Zangra Reviews 55

Their awful packaging for international delivery meant 50% of items arrived broken. 3 day window of return is ridiculous as means there is no time to send back.
all this after paying import duty to get their lamps.

DO NOT USE THESE JOKERS

A glitch in their checkout system meant I ended up with the wrong order. They have refused to take any responsibility for the error. Customer service is appalling. Their delivery fee are also disproportionate.

SCAM – Goods Never Sent and No Refund Issued

I placed an order worth £1,000 and never received the goods. Despite multiple attempts to contact the company, they have neither shipped the items nor issued a refund. It’s been weeks, and communication has either been ignored or filled with empty promises.

This company appears to be running a scam. Avoid at all costs unless you want to lose your money.

After receiving the order nearly 1 month after having placed the order I reported 1 of the 8 light fittings being broken. I received it at the storage on a Friday, reported on a Tuesday and was told it was beyond the 3 days and they didn’t offer any support. And the incredible thing is I cannot even order a new part because it's below the £ 135 minimum order they've put in place for the UK. Disappointing and frustrating to say the least. From previous orders I expected better but that's only because in the past I never needed any support. Buy at your own risk and be prepared for long waits also.

Was hesitant to order my tubelamps from their site due to the poor reviewscores but went for it. Received my products fast and in good condition = all good! Looking at the other reviewscores I think they mainly have some issues with international orders so that's something they will probably need to work on.

Messed up the customs code

Zangra sent two packages under the same invoice to the UK and I was forced to pay the same amount twice (£147.21 * 2). They could offer no assistance and put the blame on Parcelforce who told me that they had followed the information provided by Zangra.

I purchased a product from Zangra, and it broke after just four days of use. For over two weeks, I’ve been trying to get a refund or replacement, but my requests have been completely blocked. Céline from customer support has been dismissive and shown no understanding of my situation.

It's incredibly frustrating that a product would break so quickly and that there has been no effort to resolve the issue. I’ve also seen other customers with similar experiences in various forums. This level of poor customer service is unacceptable, and I certainly won't be buying from Zangra again.

I can't recommend Zangra if you're expecting any kind of decent customer service.

Website difficult to navigate.
Nobody stocks their stuff so one pays an extortionate amount of shipping fees.
Payment methods are from pre-internet and admin heavy - or if one opts to pay via card one is the idiot that the bank screws over with fees.
Appalling. Hopefully the last time I have to order from this company.

Top products and very customer oriented service. highly recommended!

I must have spent 15 minutes going from screen to screen filling in fields on their website creating an account etc. before they finally told me that shipping my single £10 plate to Manchester was going to cost around £14.

BOT customer service only - named Olga. No phone, no email contact despite pending orders. My specific questions were thrown links to the products I bought which lacked the information. Prices more than double on plumbing, hardware and electrical items also made in Europe. Never again.

Never again!
Firstly the packaging for the Lamps were unacceptable and 2 of the 4 Lamps came delivered broken. The big box was half empty, giving way too much room for everything to move around and collide with each other. The Shades themselves were packed in thin paper; just 1 layer. I'm really suprised that the other two somehow survived.
Secondly: like it would be normal (and probably it is some Insurance scheme) they said sure we send you replacements as the fault lies by the deliverer (not true!). the problem: The replacement arrives at the Billing address in Germany and not at the Delivery address in Estonia. After that point no reply from Zangra to any of the emails. Not acceptable!!
Third: The quality of the shades is so bad that even-though all of them were the same 2 of the 4 didn't fit a standard bulb through the opening.

Please buy somewhere else and save yourself the trouble!!

I bought 2 pairs of canvas shoes. The order was accepted however after 3 weeks only one pair arrived with a note saying the other was refunded. The postage for only one pair has made this disproportionately expensive and I would not have placed an order for only one pair. Not happy with them and the only email is a no-reply address. I will not use them again

Very poor communication. Looks like a BA but turns out more like Ryanair. Message saying order cancelled 2 days after the order was confirmed, reason was that they cannot ship the item to the UK as it is too large. There is not an email address or phone number to contact Zangra. Only their online messaging ‘system’. This is the latest in a series of attempts to purchase items from them, will try hard to find alternatives next time.

Zero stars my God they deserve it!!!. Our package was shipped and lost. They hide behind a cloud of a website with no one to talk too, no tracking, no follow up, no nothing.... .... Its so bad, our order never arrived. To this day nothing. Z A N G R A F U

It was just perfect, my products arrived fast and there wasn't any problem. Very kind costumer service

Very disappointing customer service. I purchased for more than 800$ products my order got delivered more than a month later. One knob was missing 2 screws (customized to the knob) and one porcelaine cover. Honestly the items can fit into a letter envelop and at most should cost about 5$.
They refused to replace them saying they are not responsible for damaged items because when they shipped they were in good conditions. Are we serious here!!!!
I don’t recommend this business!

These guys are amateurs at best. Charge one price and then after I paid decided that it’s wasn’t enough so tried to exhort more money out of me. Avoid these guys like the plague.

They send me the wrong article and never answered to my question on how to proceed to exchange this product to the one I have ordered... And no phone number that you can use....

We have order few of their porcelain lamps and have inspected them when they arrived, but didn't realise that one tiny bit inside was missing. So our electrician found that out during installation, and the same day we sent complaint followed by pictures using their contact form(on their website, there is no telephone number!) and a day after we got very short and rude reply saying that they are getting complains only 3 days after purchase, which have passed of course.
I have never came across this kind of customer service ever! Should avoid them at all costs!