Zara Home Reviews 

I made a purchase from Zara Home for a gift and needed to return the item. What should have been a simple process turned into an exhausting and frustrating experience.

Before going to the store, I called Zara Home customer service and was specifically told that I could return the item at one of two designated Zara stores that accept Zara Home returns. Based on that information, I went to one of those stores.

Once there, the staff informed me they could not process the return. They were kind enough to call Zara Home on my behalf only to be told that the item could not be returned in-store anywhere, completely contradicting what I had been told previously.

I explained that my original call was recorded and provided my phone number, along with the exact date, time, and length of the conversation. I asked the manager to listen to the recording to verify what I had been told. They refused.

As a result, I was forced to pay out-of-pocket for shipping to return the item after my time had already been wasted.

This experience showed a complete lack of accountability, communication, and concern for the customer.

If I could give zero stars, I would:
0 for listening
0 for facilitating
0 for customer service
0 respect for the customer’s time

I will never purchase from Zara Home again. Do yourself a favour spend your money elsewhere

My experience with Zara Home Morocco has been catastrophic. I ordered the waterproof cotton terry mattress protector, delivered via Aramex ES, and upon receipt, the product turned out to be defective, with two visible tears—one on the edge and another in the middle.

Even worse, they refuse to refund the amount paid, impose a gift card instead, and forcibly deduct the delivery fees, which is illegal and completely unacceptable toward consumers.

In short, the product is severely defective, the quality is shocking, and the service is disastrous. I do not recommend anyone buy anything from this brand until these scandalous practices are corrected.

We placed a few orders with Zara home, the first couple arrived without issue albeit delivery is pretty slow.
Further order placed and never arrived. Customer Service is shocking, don't seem bothered or interested. Explained saying delivered but received nothing, tracking even said it had been delivered 5 hours later than I raised the query ! I chased Evri who are equally as useless. Promised follow ups from both, nothing!! Both acknowledge a problem, both cannot provide proof of delivery.Always seems to be us chasing them, they do nothing to resolve issues. Ended up going through my Bank with chargeback and they now have the cheek to dispute it! Very poor, shop with them at your peril.

Awful customer service, not possible to send an email or call, only chat with biblical waiting times, having to repeat the same things over and ver again. Had arranged for a return collection to happen today at 9:30, stayed home for that and planned my week around it. At 2pm I was still waiting, so I contact them again and apparently there was no collection booked for me (I'd chatted with them a few days earlier). Massime waste of time on my side, frustrating experience and quality of product was in no way good value for money. In the end, had to rebook collection. Let's see of they'll collect this time.

My order was never processed. Two weeks later I actually managed to get in touch with them. They suggested I reorder as it takes a few days. I did this and the confirmation email says it’ll be there in 2 weeks. These were Christmas gifts. The chat customer service was impossible to to get through to. When I did it was very slow. I missed 2 hours of work trying to get in touch. They ensure that there’s no phone number for non Spanish customers to call. Their terms and consistions list a customer number for Ireland but it is not a real number. AVOID!!!!!!

disgraceful service - my mother bought me a chair from Zara which cost more than £350 - it was supposed to arrive well over a week ago and despite chasing them up to find out where it is or answer us at all, we have still not received any response. I waited over an hour today on whatsapp and on the phone to speak to someone.

Too bad you couldn't give Zara Home a minus review. I ordered a carpet, and it came in with a hole in it. I then ordered a replacement, and it had a yet bigger hole in it and was full of stains. Customer service was awful, and they wouldn't refund me until they received confirmation that the item was back in transit. DON'T SHOP HERE!!!!!!!

Just be aware that when you go to pay on Apple Pay - the app doubles anything you put in your basket. I had to go back and make everyone one item again and then pay. Cheeky ..

Should have read the reviews before buying. Estimated delivery date when I made the online purchase was 11/12th of December for in store pickup - date on the email 15th of December. I live over 1h away from the store so having to go during the week is not an option and waiting until the next weekend is a joke. Customer service is awful - complete waste of time trying to contact them via the chat. Mr. obvious that answered the chat FIVE HOURS after the AI initial response only told me what I already knew because it was on the email I got and disconnected after 4 MINUTES without a response. I called and they did zero to help.. didn't change the delivery method, didn't cancel my order (so that I could have it home delivered) nor amended the delivery date. Literally no help at ALL.

I received a platter that was terribly damaged: chipped and stained. None of my emails have return info, I have sent three emails to them asking for a return label and/or refund. But no response. Total scam.

awful customer service, cannot talk to anyone and the live chat is a waste of time.
2nd order of the week and another issue, the security tag has been left on. Have tried live chat and they keep saying the order number is incorrect, i am taking the order number from the email confirming the order, and they are like a robot.....i am not near a store, unbelievable

Wish I had read the reviews before placing an order. I had an issue with 2 orders and for the past week I have been trying to solve them with their customer service. Total waste of time and I probably wont ever get my money back. Zara home is not about to see me again

I bought various Christmas decorations. The ordering was easy. The delivery to Ireland was free for my order (above €100). It took less than a week to receive it, just a day longer than was stated in the Zara Home email. The ornaments and some other glass items were very well packaged and arrived in perfect condition. They are all so well made, beautiful and look exactly as on their website. I can see many poor reviews here but my experience was fantastic from start to end.

Disgusting ordered a Christmas countdown it arrived with two numbers missing magnets. And a chip in the window where yout stick them! You can't get through via telephone! Or live chat!! And they charge you for returning your faulty product. First and last time i will be shopping with zara/ zarah home!!!

Unfortunately the company does not offer free delivery or returns and the collection option is not available for any Zara stores. The customer service is also terrible. Laura and Adrian both ended the live chat with me instead of actually answer my query. Will never shop here again, which is a shame because I like the products and would otherwise be willing to spend a lot here but it's not worth it due to the woeful delivery/return and customer service

Please avoid!! Don't trust Zara Home! They lost part of my shipment and the people working there are lying to me. Sonia is even the worst, she is poor customer service I have ever encountered, she ended the chat without explanation and lied to me about my order. I am helpless, would never think that Zara Home is a scam company from Amancio Ortega, now I'm missing 8 glasses, 2 pillows, 1 soap dispenser and a sugar container 😩 I really hate Zara Home, no resolution so far. I will report back if the status of my order changes and if I get my money back, but so far not good

We recently returned some items on two orders, to the value over €500 and they refuse to refund us. We have an account at ZARA HOME and can see the returns have been received by them on October 3rd and 14th respectively. We no longer have the receipt for the return shipment, which Zara insist on having. They refuse to look at our online account where it clearly shows they have received the goods. Happy to provide order number details if required

I received a damaged item last week and, after contacting customer service six times, I finally got a response. While I can return the item, Zara is still charging me a return fee — which is shocking given that the item arrived damaged. Really disappointing experience, and I won’t be ordering from them again.

Appalling customer service & terrible products. They couldn't locate the other half of my order the first half showed up. Then both products arrived faulty and have only been able to get through to a real person to properly resolve the issue

Yep; me too.

Ordered a chair 3 times. First delivery they cancelled it without telling me, despite taking my money, second delivery delivered one item but decided they would no longer be sending me the chair (again no reason or comms as to why). Third delivery arrived completley broken and then charged me a delivery fee to return it. 7 calls later I still don’t have my money refunded. Shocking experience