Today I deleted my Zalora account because for the first time after countless purchases, they sent back my return and force me to keep what i didn't like. I've returned items without tags before and th... See more
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I used to find Zalora very efficient. Not anymore. Good luck if something goes wrong. I have not received my order although I have been charged for the item. Contacted "live chat" but no one respon... See more
I used to buy from Zalora long before other online shopping platforms became popular in Malaysia. Back then, I ordered a pair of shoes, waited almost two weeks for them to arrive, only to find... See more
human/bot verifier doesnt even allow me to enter the website??? did the press and hold check more than 10 times and each time takes 10 seconds and it makes me try again and again and again??? waste of... See more
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1.5
Bad
28 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great Experience!
You get what you see! I have used Zalora for my last 5 purchases and would recommend it to anyone! Also very quick customer help with the Live Agent. Highly Recommended!
27 November 2020
Unprompted review
Decent online shopping site.
Bought some items for my wife on Singles Day. Great discounts and speedy delivery within 2 days. One package arrived the next day and another the day after.
I have bought more items via Zalora on 12.12 and the items arrived safely within 3 days. Great site to shop with good discounts. But some stocks might be limited.
24 November 2020
Unprompted review
Worse Seller Support
Worse Seller Support . Customer services is so terrible , never reply email .
19 October 2020
Unprompted review
Great company with fast shipping time…
Great company with fast shipping time and good customer service. Minus one star for very deceptive and misleading ads. Marketing has room for improvement.
3 September 2020
Unprompted review
Zalora is full of s***
Zalora is full of s***. Spam you with emails all the time with useless offers. I missed a deal before and decided to bite the bullet finally when they sent me a 30%off first purchaser voucher. I applied the voucher multiple times on a product that costs over RM900. Each time it would only show a deduction of RM90. I tried with other products and it is the same. I contacted customer service. First time they told me to proceed all the way and not to worry as the discount will be applied. I proceeded and got nothing. Of course I did not hit pay when i got to the final page when the price was not right. I contacted them again, this time they told me they are not sure, went to check and disconnected me from the chat. Third time, the person told me that the so called 30% voucher is capped at RM90 so that they don't lose money and said it was stated on the email they sent me which was a lie. I showed them the email and they simply said "sorry for the inconvenience". Seriously dishonest group. Real crooks trying their luck with false advertising and vouchers to lure consumers. Disgraceful. I have all the print screen conversation and email sent out to me which I will be forwarding to NCCC and MDTCC.
1 September 2020
Unprompted review
I am a loyal customer
I am a loyal customer. They always offer the best price in market. And deliver within 2 days in most of the time.
Only they can provides the best online shopping experience in Malaysia.
28 August 2020
Unprompted review
Overpriced items.
5 August 2020
Unprompted review
Carries popular brands...
Carries popular brands that are sometimes difficult to find in Malaysia, very fast next-day shipping for someone who lives in Klang Valley, they allow refunds/returns/exchanges if products do not meet your expectations.
I would suggest bringing in a new variety of styles.
2 October 2019
Unprompted review
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