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Review summary

Created with AI, based on recent reviews

Evaluating 4,617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the excellent printing and materials used. Many appreciate the wide variety of unique items available and the ease of customizing their orders. The delivery service is frequently mentioned as fast and efficient, with many orders arriving earlier than expected. However, some customers have reported issues with orders arriving damaged or with incorrect personalization. A few people also experienced problems with customer service regarding reorders or tracking issues, and some felt the quality of certain items did not meet their expectations.

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the beautiful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipping and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, fast, and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website and app easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You always produce what I create "in my mind"--so I realize that when I need something Unique and Special, it's Zazzle. I tend to do T-shirts, but my personal business card always gets responses --... See more

Rated 5 out of 5 stars

What made my experience great is that when Zazzle did not have the exact doormat I ordered, they were very helpful and quick in helping me to to through the return process. Also they allowed me to do... See more

Rated 5 out of 5 stars

I received my item sooner than expected. Great quality, the printing was perfect. I was very pleased with my order. I’ve gotten many things from Zazzle and never been disappointed.

Rated 5 out of 5 stars

Beautiful cards very impressed. Pretty quick delivery. Great initial price, great variety of products; highly recommend. Peace Sherri Lynn Long Time Gone


Company details

  1. e-Commerce Service
  2. Decoration and Interior Design Store
  3. Online Marketplace
  4. Printed Clothing Store

Written by the company

*ATTENTION* Some orders may take longer than anticipated due to current circumstances. We're working to get all shipments out safely. If you’d like information about your order, please go to https://www.zazzle.com/about/ask and select 'my order' from the dropdown menu.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great job

Great job! Second time to order name tags from you and they are beautiful and exactly what I wanted.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

There is a visible white line through…

There is a visible white line through my envelopes

24 March 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hey Phoenix,
we are sorry to hear you were unhappy with your order. I can see that we have been in contact with you and have issued a replacement. If you need any further assistance please so not hesitate to reach out.

Thanks,

Zazzle

Rated 1 out of 5 stars

The buttons were about 10 times larger…

The buttons were about 10 times larger than what was depicted. Oh well, 💩 happens

25 March 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hey Mark,
We are sorry to hear you were unhappy with your Button order. We would love the opportunity to make this right. Please reach out to social@zazzle.com and we would be happy to help!

Thanks,

Zazzle

Rated 5 out of 5 stars

10 out of 10!

Aside from the enormous selections Zazzle has to offer, they make it so easy to create exactly what you want. The whole process was 10 out of 10!

I think it’s also worth noting that at first I had ordered black RSVP cards and then quickly realized how stupid that was. So I cancelled the order. I was never charged. No issues whatsoever!

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Annoyed

I am very disappointed in the stickers i received. Blurry, dark colored,muddy .not fit to send on my Easter cards.143941792548788474.

26 March 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hello Donna! I am very sorry to hear this and for any disappointment it has caused. I have sent an email your way so we can resolve the matter for you as you would like. I hope to hear from you soon, Laura Team Zazzle

Rated 5 out of 5 stars

Wonderful quality and nicely done Dog…

Wonderful quality and nicely done Dog Memorial Christmas Ornaments of my little Furbaby Happy and my daughter’s Furbaby Milo passed over the rainbow 🌈 bridge…made wonderful gifts and turnaround time was expedient despite ordering late ! Just make sure they include the strings…they had to ship separately.

16 January 2026
Rated 1 out of 5 stars

Awful print job twice and they didn’t…

Awful print job twice and they didn’t give me a refund. support local printers who will do a better job in our nauseous computers. most obvious print job mistake ever and they didn’t catch it.

1 March 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hello Philip! I am truly sorry to hear of the disappointment caused. An email has been sent to you so we can resolve the matter promptly. I look forward to speaking with you! Regards, Laura Team Zazle

Rated 1 out of 5 stars

Very unorganized & a sham of a company


I ordered my item on 3/6/26 & It was supposed to be delivered 3/18/26. However it's late & there has been no communication attempted by the company nor am I able to see where my item even is with the tracking information. Thankful the item i ordered wasn't very expensive at all or I'd be more pissed off but I will never use this company again. They don't delivery as promised & don't follow up with their consumers.

Reply to response. Considering I did your job for you, I already got a refund. Amazing how the company finally reaches out after I did the work for you & called the company out publicly.

23 March 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hello there! I am truly sorry to hear of your order and would be more than happy to resolve this for you. Please email social@zazzle.com with your order ID beginning 131- and we can help resolve this for you. Kindly, Laura Team Zazzle

Rated 1 out of 5 stars

Pitiful and pathetic excuse of a company

I designed a coffee mug with MY face on it. Nothing crazy, nothing offensive. Just me. I am heavily modified with face tattoos and piercings and after placing my order, I got an email saying they canceled my order because my image didn't meet their guideline criteria. I'm pissed off and now I'm leaving them a negative review. 0/10 is all this company deserves. I went elsewhere and had my mug made.

22 March 2026
Unprompted review
Zazzle  logo

Reply from Zazzle

Hello Josh,

We are sorry to hear your order was cancelled. Unfortunately the image you supplied did not meet our content guidelines. For more information please see our content guidelines page: https://help.zazzle.com/hc/en-us/articles/219144348-What-Content-is-Acceptable-for-Designs-on-Zazzle

Thanks,

Zazzle

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