Z1 Telecom Reviews 

210
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent service from start to finish. We have been with Z1 telecom for a while and just upgraded our phone system to the cloud version. Lots of new features inc phone app which will be very useful.... See more

Rated 5 out of 5 stars

Our engineer Mitch was very attentive to our needs and made sure everything was in order before leaving great service P.S sorry for my harshness 😂

Rated 5 out of 5 stars

We have been with Z1 for many years now and any issue's we have ever had have been dealt with straight away. we have just been upgraded to the new cloud version of our system. we also upgraded ou... See more

Rated 5 out of 5 stars

PROFESSIONAL FROM START TO FINISH Nothing is too much trouble. Mitch was always asking if we had any questions and showed/explained what we asked. Andy is just as nice making sure all the syste... See more

Company details

  1. Electronics & Technology

Written by the company

Z1 Telecom providing businesses with voice and data solutions


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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4.9

All reviews

(210)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, sorted an issue with our phone line promptly and without fuss. Mitch is the man to go to with any problems in the unlikely event you have any.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Great work by Mitch and Andy

Great work by Mitch and Andy - Polite, clean, tidy and... it all worked when they had finished ! :)

27 September 2023
Unprompted review
Z1 Telecom logo

Reply from Z1 Telecom

Thank you for taking the time to leave this great review.

We’re pleased to know everything worked when the installation was finished! 😊

If you require any further assistance whatsoever, please do not hesitate to contact us

Rated 5 out of 5 stars

Decent good company - rare nowadays

From the first time I spoke to Z1 I felt they were a decent company, very rare nowadays!
From the sales team to the installers all were very professional, friendly, knowledgeable and gave us lots of confidence.
I would highly recommend them

8 September 2023
Unprompted review
Z1 Telecom logo

Reply from Z1 Telecom

Thank you so much for taking the time to leave us this excellent review!

We are looking forward to providing you and all the team the best possible service we can.

Please do not hesitate to contact us, should you ever require any further assistance.

Rated 5 out of 5 stars

Excellent service!

It was a miserable, rainy day when Mitch arrived at our office to install the new phone/internet system but he soon lifted our spirits with his friendly, aimable personality. What a pleasure to deal with! Z1 Telecom were very efficient and professional! Mitch was expected to be on site for 2 days and was finished in 1.5 days. Extremely helpful in explaining the system and nothing was any trouble! We've had no issues with the systems since it was installed however Mitch is extremely quick at responding to emails so I'm sure if we need to, we'll get the help we need quickly. Would definitely recommend Mitch and the team at Z1 to any other company! A+++ service all around.

24 July 2023
Unprompted review
Z1 Telecom logo

Reply from Z1 Telecom

Dear Sara,

I must admit, you have written one of the most memorable and excellent reviews we have ever had, and we would like to thank you for taking the time to do so.

We will always endeavour to provide you the best possible service we can.

If you ever require any further assistance, please do not hesitate to get in touch.

Rated 5 out of 5 stars

We are now on our third installation…

We are now on our third installation from Z1, if we have had any issues they are dealt with very quickly - putting incoming call onto divert to our mobile until the problem is resolved - which has always been very prompt, and you can speak to real people who are always very helpful. Our latest installation was a little more difficult as we wanted our wi-fi extending in range but Mitch dealt with this without issues. Very happy with the new installation - thanks Z1.

22 August 2023
Unprompted review
Rated 5 out of 5 stars

After a near miss with a very…

After a near miss with a very misleading contract from 4com(Ripple) We ended up talking to Z1 Telecom.
Stephen laid his proposal out in a totally transparent manner and we transitioned to a full installation carried out by Mitch within 4 working days! Mitch was highly professional and clearly knows his product. Zero disruption or missed calls throughout. Highly recommend Z1 start to finish.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Mitch (and Z1) were great

Mitch (and Z1) were great, installation went smoothly , problems were looked at and dealt with ,phone downtime kept to absolute minimum , all equipment and cables fitted neat and tidy all rubbish cleared away, many thanks

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Z1 Installation

Z1 have recently installed their phone system for us. The service has been fantastic from start to finish. Mitch was great providing us with constant progress updates and no down time. I would highly recommend !!

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Z1 telecoms have just installed their phone system for us at Bridlington Specsavers. Absolutely fabulous service from the start. Informative, helpful, tidy and efficient. Mitch was brilliant, great knowledge of his role and amenable to any slight changes we needed to make.
Nothing is too much trouble and they're all at the end of the phone if we need them. Highly recommended.

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Andy was a pleasure

Andy was a pleasure to have in the office for 2 days setting up our telephone systems. Nothing was too much trouble, very polite, helpful and most of all tidy!

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended A+++++

Highly recommended - ask for Mitch he will look after you.

Both Rick at point of sale and Mitch on the installation made this super simple.

Everything came as ordered and installed as advised.

Handover and demonstration were a breeze.

Give them a call :-)

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Kimbledale Ltd

Kimbledale Ltd
Installation carried out in an efficient and friendly way.
No downtime during change from old to new system.
Very impressed with Z1 up to now

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Can recommend Z1 Telecom

Smooth transition from our old phone system to the new one. Easy company to deal with, Steven, Head of Sales explained what would happen from start to finish. Mitch installed the system, gave basic training, set everything up and tweaked the bits I wasn't keen on, nothing was too much effort.

19 April 2023
Unprompted review
Rated 5 out of 5 stars

Your Mobility Ltd

Very happy with our new phone system. Fully set up with no disruption to our business, Mitch made it very easy and explained everything to us. We are very impressed with the service we have received. Would recommend to any business small or large. Thanks Mitch and everyone at Zed 1!

21 April 2023
Unprompted review

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