Zenco Legal Ltd Reviews 

9,386
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the intuitive website and straightforward online forms, noting how remarkably simple it is to complete legal paperwork without unnecessary delays. Consumers frequently highlight the exceptionally friendly and professional staff who go out of their way to provide wonderful guidance and total reassurance throughout the entire journey. Though some reviewers initially felt a bit unsure or experienced minor confusion when navigating the digital platform independently, prompt phone assistance readily cleared up any worries. People also mentioned that receiving clear updates and properly checked documents gave them complete confidence in the final results.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the online process is... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professional and patient... See more

Service

Clients share positive opinions on service, praising the fast, efficient, and professional handling of... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are exceptionally... See more

Website

Consumers experience great satisfaction with the website, expressing that the online process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The simplicity of the form and everything was straight forward. The questions were not complicated. However, I note the form was asking for a separate email and phone number for my 90 year old dad who... See more

Company replied

Rated 5 out of 5 stars

Superb service from Zain re setting up my Power of Attorney documentation. Extremely friendly manner,informative,helpful and patient.Cost:very reasonably priced. Thank you so much Zain,you're a... See more

Company replied

Rated 5 out of 5 stars

We decided to get Power of Attorney documents for me and my husband. Googled it and Zenco had so many positive reviews. Well they’ve got another from me. Everything was so simple to do online,... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this service . thought this process would be so difficult to do but found the online process easy . I did need some questions answered, so I booked a telephone call and they... See more

Company replied


Company details

  1. Paralegal Services Provider

About Zenco Legal Ltd

Written by the company

Zenco Legal

We focus on you to bring legal services that separate us from the rest by being; accessible, affordable with amazing service.

We offer our customers same day phone appointments for their convenience for Lasting Powers of Attorney documents, basic and Trust Wills.

We're on average 65% cheaper than high street solicitors with a best price guarantee for peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,386)

2,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to use

Very easy to use , lasting power of attorney, site,
Very quick service,
Thanyou so much

8 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback Christopher ❤️

Rated 5 out of 5 stars

I received help and advice from Zain

I received help and advice from Zain. He was very professional and patient when answering my many questions. The whole process was straight forward and completed without a problem.

10 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the kind words David ❤️

Rated 5 out of 5 stars

Professional, friendly service from Harrison

Harrison was a friendly, engaging expert who guided me through the process of Power of Attorney with ease. I had many questions that he answered professionally and with great knowledge, and I feel confident that my trust has been placed in Zenco thanks to Harrison's guidance and support.

11 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely 5 star review Lyn ❤️

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly, knowable staff. Used terms that I could understand. Were happy to go over any point I didn't understand.
Prompt with their replies via email. Rang when they said they would.
Went through all forms with me.
Prompt getting paperwork out to me
I was doing power of attorney but we don't have wills so someone rang and I am getting that sorted as well

4 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback Helen ❤️

Rated 5 out of 5 stars

Good Experience

Really helpful, explained everything very well. Paperwork was received quickly, tabs right the way through showing what needed signing and by who making it a relatively stress free experience!
Many thanks.

4 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the kind feedback Deborah ❤️

Rated 4 out of 5 stars

The agent I dealt with was very…

The agent I dealt with was very professional and explained everything to make sure I understood everything he was saying to me before we moved on to something else.

9 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback Michael ❤️

Rated 5 out of 5 stars

We decided to get Power of Attorney…

We decided to get Power of Attorney documents for me and my husband. Googled it and Zenco had so many positive reviews. Well they’ve got another from me.
Everything was so simple to do online, I submitted it and printed documents arrived within a week with post-it tabs saying names of who should sign where. The Attorneys signed then my neighbour witnessed them all. Returned them and the OPG made contact for payment to register them.
Simple to do, very easy to complete online with a number to call if you needed help. Highly recommend

8 June 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind words Julie - thank you for the positive review we are really thankful ❤️

Rated 5 out of 5 stars

I found the company representative very helpfull

I found the company representative expained the POA very clearly. The forms are easy to complete and the speed the form came to me for signiture was quick and it is marked clearly with who and where to sign.

2 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback Elaine ❤️

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