Zenco Legal Ltd Reviews 

9,385
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the intuitive website and straightforward online forms, noting how remarkably simple it is to complete legal paperwork without unnecessary delays. Consumers frequently highlight the exceptionally friendly and professional staff who go out of their way to provide wonderful guidance and total reassurance throughout the entire journey. Though some reviewers initially felt a bit unsure or experienced minor confusion when navigating the digital platform independently, prompt phone assistance readily cleared up any worries. People also mentioned that receiving clear updates and properly checked documents gave them complete confidence in the final results.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the online process is... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professional and patient... See more

Service

Clients share positive opinions on service, praising the fast, efficient, and professional handling of... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are exceptionally... See more

Website

Consumers experience great satisfaction with the website, expressing that the online process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The simplicity of the form and everything was straight forward. The questions were not complicated. However, I note the form was asking for a separate email and phone number for my 90 year old dad who... See more

Company replied

Rated 5 out of 5 stars

Superb service from Zain re setting up my Power of Attorney documentation. Extremely friendly manner,informative,helpful and patient.Cost:very reasonably priced. Thank you so much Zain,you're a... See more

Company replied

Rated 5 out of 5 stars

We decided to get Power of Attorney documents for me and my husband. Googled it and Zenco had so many positive reviews. Well they’ve got another from me. Everything was so simple to do online,... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this service . thought this process would be so difficult to do but found the online process easy . I did need some questions answered, so I booked a telephone call and they... See more

Company replied


Company details

  1. Paralegal Services Provider

About Zenco Legal Ltd

Written by the company

Zenco Legal

We focus on you to bring legal services that separate us from the rest by being; accessible, affordable with amazing service.

We offer our customers same day phone appointments for their convenience for Lasting Powers of Attorney documents, basic and Trust Wills.

We're on average 65% cheaper than high street solicitors with a best price guarantee for peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(9,385)

2,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was explained in lay man's…

Everything was explained in lay man's terms so I knew exactly what it entailed. I filled out the form they throughly checked it through with me on the phone. When I received the documents they had post it notes with names on so everyone knew exactly where to sign which was really helpful. Have already recommend to family and friends.

14 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for kind words Lynn 🩷

Rated 5 out of 5 stars

There’s a good reason that someone can…

There’s a good reason that someone can sort out what needs to be done with confidence. It leaves you with a feeling that things are being handled well.
giving you the confidence to finish what you started.
Thanks

9 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind words Ernest 🩷

Rated 5 out of 5 stars

Zenco make it easy

Zenco make the complicated process easy for me , as it can seem very difficult, I would recommend them 100 %

2 September 2026
Unprompted review
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the kind feedback Kevin 🩷

Rated 5 out of 5 stars

It really is simple.

From the start, everything was in simple explanation. A comprehensive guide to fill in the application.
On recieving the papers it was a great relief that the company had filled in the items not required and indicated all that had to be signed.
My only worry was that as soon as I finished my power of attorney, the programme started on power of attorney for my nominees. There should be a stop section with an offer to carry on with other people.
Thank you for an easy experience.

11 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the 5 star review Alan 🩷

Rated 5 out of 5 stars

Steffi1964

Easy to navigate and complete highly recommend

18 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback 🩷

Rated 5 out of 5 stars

Really.helpful every step on the phone…

Really.helpful every step on the phone and by tagging documents with post its,I would have had to resubmit twice if id done it without them,well worth the money

4 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind words Si 🩷

Rated 5 out of 5 stars

POA application

i started my application yesterday, i received the documents to check, i needed more information before accepting the documents, i phoned them and they were excellent and went through everything with me explaining any questions I needed answering, I viewed and accepted the documents, within about four hours they e mailed and said the documents had been drawn up and on their way to me for signatures, the service was very quick and all staff I spoke to were very helpful and professional.

17 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely 5 star feedback Stephen 🩷

Rated 5 out of 5 stars

Good experiences

The whole procedure from
beginning to end was easy.

17 September 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the kind words J 🩷

Rated 5 out of 5 stars

Zenco are brilliant to say the least

Zenco are brilliant to say the least . I went to them to sort out my power of eterny etc . Although they make things really easy , I can still mess up as I've got the attention span of a flea and the memory of a goldfish. They was patient ,friendly and didn't make me feel uncomfortable. They also helped me save money when I was going pay . If you are looking for someone to help sort things out then I highly recommend as they do go that extra mile.

17 September 2026
Unprompted review
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely kind words Julia 🩷

Rated 5 out of 5 stars

Excellent Service

Professional service. Once the draft LPA was sent to me it was clearly annotated where it had to be signed and dated and where I had made a couple of mistakes replacement pages were supplied for me to sign and date. I thoroughly recommend Zenco Legal Ltd.

10 June 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely 5 star feedback Graham 🩷

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