YourShortlist®  Reviews 

810
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers appreciate the helpful and professional service, often highlighting the ease of dealing with pleasant, knowledgeable, and patient staff. Many people find the process efficient and accurate, saving significant time by connecting them with well-matched partners and providing detailed information. Account managers are frequently praised for being proactive, responsive, and readily available to address queries, ensuring a smooth and supportive experience. However, some customers noted concerns about lead quality, with prospects often unresponsive or irrelevant, and found the lead return process overly strict.

What people talk about most

Service

People report positive experiences with service, with many reviewers generally pleased and happy with the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and professionalism.... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers reporting positive interactions where... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

User experience

Users describe positive interactions with the user experience, with many finding the process smooth, quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

strange to start with some one wanting to help you with out having to pay them !!! but thats what they do understand what your requirements are and then get the right companys to get in touch with yo... See more

Rated 4 out of 5 stars

Information given on what was on offer was very good and detailed and a good range of potential partners were advised and contacted us.

Rated 4 out of 5 stars

The people I've talked with, and been recommended to have all been pleasant, knwledgable and patient. Been an enjoyable experience all round.


Company details

Written by the company

YourShortlist streamlines business technology lead generation by quickly matching providers with prospects actively seeking solutions. At YourShortlist, we make it easier and more cost-effective to find, compare, and implement new software, telecoms, and managed services. We create a bespoke shortlist of solutions to fulfil specific project criteria by matching requirements with the right providers from our database of over 2400 trusted technology Partners.


Contact info

4.0

Great

TrustScore 4 out of 5

810 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(810)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a very useful resource

This is a very useful resource. After providing details of our potential requirements they put us in touch with some excellent companies with some very innovative ideas. Time is a very valuable resource which these guys saved us lots of. Sometimes you do not know what you need until you find out what is out there. Get in touch with Jonathan who can get things going for you.

29 August 2024
Unprompted review
Rated 4 out of 5 stars

Easy to use and good results from…

Easy to use and good results from YourShortlist. They provided a list a suitable and well judged suppliers for our needs. My contact Jordan Morgan-Logan understood the requirement and made sure to keep in contact and ease the process.

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Untrustworthy multiple times

Very simple, and straightforward, proven constantly, that actions always speak louder than words.

I have been requested to submit the details to the specified email address, and I took the action and completed it, the same type of inaction, after almost 1 week.

I will attach proof to trustpilot, Thank you!

26 August 2024
Unprompted review
Rated 1 out of 5 stars

Had my doubts when they couldn't put me in touch with 3 happy customers pre-purchase.

Signed up, had 1 decent leads in 12 months. When you show interest in a decent lead, they reply a day later saying it's gone. Have taken about 4 leads, DM's don't reply to emails or calls, their qualified leads don't seem interested.

They seem to have buried the bad reviews amongst hundred of 5* ones on Trust Pilot, wonder if they are legit?

Every month they try and sell me new services, can I just have the one I signed up for please? Latest hack, is they give me access to their web portal, they insist I use it, now they want to charge me for using it or wait a week to receive the useless 'lead' emails. Any that are any good are gone within minutes, anything left at the end of the week will be rubbish. Last straw.

20 August 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Lance,

We're sorry to hear about your experience with YourShortlist. Your satisfaction is our top priority, and we take your feedback seriously.

While we understand your initial concerns about not being able to connect with three happy customers before signing up, we're pleased to note that you've successfully purchased seven leads over the past twelve months.

We are constantly working to improve our services and internal processes, to ensure that we deliver the best possible service to both our members and partners.

We can assure you that our Trustpilot reviews, are genuine and reflect the experiences of our customers. We actively collaborate with Trustpilot to ensure that our reviews are authentic and unbiased.

Regarding the Partner Portal, we understand that you may have concerns about additional charges. Please note that the Partner Portal is available in both free and subscription tiers. The subscription tier offers enhanced features and functionalities to help you optimize your lead management process.

We'd welcome the opportunity to discuss your experience in more detail and answer any questions you have around the portal subscription. Please reach out to us directly at getintouch@yourshortlist.com

Kind Regards,
Team YourShortlist

Rated 1 out of 5 stars

Complete scam

Complete scam. Their sales people will tell you these reviews are from people not following procedures but that is far from the truth. Leads are supposed to go through multiple quality checks but are either written with over the top AI or full of mistakes. Not one lead has there been a genuine opportunity. They also completely changed the product they offered mid way through the agreement. Every time we provide constructive feedback to our account manager she denied the problem and gives us the same scripted response. Worst supplier experience I have had in my 20 year career

21 August 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Matthew,

We're sorry to hear that you've had a negative experience with YourShortlist. Your satisfaction is our top priority, and we take your feedback seriously.

We understand your concerns regarding the quality of leads and the changes to our product offerings. Your feedback is valuable to us, and we'll use it to improve our processes.

We're committed to providing high-quality leads and exceptional customer service. We apologise if your experience has fallen short of your expectations.

To better understand your specific concerns and address them effectively, we would appreciate it if you could contact our customer support team at getintouch@yourshortlist.com. We would welcome the opportunity to restore your faith in our service.

Kind Regards,
Team YourShortlist

Rated 5 out of 5 stars

Good experience

Claire listened as I explained what I was needing to do with a new project. She put me in contact with some excellent service providers.

10 April 2024
Unprompted review
Rated 1 out of 5 stars

Do not go anywhere near them

Do not go anywhere near them. They are a complete bunch of cowboys and will pass you so called leads where the propsect has asked them to not contact them again. They then refuse to give you refund and ignore your calls. The leadership are more than useless, and only interested in ripping off as many people as possible.

They have had to pay out hundreds of thousands in compensation for mistreatment of employees you can find an article about this on Scottishlegal dot com.

24 July 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Anup,

We appreciate you taking the time to share your feedback. We are disappointed to hear about your negative experience. Your satisfaction is our top priority, and we take these matters very seriously.

To better understand your concerns and work towards a resolution, please contact our customer support team directly at getintouch@yourshortlist.com

We would like to emphasize that we are committed to ethical business practices and treating our employees fairly.

Kind Regards,
Team YourShortlist

Rated 5 out of 5 stars

Helping to support our sales pipeline

We have been working with Dannii for the past 4 months and we couldn’t be more impressed with her service. From start to finish, she has demonstrated a level of professionalism and efficiency that exceeded our expectations.

The quality of the leads presented is exceptionally high, each one comes with a detailed brief of the end users requirement. This makes it quick and easy to assess if there is any synergy in discussing the opportunity.

Communication with the Your Shortlist team is seamless and proactive. They provided regular updates and were always available to answer any questions or address any concerns. This level of transparency and responsiveness is rare and highly appreciated.

We are seeing an exceptional ROI and the investment in these services has been very beneficial, leading to a noticeable increase in our sales pipeline and conversion rates.

Overall, I highly recommend Your Shortlist to any business looking to take the sting out of finding a new IT vendor. Their expertise, dedication, and results-driven approach make them an invaluable partner in achieving our business growth.

Jonathan Collins - CRO - 3Gi Technology

23 July 2024
Unprompted review
Rated 1 out of 5 stars

This company somehow obtained my mobile…

This company somehow obtained my mobile number and has been bombarding me with calls ever since. They have even resorted to withholding their numbers to trick me into answering the phone.

They are also constantly calling my office and trying to get colleagues to give out further information.

Although I haven't spoken with them, they have now shared my number with third parties, who are also calling me.

Such a scummy way to do business. Avoid!

22 July 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Matt,

Thank you for your feedback. We're very sorry to hear about the frustration you've experienced with our communication practices.

We understand you spoke with one of our solutions consultants, but unfortunately following your call, our attempts to reach you via email to finalize details bounced back. Our team then tried contacting you via phone to update your information and ensure you received the best possible service.

We apologize if our efforts to reach you came across as excessive or intrusive. We value your time and privacy, and it appears our communication methods fell short.
We are reviewing our internal processes to ensure a better balance to ensure the best possible service for our members.

We'd love the opportunity to restore faith in our service, and provide you with a list of potential partners for your project. If you are open to this please reach out to us at getintouch@yourshortlist.com and we will be happy to help.

Kind Regards,
Team YourShortlist

Rated 5 out of 5 stars

I've been collaborating with…

I've been collaborating with YourShortlist for the past three years, and the experience has been outstanding. The team's expertise and dedication have consistently impressed me, and they have significantly streamlined our technology procurement process.

I must give special recognition to Danni, the head of account management. Danni has been an absolute pleasure to work with. Her proactive approach and keen attention to detail have made a substantial impact on our projects. She truly understands our needs and goes the extra mile to ensure everything is handled efficiently. Danni's insights and recommendations have been invaluable, helping us make informed decisions and find the best solutions for our business.

Overall, working with YourShortlist and Danni has been a game-changer for us. I highly recommend their services to any company looking for reliable and expert guidance in technology procurement.

18 July 2024
Unprompted review
Rated 4 out of 5 stars

So far so good with our interactions

So far so good with our interactions. Gave all our details and requirements and several companies have been in touch to offer their services. We've not yet arranged any firm visits as we are just in the process of starting to look around for new suppliers. All the emails and calls seem positive though and have no complaints so far about the communications with vendors.

19 June 2024
Unprompted review
Rated 1 out of 5 stars

Avoid or suffer the same experience.

Avoid or suffer the same experience.

If they respond on this then why can’t they respond to my request for a refund. UPDATED: ***I've contacted the 'getintouch' email and if this comment is still here then you can safely assume they are just as useless. Meanwhile, I've still not a response from the 2 people I've been dealing with.***

Everyone I’ve interacted with are damn right unprofessional and the radio silence speaks volumes about this organisation.

They sell fake leads, fake projects and move the goal posts to return fraudulent leads at every turn.

12 July 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Chris,

Thank you for taking the time to leave a review. We're sorry to hear about your recent experience with YourShortlist. We take all customer feedback seriously, and we want to assure you that we're committed to providing a positive experience for all our partners.
We understand your frustration if you've encountered leads that haven't met your expectations. We have a rigorous process in place to ensure high-quality leads, and we encourage our partners to utilize our passback process to manage any projects accordingly. We can see from your account report that you have used this process on more than one occasion.

We value open communication with our partners. If your interactions with our team haven't been to your satisfaction, we'd appreciate hearing more details so we can address any shortcomings in our communication and support processes. Please reach out to our team directly at getintouch@yourshortlist.com and we would be happy to discuss.

Kind Regards,
The YourShortlist Team

Rated 1 out of 5 stars

Steer clear. Here's why..

Your Short List do not provide what they claim to offer. We worked with them for 3 months and received 0 actionable leads. At their request we changed the process multiple times and still received no value

We discovered that their positive reviews on Trustpilot were fraudulent and placed by associates of staff members.

They have refused any refunds and we are currently pursuing them legally through the Scottish Sheriff.

9 December 2023
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Stuart,

Thank you for taking the time to share your experience with YourShortlist. We take all feedback seriously, and we're very sorry to hear that your experience wasn't what you expected.

We understand your frustration at not receiving the desired number of actionable leads during your 3-month period with us. Our goal is to connect businesses with the best project opportunities, and while we strive for immediate results, our studies typically show a demonstrable ROI within 6-12 months, depending on the project specifics.

Regarding the claim of fraudulent reviews, we assure you that all positive reviews on Trustpilot are from verified users. We maintain and adhere to strict guidelines and actively monitor for any suspicious activity.

We take accusations of unethical practices very seriously. We have a zero-tolerance policy for such behavior and will investigate these claims thoroughly.

We would welcome the opportunity to discuss this further and explore potential solutions to address your concerns. We are committed to customer satisfaction and want to ensure a positive outcome.

Please feel free to reach out to us directly at getintouch@yourshortlist.com

Sincerely,

The YourShortlist Team

Rated 1 out of 5 stars

Trust this company at your expense

Zero results, 90-95% false leads.

I started using them around mid 2023, about a year ago. They generate leads by calling companies, getting information about projects, and then selling them to Partners. The concept sounds great, however, in practice I feel that is very far from the truth. On many occasions when I purchased a prospect and called them, it is either no project or they cannot be reached. When this happens you passback the purchase to YSL, but suddenly a day later they will inform you that they have successfully arranged a meeting. How can they get hold of the prospect when I've been trying the same contact information. Also after they set up the meetings, the prospects do not want to respond, but by that time, YSL would have charged you and refused the passback. Very strange indeed.

For prospects that do pick up the call, they will inform me that YSL have way oversold it to me, and that they are 'thinking' about something they 'may' look into 6-12 months later, yet this is sold as a 'prospect'.

For some of the prospects that do connect for an initial call, soon as they take the call, it is impossible to get hold of them again or say that they have gone with someone else. Something does not add up. This happened on multiple occasions. I think these dummy prospects are friends of the agents, so that they get a fee, even though it is a dud.

YSL refuse to provide audio recordings of their agents talking to the so called prospects. So they have something to hide it seems.

The service to the prospects is free, they only charge the Partners. Costs to Partners range from £200-£500 per 'prospect'. As I said, I've returned around 60%, around 30% I've missed their deadline so wasted those. The remaining 10% took calls and never proceeded.

Another strange thing is their TrustPilot scores are pretty high, which was the one I checked when I signed up. But when you check on Google, it seems more realistic and reflects my experiences. Expensive lesson to myself, check as many review sites as possible, and TrustPilot scores can no longer be trusted. Seems reviews can easily be bought.

Update: 18.07.24
They responded here saying they would contact. Not a single word or email from the account manager.

9 July 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Alan,
Thank you for sharing your detailed feedback on YourShortlist. We understand your frustration and sincerely apologise that your experience fell short of expectations. We take all reviews seriously, and your insights are valuable for improving our service.
We'd like to address your specific concerns:
• Lead Quality: We acknowledge your experience with some leads not resulting in immediate project opportunities. It's important to clarify our lead generation process. Our team identifies potential projects through verified business contacts. While these contacts are qualified and express initial interest, nurturing them through a dedicated sales cycle is often crucial for conversion. Your dedicated Account Manager can provide further details on effective nurturing strategies and best practices.
• Passbacks and Meeting Setups: We apologise for any confusion regarding passbacks and meeting arrangements. Our team strives to ensure accurate information. In rare instances, a prospect might be uncontactable initially but reachable later due to scheduling changes. We're happy to review specific passback instances with you if you provide more details.
• Trustpilot Reviews: We value genuine customer feedback on Trustpilot and other platforms and take the integrity of these reviews extremely seriously. We strive to continuously improve and address any recurring issues raised in reviews.
We want to regain your trust and demonstrate the value YourShortlist can bring to your business. Your Account Manager has already reached out to discuss your specific experience and explore how we can better support your success.
We encourage you to connect with them directly or reach out to our customer support team at getintouch@yourshortlist.com
Kind Regards,
The YourShortlist Team

Rated 1 out of 5 stars

Be very wary of this company

Be very wary of this company. Prospects are often irritated when you explain you have had their details from YSL and we have had a number of them say that there isn't a project at all but that they just had a conversation with someone from YSL and then got bombarded with calls.

Every excuse is raised to reject leads even when the process has been followed. We will certainly not be using them again.

25 June 2024
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Neil,

Thank you for your review, we take all feedback seriously and we apologise if your experience with YourShortlist leads has fallen short of expectations.

We appreciate your past success with our platform, including utilizing the passback feature. We're committed to providing high-quality leads that align with your business needs.

To better understand your recent challenges, we would be grateful if you could provide more details regarding the specific project and the reasons for lead rejection. This information will be instrumental in investigating the situation and improving our processes to ensure a positive experience for both you and potential clients.

We're confident that by working together, we can find a solution that addresses your concerns and restores faith in our service. Please reach out to us directly at getintouch@yourshortlist.com and we will welcome the opportunity to discuss further.

Kind Regards,
Team YourShortlist

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