Zara Home Reviews 

I ordered a long wall mirror with dark brown frame. At the time of the purchase, Zara stated that the delivery will take 4 working days. Eventually, it took 7 days, which cause me a lot of inconvenience e.g. rescheduling office trips, write-off of Saturday when it supposed to have been delivered.

More crucially, the product rather than dark brown frame had a white, cheaply looking frame, which looked awful. The customer service apologized for both and then as a gesture of good-will, offered to do not charge me the delivery fee as part of my NEXT purchase. No further compensation, apologies, nothing. I found it insulting, their customer services acted as a proper profit maximizing unit, and my overall experience was terrible. I had bought Zara products in the past few times, and always found them pretty low quality. Not sure what led me to give them a next chance, but this was a last stroke and I will avoid them as fire. Poor quality, unreliable, relatively expensive with completely indifferent customer service. Do yourself a favor and stay away from them.

Zero stars! Took FOREVER for the order to be delivered. This company is a nightmare to work with. After weeks of AI-GENERATED "responses" to my request for assistance, I finally sent a DM through Instagram and we finally got the order delivered. What a joke!

EVERYTHING just put in one HUGE box, with minimal packing paper, no dividers or anything to keep the items from breaking, consequently, two wine glasses are broken.

& the quality of EVERY ITEM IS TERRIBLE. The earthenware is poorly screen printed, VERY pixilated, and the color is off by a couple of shades from item to item, which means a not all of the pieces match. Plates are slightly different than the desert plates, which is slightly different than the bowls, which is slightly different than the platter. These were sent as a gift and I'm so embarrassed at the shockingly poor quality.

The wine glasses are NOT crystal. The item description says they're crystal, but nope, they are regular cheap cut glass and all but one arrived broken

The napkins are tiny. They can't be used as dinner napkins. They're way too small. They are only 8" x 8" - in what world is that considered a dinner napkin?? And they are so thin you can see through them. They were expensive and they are just terrible quality.
Customer service? They don't have Customer service. Phone number says to use chat. Chat is AI-GENERATED and does not offer any help.
I DO NOT RECOMMEND THIS COMPANY AT ALL!!

I ordered two expensive chairs. They were dumped on my door step, packaging damaged, canvas on seat dirty. Tried email and whatsapp to resolve and return the item..no luck. Terrible customer service.

My first order was delivered to the local church rather than my home.
My second order was never delivered despite it now being the end of March and the purchase being in January. Impossible to speak to anyone other than a chatbot. No refund and apparently my order is being returned to the sender. Hugely disappointing service.

I purchased a sofa for ~30,000 DKK from Zara Home, and after just 2–3 weeks it has completely deteriorated and this is NOT an overreaction. The cushions have collapsed, offering no support whatsoever and it honestly feels like sitting on a 20-year-old worn-out sofa.

Being told that I’m expected to “refill the feathers” on a weekly basis is just absurd. Who in the world refill there couch with new feathers on a weekly basis? And at this price point.. This is not maintenance but a fundamental design flaw.

On top of that, their customer service is non-existent. I've contacted them several times and I have received no response whatsoever.

Overall, this honestly feels like a scam. The quality is comparable to cheap products from Wish, just sold at a premium price.

I've sworn an oath to never purchase anything from Zara or any other Inditex brand ever again and strongly advise others to avoid them.

If I could give no stars I would.
I received a faulty table and trying to return it has been almost impossible. It’s now been over a month since the order was received and ten days since the table was returned to their warehouse. Zara are still refusing to refund my £400 or even talk to me.
Their customer service is useless. Emails are sent from a ‘noreply’ email address. Customer agents who allege not to be AI simply reply with template answers. Every time I’ve contacted them their final answer is “your case is in review” “is there anything else I can help you with”. It’s beyond infuriating!

I have bought some door knobs at "Zara Home" in Belgrade, Serbia.
I couldn't believe how bad quality is that...that is not a cheap product and lasted just few weeks....I am very sorry that I did not buy it at flea market instead. I would pay much less for much better quality.

I made an order over $650, 6 items. They delivered 1 item, and when I call they tell me they lost the items and I need to wait for an investigation. Extremely rude customer support, and doesn't want to refund me. Would never again.

I bought two wireless LED foldable paper lamps. One stopped working within a week. I brought it back to the store and they gave me a hard time even though I had the receipt and it was clearly not working. They replaced it but then within another 2 weeks, both lights stopped working all together. Super cheap. So annoyed.

I should start by saying the Zara Home bed and side tables I purchased were beautifully made; in this sense I can’t fault Zara Home. However, the cheap delivery courier used to deliver the bed may as well have just fired the items out of a Canon into the front of my house. No care was taken with the delivery and unsurprisingly, the bed was damaged. I’m now left waiting for the bed and side tables to be collected before receiving a refund, creating a very frustrating delay in sourcing a new bed.

I wish this review was about the quality of the furniture and not the awful delivery service but there seems little point having great products if there is no chance they will arrive undamaged.

HORRIBLE customer service! This whole web site is a scam. We ordered an item two weeks ago and never received anything! Now that we are asking for a refund, their lousy customer service is telling me they need to investigate with FEDEX first! Seriously?? Fedex said the package they received from them was EMPTY. This is FRAUD pure and simple.

Extremely poor service. Ordered a lamp, arrived broken, they sent a replacement and same issue. I am trying to arrange for them both to be returned and receive a refund. They arranged a courier (no store in Ireland for Zara home) and it didn’t show. I have been trying to contact them for weeks now but dealing with a robot (which I have spent a good 3 to 4 hours over numerous chats on and have still gotten nowhere). Do not purchase from them online if they do not have a home store in your country.

Should be able to give them 0 star. Purchased rechargeable lamp on Saturday at the Battersea Powerstation store. I was serviced by the manager. The lap was partly glass and she wrapped it in paper which didn’t really provide any protection at all. I left the store and when I got home, the lamp had broken. I immediately came back to the store and refused to acknowledge what she’s done and kept on telling me that the lamp was wrapped so it should have been fine. The lap was wrapped twice in paper and wasn’t secured by any form form of sticky tape so how was it it secured?
I was advised to contact customer service via WhatsApp and they keep on telling me to go to the store and no one is taking responsibility to help me so now £50 down the drain. Disgusting service

Love my cotton percale fitted sheets.
Very cozy and makes being in bed much more relaxing.
Definitely ordering a few more soon.

I'm writing this review hoping to warn other shoppers. I ordered a bulky item and have gone through hell trying to return it. I still haven't received my refund.

They claim returns are easy and cost €1.95 but they never mentioned that does not apply to big products, such as furniture.

I don't know if it's because they don't have a physical store in Ireland, but I was not able to initiate a return via the app (the option was disabled), so I had to contact support. First they tried to make me pay €65 to AnPost to send it back to Spain. When I said that's not what their policy says, they issued me a return label for an address in Ireland. I sent the product back, it has been delivered by AnPost, and now I'm fighting with their chat support to actually get my money back because they say they haven't received the item.

The chat support makes me want to cry. You will get automated chat bot replies, repeating the same things over and over again. Not possible to contact them by email, no email transcripts from the chat. It's like a black hole and I feel like I am talking to a SCAMMY company. No traces of communication anywhere, because there is no chat history once they close the conversation. Super frustrating and very difficult to actually reach a human.

I can’t return the item. They are not sending the delivery service to pick it up and now they don’t answer my messages.
Just don’t buy in this shop - It is scam.

I've placed 3 separate orders for furniture since I've moved to a new home.
1. Order one: the bed send out is a completely different colour to the pictures and they refuse to exchange it.
2. Order two/three: Items arrived badly broken, scratched and practically needed to be returned. They still haven't informed me of when they will be collected and refunded. it has been 2 weeks and i've contacted them 4 times so far.
3. Lines never work to call. only through chat that is not helpeful.

I feel robbed and cheated. Will never use zara home again and I have spend too much money already on these orders. I am stuck with broken and wrong items.

Even one star feels far too generous. On their 3rd attempt to deliver correctly with complete components of a nearly 5000 euro package, they ‘forgot’ one package of screws. This company is so bad and the quality of their products do not justify their prices. Don’t even mention the quality of the service. It’s so low to be nonexistent. Offering apologies is not worth a conversation. Only some form of monetary compensation can help them now.

There are better options where to shop: Zoco Home, Maisons du Monde, etc.

Giving 1 star, just because I'm not allowed to give zero. I ordered an item online on the Netherlands website more than one month ago, but still no updates from Zara or the shipping company. The item is stuck somewhere but Zara doesn't take any responsibility for it. Useless customer service is telling me that they are investigating, and it is like that since 3 weeks. I will never, ever buy again from them.

I have just had to chase Zara Home and Evri for 2 - 3 weeks on an order I made, just to passed around to different people saying the same empty messages. Finally refunded but won’t even offer to Waive the shipping if I ordered again - turns out they packaged incorrectly causing my delay and even then I had to chase to hear details. Ive deemed not worth it to try again with them