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zehus.it Reviews 

2
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TrustScore 3 out of 5

2.9

Bicycle Store
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Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store
  4. Motor Scooter Dealer
  5. Sporting Goods Store

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

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1-star

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2.9

All reviews

(2)

1 review in the last 12 months

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Rated 1 out of 5 stars

Good product, terrible support

Good product, terrible support

I have a Vello bike with the Zehus hub. It's a joy to ride. The hub is a very clever idea and could go on to be the default for electric bikes. The support for the product is embarrassing.

Warranty is time based - so a 1500km hub can be out of warranty. Considering the cost of a hub, and the quotations for spares/replacement that's' ridicules.

I've been told that you can damage the hub by leaving it un-charged - no sticker on the hub to say so

The 'service desk' will begrudgingly send you a tariff for shipping the hub back to Italy for inspection.

What they never told me is there's a service centre about 100km from my house. Who have factory trained technicians who can run diagnostics and repair for less than the cost of posing it to Italy.

Once the UK service centre had fixed the hub, the Italian service desk sent me an email asking for my details so they could send me a bill for support they took no part in.

You've been warned.

5 November 2025
Unprompted review
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