Very slick process and really straightforward. loses a star due to the cost increases (nearly double) when comparing current car to the newer version of a similar car, which limits the affordable sele... See more
Company replied
Company details
Information provided by various external sources
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Contact info
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, United Kingdom
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4.1
Great
2K reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Disappointing experience from start to…
The whole experience from start to finish has been disappointing. As our corporate supplier I had to use Zenith. The first car I ordered was out of stock but they didn't tell me until very late. The second was not delivered when expected and then no longer available in the colour I'd ordered. The car eventually turned up with almost no paperwork and no warning triangle or hi viz jackets. Support during the contract has been fine but they have been unable to correctly repair a damaged wing mirror. In the end a European part was fitted, which doesn't have the right viewing range. Now, at the end of the contract they have failed to collect the car on the agreed date (twice) and are not responding to my emails. Given the choice I would not use this company.
3 July 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Andrew, I'm sorry to hear about the issues you've experienced throughout your contract. I appreciate how frustrating this must have been. While I'm pleased that support during the contract met your expectations, I recognise that this does not outweigh the wider issues you encountered. Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be shared with the relevant teams as part of our ongoing review of service standards. If you still require assistance with the vehicle collection, please contact us at complaints@zenith.co.uk and we will look into this for you. Michelle@Zenith
Easy process to order vehicle
Easy process to order vehicle, clear concise instruction / easy steps to follow
15 July 2026
Reply from Zenith Vehicle Contracts
Hi Russell, Thank you for your review and the 5 stars! We appreciate your feedback on our processes! Sam@Zenith
Reply from Zenith Vehicle Contracts
Hi Chris, Thank you for the 5 star review! We are glad to hear of your feedback on our colleagues and services! Sam@Zenith
Good selection of cars with competitive…
Good selection of cars with competitive packages
15 July 2026
Reply from Zenith Vehicle Contracts
Hi Charles, thank you for your review! We are glad to hear of your feedback on our selection! Sam@Zenith
Reply from Zenith Vehicle Contracts
Hi Paula, thank you for your feedback and the 5 stars! We're pleased to hear that you found the site easy to access and straightforward to use. We appreciate you taking the time to share your experience with us. Michelle@Zenith
Didn't get a call back.
Didn't get a call back.
Incorrectly quoted my mileage now you want me to pay more.
Send email with personal data to an incorrect email address.
14 July 2026
Reply from Zenith Vehicle Contracts
Hi Steven, I am sorry to hear about the issues you have experienced, particularly in relation to not receiving a call back, concerns regarding your mileage being quoted incorrectly, and your personal data being sent to an incorrect email address.
I appreciate how frustrating these issues must have been.
We would be happy to investigate your concerns further. If you would like us to review the matter, please contact us at complaints@zenith.co.uk with your details and any relevant information, and a member of the team will be pleased to assist. Michelle@Zenith
My dealings with zenith from start to…
My dealings with zenith from start to fimish was fantastic.
14 July 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Neil, thanks for the 5 stars and for taking the time to share your feedback. I am delighted to hear that your experience was fantastic from start to finish. We are committed to providing the highest level of service throughout the customer journey, so it is great to know that we met your expectations. Michelle@Zenith
Salary sacrifice car woes
Salary sacrifice car. Have had major issues with the car, it has had to go back to the dealer multiple times with issues, including where it just stopped in the middle of the road with a drivetrain fault. It is now back in the garage with another fault. I have lost faith in the car. Another issue is the car was hit by a third party when parked and unattended. I provided zenith with the full details of the third party. Now they are taking my excess from me claiming their insurers are saying they have no third party to claim against. Absolutely shocking service. I cannot wait for this lease to be over so I can walk away from them. Avoid at all costs.
14 July 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Peter, I am sorry to hear this. If you would like us to look into this further for you, please contact us at complaints@zenith.co.uk Michelle@Zenith
Mal is SO helpful
14 July 2026
Reply from Zenith Vehicle Contracts
Hi Grace, thanks for the 5 stars! We're delighted to hear that Mal was so helpful. We know how important it is to receive support from someone who is knowledgeable and approachable, and it's wonderful to know that Mal made such a positive impression. We'll be sure to share your kind comments with them. Michelle@Zenith
A really clear and straightforward…
A really clear and straightforward process.
The site was easy to use and all options were clear.
13 July 2026
Reply from Zenith Vehicle Contracts
Hi Oliver, thanks for the 5 stars! We're delighted to hear that you found the process clear and straightforward, and that the website was easy to navigate. It's great to know that the available options were presented in a clear and understandable way. Michelle@Zenith
Reply from Zenith Vehicle Contracts
Hi Sathiya, thanks for your feedback and the 5 stars! We appreciate your comments and will continue working to provide a positive experience. Michelle@Zenith
Great Omni-Channel Experience
Sales support from Lewis underpinned the nuanced aspects of vehicle choice and cherished plate assignment, helping to make the overall customer journey slick within varying channels of choice!
3 July 2026
Reply from Zenith Vehicle Contracts
Hi Craig, thanks for your feedback.
I'm pleased to hear that Lewis was able to support you throughout the vehicle selection process and with the assignment of your cherished plate. It's great to know his assistance helped make your experience smooth and straightforward.
I will ensure your comments are passed on to Lewis. Michelle@Zenith
Easy to book and clear description of…
Easy to book and clear description of the car, the benefits associated with it. Process is quite quick.
2 July 2026
Reply from Zenith Vehicle Contracts
Hi Debarati, thanks for the 5 stars! We appreciate you taking the time to share your experience and are delighted that the process met your expectations. Michelle@Zenith
Poor service from start to delivery
Poor service for start to delivery. Ordered a used car. Delivery of car was particularly poor. Car was not prepared at all. Zenith did provide compensation which was not at a level I was happy with. Speaking to colleagues they experience similar issues.
16 June 2026
Reply from Zenith Vehicle Contracts
Hi Zeeshan, Thank you for your feedback. We're sorry to hear that your experience, particularly the vehicle preparation and delivery, did not meet your expectations. We appreciate you taking the time to share your comments, as feedback like this helps us identify areas where we can improve our service. Michelle@Zenith
Fantastic support from the team…
Fantastic support from the team regarding delivery timelines thank you.
The website was also great to use and easy to understand!
29 June 2026
Reply from Zenith Vehicle Contracts
Hi Sophie, thank you for taking the time to share your feedback.
We're delighted to hear that the team provided fantastic support and kept you well informed regarding delivery timelines. It's also great to know that you found our website easy to use and understand, as we continually strive to make the customer experience as simple and straightforward as possible.
We really appreciate your kind comments and will ensure your feedback is shared with the team. Michelle@Zenith
Such an easy website to navigate…
Such an easy website to navigate across. Nothing was to complicated.
6 July 2026
Reply from Zenith Vehicle Contracts
Hi Hazel, we're delighted to hear that you found our website easy to navigate and straightforward to use. Making the process as simple and user-friendly as possible is important to us, so it's great to know we've achieved that for you. Michelle@Zenith
Lack of communication
My car order was rejected but I wasn't notified until I phoned to check two weeks later.
19 June 2026
Reply from Zenith Vehicle Contracts
Hi Allen, Thank you for your feedback. We're sorry to hear that you weren't informed when your vehicle order was rejected and that you only became aware of this after contacting us two weeks later. We understand how frustrating this must have been, and we appreciate you bringing it to our attention.
Your comments will be shared with the relevant team as we continually look for ways to improve our communication and customer experience. Thank you for taking the time to let us know about your experience. Michelle@Zenith
Pleasant experience
Good morning, just a quick reflection on my experience with Zenith.
I've been hopping on and off the website for some time, trying to make a decision. Layout and usability of the site made it really easy, gave me most of the information I required and in case of any questions, team on the other end was very responsive, supportive and knowleadgable.
Service was easy to use and pretty straightforward, communication is great and so far with my journey into the ordering process I cannot fault any single bit.
I have not yet received my vehicle, so perhaps it may be too early to say, and as it stands I would give it 10/10.
Thank you.
28 June 2026
Reply from Zenith Vehicle Contracts
Hi Stefan, thank you for your kind feedback. We're delighted to hear that you've found the website easy to use and that our team has been helpful, responsive and knowledgeable throughout the process.
We're pleased your experience has been so positive so far and look forward to ensuring the rest of your journey, including delivery, is just as smooth. Michelle@Zenith
Very simple process although still…
Very simple process although still waiting for delivery date
26 June 2026
Reply from Zenith Vehicle Contracts
Hi Barry, we're pleased to hear that you found the process simple. We understand that you've already been in touch regarding your vehicle delivery, and we appreciate your patience while this is being progressed. Michelle@Zenith
Smooth start to the process
Just wanted to give a shout out to Thomas Quinn, its been my first experience with Zenith and ordering a car and he couldn't of been more helpful. Prompt with responses and really informative making the start of the process smooth and easy. Thanks.
1 July 2026
Unprompted review
Reply from Zenith Vehicle Contracts
Hi Danielle, we really appreciate you taking the time to leave us a review and 5 stars too! It's really great to hear such positive colleague feedback & I'll ensure to pass this onto Thomas's manager. Thanks again & hope you enjoy your new vehicle once it's ready for delivery! James@Zenith
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