Yves Rocher Nederland Reviews 

Deceptive marketing, fake gifts, overpriced products – never again!

I feel extremely disappointed and misled by Yves Rocher. I recently placed another order, once again falling into their trap of so-called “loyalty gifts.” But this company operates on a foundation of dishonesty masked by fake sustainability and glossy marketing. Their whole philosophy seems to be built around manipulating customers with pretty words and empty promises.

They promote an image of being eco-conscious and generous, but what I experienced was nothing but a greedy, misleading business model. Their "gifts" are not gifts at all — they’re bait. In my most recent order, I was offered a “weekend travel bag” supposedly worth €50, but available to me as a loyal customer for just €5. In the photos, it looked spacious and high quality. In reality? A flimsy, cheap-looking mini bag that I wouldn’t even use for groceries. It was shockingly small and nowhere near what was advertised.

This wasn’t just a one-time issue. Over the years, I’ve noticed the same pattern: exaggerated product descriptions, misleading photos, and synthetic-heavy formulas sold at premium prices under the illusion of being natural and sustainable. Many of their products are full of synthetic perfumes and artificial coloring. There’s nothing clean or green about them.

Their entire marketing feels manipulative — from fake environmental claims to cheap “rewards” that have no real value. They pretend to care about nature and their customers, but it’s just another sales tactic.

This latest experience left such a bitter taste that I finally decided to write this review. I hope it helps others think twice before spending money here. There are many other brands out there that are more transparent, more ethical, and that truly care about quality and sustainability. Yves Rocher is not one of them.

A true nightmare if you ever want to return anything. They never give back your money. It’s been 3 months trying to communicate with them. They even had the audacity to lie saying that it’s refunded and when I asked for a proof of refund, they said it hasn’t been refunded

Volume Pluming Shampoo by Yves Roches is a big disappointment. My hair did not get any volume at all. After wasing, my hair feels uneasy to comb. What a waste of money!

I have bought the products from this company for years, for I am not allergic to their products. But lately I notice, that I spend my money and got mini packages for the products that used to be bigger. The products change all the time, so I don't find my favorite products anymore and have no idea what to buy. The smell of the products has changed and keeps changing all the time. The packages keep changing alle the time. What is this company upto?? I am losing interest period.

The delivery was so fast. The products are really good quality, smell so good and I got 50%korting plus one product as a gift really useful for me. Thank you. I'm so Happy with my order and for sure I will order again.

I was a little worried after reading the reviews here. But maybe I was lucky, maybe when it goes smoothly people don't leave a review. So I'm leaving a favorable one to offer a balanced perspective.
Delivery time went over their expected date (2-4 days), but by 8 days (6 business days), they sent the 'track package email' and it arrived the next day. Products, as usual,are very nice for such a low price. Overall I'm satisfied, and hope, after YR closed their physical stores in Holland, that the webshop will continue.

I purchased online two days ago and got a confirmation that they send my order to the warehouse (magazijn) but since this was my 1st purchase they need to create klantennummer and it will take few day. Hello?! Seriously? Why didnt mention it in advance before i order it? Then qfter that like another few days to get it send?😤 please dont deal with them. And only see the review fr trustpilot today😪

I discovered the brand thanks to a colleague. Placed orders online. Received the first two orders in a few days.

I was wondering where the third one is and yesterday, I saw on my account on the website that it was ‘delayed’. I put a 4th order in the meantime. Today, I wanted to cancel the 3rd order and called the client service. She said that she cannot cancel it and when I asked why not, she said that there is no order! I immediately checked my account on the website and the order history page was completely empty! She was kind and helpful and after checking in the background, she confirmed that she found my orders and that the remaining two orders are sent. I asked where exactly the packages are at the moment or when I will receive them but she could not answer. There is no email with track&trace code. The order history on the website is gone. I hope that the technical issue is fixed soon.

I hope that I will receive the packages in good order soon… I don’t dare to send the 3rd order back if I receive it because I read in some other reviews that some people couldn’t get a refund back when they sent products back…

In sum, the client service was kind and tried to help to her best abilities but the website is a disaster and it is not possible to cancel or track&trace the orders…

Now let’s cross the toes and fingers and see when I will receive the two remaining orders. I don’t dare to order online via their website any more. Better to go to a shop if you can.

Products are super good and price is reasonable!

Due to so many bad reviews I had my doubts about buying with this company but they were one of the fews that offered shampoos with no sulfates. I had a really good experience with them because the products arrived within 5 days of my purchase. I would totally recommend it.

Horrible service via their website. I've ordered various products and it has been over 2 weeks without any communication from their side. Now trying to get my money back, and won't be purchasing again.

I have received the best customer care ever from all the lovely staff at yves rocher. Iv been a very regular customer to the Den Haag store and have always had a great experience. Staff always so helpful and friendly....so I was saddened to hear by mail that they have to close their stores but in a lovely letter I was offered any item and any cost free and 50% off any products I wanted to purchase with free delivery. Could be ordered online or by phone. I opted by phone and Archers and Florence were so so helpful and spoke to me in perfect english making everything so easy for me. They were wonderful plus Seda online has a terriffic personality and so helpful and courtious. I think Yves Rocher should be BEYOND proud of their wonderful staff. 100% top service and great products. I will miss going to the store and I hope the lovely ladies who worked there get new employment soon as they are brilliant. I am happy that I can still order going forward either by phone or online. Thank you Yves Rocher staff. You are all great👍💞

Yves Rocher is really great. They have a good customer service and are very fast in shipping. I love there products. I would recommend this webshop to everyone

I bought many of their products,some more satisfying than others.Their costumer service is the worst I ever dealt with.It's been sometime I don't go to their shop and yesterday I tried to order online for the first time.The website kept on saying I needed to change my details,when I was giving my actual address and wouldn't move forward.I couldn't log in with an old account (the girl of the shop made it for me but never used it) neither a new password was sent when I asked.I contacted the costumer service,they said they couldn't do anything and I that should remember their answer. I'll never buy from them again

I love their products but their shipping is pretty awful. I've had experiences when they sent my package to the wrong address twice in a row, and now yet another time. I had to waste my time checking with my neighbours if anyone got it, which really defeat the purpose of online shopping. Customer service responded to my complaint in a very unsatisfactory manner.

The store in the centre (!) of Rotterdam: a shop assistant does not want to attract customers, she does not offer any promotions, she does not explain simple rules of getting a gift (after spending EUR 300 in their shop), her English is very bad. If I did not ask for my customer's offers I would pay twice more for the products which I chose. When I bought Christmas gifts I was charged extra for packaging although nothing was mentioned about it anywhere. I go to Rotterdam because there is not such a shop in Breda anymore and each time it is like a visit to a dentist.