customer service never responds
sent multiple emails to their customer service department and never once got a reply.
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Yvolution create and sell a wide range of ride-ons (such as the Y Pewi), balance-bikes (like the Y Velo) and kids scooters (like the Y Glider and Y Fliker) for children aged 18 months to adult. Check out the full range of their scooters here....
Bow Lane East 2, Dublin, Ireland
Hasn’t replied to negative reviews
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sent multiple emails to their customer service department and never once got a reply.
Sealed box kids balance bike received with no rear axle - they wouldn't send a replacement without a receipt - It was missing the part when it left their factory, they should just send the part! Don't buy this brand if you are ever likely to need parts - they don't care.
Bought a scooter in my country Romania. After a few days a part fell of the scooter. I got in contact with their supplier and they said i can't be helped by them. Contacted their customer support and they asked me where i am from(though i would of been fine with paying for shipping and part) then proceeded to ghost me. Hate it when a company doesn't stand by the products they sell. Wanted to buy a pair of rollerblades as well but i will get from another company for sure.
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