Zeeandco Reviews 

622
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

very bad expereince recomened not to buy any product reason is this after submitting order they did not reply any quiree about product

Rated 5 out of 5 stars

First time using the online store. Good range and easy ordering. Made order approx 8pm on a Tuesday evening. Email confirmation straight away. Shipped Wednesday and delivered Thursday am. tracking num... See more

Rated 4 out of 5 stars

Bought a stone island jumper- got next day delivery free with DPD so it came fairly quickly. Really happy with the product and zip protected case however disappointed that the outside packaging was a... See more

Rated 5 out of 5 stars

I made my first purchase online recently from Zee and Co and I’ve got to say I was well impressed. Having ordered my Belstaff jumper at nearly midnight Thursday, I was swanning around 200 miles away i... See more

Company details

  1. Men's Clothing Store

Information provided by various external sources

For more than three decades, Zee & Co have brought Designer fashion to the high street. In that time, we have introduced hundreds of exquisite clothing brands to our customers via our shops and online retail site. Our ever-growing roster of designers and fashion labels means that we continue to provide a mix of the very latest styles and innovations, from new or up-and-coming labels to the established designer powerhouses. We're as passionate about clothing as our customers, so that's why we make sure to stock garments from amongst the best brands in the world.


Contact info

3.3

Average

TrustScore 3.5 out of 5

622 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(622)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

I have just received my purchase of a CP Company Undersixteen jumper, and wanted to let you know that I am really pleased with the quality, not only that but your service and delivery has been prompt and I am very impressed with the way your products are packaged and the attention to detail which adds a personal touch. Thank you again Zee & Co. I will be recommending you to friends and family.

3 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent company, ordered a CP Company jacket, it arrived very quickly and well packaged in a box for extra protection. Unfortunately it was too small so I returned through Royal Mail using the prepaid label included and was refunded very quickly. I would recommend and definitely use again.

30 November 2021
Unprompted review
Rated 5 out of 5 stars

I have been using Zee & Co for many…

I have been using Zee & Co for many years the clothing they sell is the highest quality, delivery & packaging is 1st class also free returns on all items which can be exchanged, can't fault this company at all.

29 November 2021
Unprompted review
Rated 5 out of 5 stars

First order !!

Iv just received my first order from this company and the 5 stars are well deserved. The items are excellent and the packaging is the best iv seen. I will definitely be ordering again. Would highly recommend.

24 November 2021
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company, have been ordering from them for a few years now and it’s become my go to for birthday & Xmas presents. Their sales are always really good, have had some lovely items. Service is 5 star, quick delivery & well packaged.

23 November 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience

First time I've ordered from these. The order arrived within a couple of days. Well packaged and with an additional bag to store the item in. Very impressed with the service and would gladly use them again.

30 October 2021
Unprompted review
Rated 5 out of 5 stars

Ordered Moschino trainers for my son

Ordered Moschino trainers for my son. They were delivered sooner than expected. They also look amazing. The photos on the website do not do them justice. By far the best price I’ve seen them online for too! I just don’t get the bad reviews you see for this store. I suppose some folk are just never happy.

Will 💯 be purchasing items from here again. Amazing store.

21 October 2021
Unprompted review
Rated 5 out of 5 stars

Customer Care Team

Customer Care Team provided quick response to my emails concerning fraudulent payments and was able to resolve the issue immediately and without any further undue stress. Much appreciated.

14 October 2021
Unprompted review
Rated 5 out of 5 stars

I use Zee & Co A lot But I Sent My…

I use Zee & Co A lot But I Sent My Order To My Old Address And DPD We’re Useless But Many Many Thanks To The Customer Care Team & Zoe Who Managed To Rectify My Mistake !!! Just In Time For Our Holiday !!
THANK YOU much appreciated x

13 October 2021
Unprompted review
Rated 4 out of 5 stars

Great Service and Brands

Great service and delighted with my purchase. Understanding that delivery to Australia has been hard due to current COVID delays here, I received my order and the product I received was fantastic and delivered wrapped well and was exactly what I was looking for.

Thank you for great customer service and for a brilliant product offering.

10 October 2021
Unprompted review
Rated 5 out of 5 stars

Good experience

Ordered a Tommy Hilfiger hoodie recently in the sale. Prompt delivery and excellent quality. Will use again.

6 October 2021
Unprompted review
Rated 5 out of 5 stars

Exemplary service

Exemplary service. Claire at Zee handled a repair to a garment with the Orlebar Brown with complete ownership. Required a lot of follow up on her part, but always kept me informed and did an amazing job to resolve. Thank you for your service.

5 October 2021
Unprompted review
Rated 1 out of 5 stars

Went to this shop this morning asked…

Went to this shop this morning asked for a certain size off jacket 10 mins of wayting in the shop another member of staff approached me I reminded them I was waiting for the jacket off she went to see the first person who was meant to go and get jacket from store room but who had obviously forgot said I was going out for 10 minutes and would be back. I returned 10minutes later still no jacket was told they were still fetching it - basically never got the jacket maybe as I wasn’t going to be spending £1k plus on designer goods but just to say your inability to serve customers one at a time and your ability to make people feel like they should not be in their shop all I can say is that for your ignorance I got what I wanted elsewhere - I may not be a regular to this over priced shop but the disrespect they paid me was shocking a visit I will definitely not be repeating

3 October 2021
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hello Jo

Thank you for leaving the feedback as this does assist us to improve any areas which are not operating as efficiently as they should.

I have spoken to our Store Manager who has asked me to apologise on the Store's behalf for the service you received, and has asked whether it would be possible for her to contact you to discuss the problems you experienced.

Kind regards
Customer Care
Zee & Co

Rated 1 out of 5 stars

False advertising, poor customer service.

Placed an order late evening on a Wednesday, beat a countdown by 10+ minutes to get my item delivered by the Friday, never received any email to say the item had been dispatched, rang customer services to be treated horrendously, false advertising on more than one level. Steer clear. Won't use them ever again, first and last time.

23 September 2021
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hello

Thank you for your feedback.

I am sorry to hear that you did not receive your email and we will definitely investigate this for you as you should have received both an email and a text (if a mobile number was given).

In regard to the delivery date of the order, I can confirm that your order was received on Wednesday at 20:56 and I can see that you opted for our standard Royal Mail shipping service which, as stated at our checkout is a 2-4 day delivery service and costs £2.80. Our next day service with our DPD delivery courier service is £4.50.

Therefore, although I am sorry you were disappointed, I can confirm that this is not false advertising as if the next day service had been selected, your order would have been received on Friday.

However, if you are not happy with your garment, please return it back to us using the free returns note which was enclosed with your order.

Kind regards
Customer Care
Zee & Co

Rated 1 out of 5 stars

Racist Zee & Co staff in Ilford

I never have any issues in the Cross St branch, but the Ilford branch I've been to twice and had issues each time. 1stly they wouldn't buzz me in. Until a chinese man came to the door they were not opening, racism maybe?. I showed them my text for collection but then he asked for ID, because my partner ordered it for me, i offered to show him the credit card that was used for the payment but this was declined so, i had to get her to whatsapp me a picture of her ID. I thought that would suffice but because the item was in her name but addressed to me they now needed something with the delivery address on it, a utility bill or something. At this point, I realised that it was a race issue as I have never been asked to provide a utility bill to collect an item of clothing from anywhere. I continued to offer my credit card that was used to purchase the item but this was again refused and I was assured this was just store policy. Once documentation was provided for the address I believed this would be all but I was stopped from taking my item because he now had to inspect the credit card I paid with.
Collecting clothing while black, I will not be returning to this racist zee & co ever again!
I did not have to wait to be let in, the staff refused to open the door for me until someone who was not black knocked on the door, and remarkably the doors were opened immediately! I wonder why?
I have bought clothes from Zee & Co for years and never had to go through the gymnastics i had to to collect this order. I literally did the same thing with a pair of Android Homme trainers with your Islington branch and did not have to go through that scenario with them, I wonder why? Closed down now too, i wonder why??? Good riddance to bad rubbish!

20 September 2021
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hello

Although we welcome feedback, we totally refute any racial claims at any of our stores or business, and are extremely disappointed that any person directs this allegation towards our Company as we have a wide diverse employment society throughout Zee & Co.

Therefore, I would like to clarify some points within your review as follows:

• The door locks on our entrances are security to protect both our employees and customers, but I apologise if you had to wait to be let in.

• Any click and collect order will require identification, especially if the details of the person collecting the order varies from the information we are holding. This is standard security for our customers in order to protect their data and the procedure is confirmed on our website, on the order confirmation and on our text messages. Therefore, we are surprised that you believe that our staff have asked you for these details because they are ‘racist’.

I would like to reiterate that there is no place for racism in our Company.

We will not tolerate racial discrimination from our customers or our members of staff and we are committed to ensuring everyone receives the best in-store and online experience, we cannot and will not be silent about racial inequality.

To ensure that we obtain this ethos throughout our business, we attract and develop the best employees with diversity of society. This ensures that everyone, regardless of who they are, are able to work or shop within Zee & Co without fear of discrimination or judgement.

Kind regards
Customer Care
Zee & Co

Rated 5 out of 5 stars

Zee&Co Excellent Service

I was really pleased with the excellent service provided by the lovely gentleman named Chris. He was really fast and efficient in dealing with my query.
It’s always nice to come across lovely people who ensure customer service is delivered to a high standard.
Thank you once again Chris.

16 September 2021
Unprompted review

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