YourShortlist®  Reviews 

810
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers appreciate the helpful and professional service, often highlighting the ease of dealing with pleasant, knowledgeable, and patient staff. Many people find the process efficient and accurate, saving significant time by connecting them with well-matched partners and providing detailed information. Account managers are frequently praised for being proactive, responsive, and readily available to address queries, ensuring a smooth and supportive experience. However, some customers noted concerns about lead quality, with prospects often unresponsive or irrelevant, and found the lead return process overly strict.

What people talk about most

Service

People report positive experiences with service, with many reviewers generally pleased and happy with the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and professionalism.... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers reporting positive interactions where... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

User experience

Users describe positive interactions with the user experience, with many finding the process smooth, quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

strange to start with some one wanting to help you with out having to pay them !!! but thats what they do understand what your requirements are and then get the right companys to get in touch with yo... See more

Rated 4 out of 5 stars

Information given on what was on offer was very good and detailed and a good range of potential partners were advised and contacted us.

Rated 4 out of 5 stars

The people I've talked with, and been recommended to have all been pleasant, knwledgable and patient. Been an enjoyable experience all round.


Company details

Written by the company

YourShortlist streamlines business technology lead generation by quickly matching providers with prospects actively seeking solutions. At YourShortlist, we make it easier and more cost-effective to find, compare, and implement new software, telecoms, and managed services. We create a bespoke shortlist of solutions to fulfil specific project criteria by matching requirements with the right providers from our database of over 2400 trusted technology Partners.


Contact info

4.0

Great

TrustScore 4 out of 5

810 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(810)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

No good leads after a few months, lost money on this

Leads seem okay, but none of them have lead to any work.

Specific examples:

1. Had apparently specified £90k budget, then said £6k was too much
2. Had been making the decision for months, narrowed it to 3, and was making the final call a few working days later
3. Replied sporadically, then ghosted us - but because our decision to "Passback" was outside of YSL's inflexible 10-day policy we've lost £400

Rated 2 stars as (1) they did accept a few passbacks where clearly the lead was duff, and (2) we hold out hope there's still a small chance there could be a lead within our remaining pre-paid budget.

Overall - wouldn't recommend, they just seem to want your money then don't care

27 November 2023
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Dom,

Thank you for taking the time to provide feedback on your experience with YourShortlist. We sincerely apologize that our service has not met your expectations and appreciate your honest review, as it helps us improve.

We understand your frustration regarding the significant budget difference stated by the lead. We aim to provide accurate and reliable leads, and we will investigate this matter. All of our leads are confirmed and vetted by our members to ensure accuracy, however sometimes business priorities and budgets can change.

Our passback policy is designed to ensure our members are connected with partners in a timely manner, and also to protect your lead credit balance should anything change. While we recognise that this is inconvenient for the specific example where the lead stopped communication - we encourage our partners to attempt contact multiple times within 10 working days. If your passback request was made with the contact attempts we are more than happy to return the lead.

We take your concerns seriously and would welcome the opportunity to discuss this further with you. Please feel free to reach out to our customer service team at getintouch@yourshortlist.com so we can address your specific situation more effectively and explore potential solutions.

We're grateful for your feedback and the chance it gives us to enhance our services. We hope to regain your trust and show you the high standard of service we strive to deliver.

Kind Regards,
YourShortlist Team

Rated 1 out of 5 stars

If you are called by these - put the phone straight down

Your details are obtained from you for free after a long call, and then sold on for a massive cost to numerous companies - companies you've never heard of - absolutely bombarding you with spam, constantly chasing by phone & email desperate to get your money. And it still happens even after you request YSL to ask the companies to respectfully give you time to respond to each of them when the subject/project is actually in the pipeline.

Not recommended from a client perspective and - going on other comments, not recommended from a business perspective either if you're looking for leads as the leads do not reply since they are fed up with being spammed by salesmen.

It's just not a good system as it benefits no-one except YSL who make their profit for the mutual irritation caused to both parties. We have asked YSL to remove us from their lead list now as it's less grief shopping around than being pestered when you have other priorities.

16 November 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish, inaccurate data and no replies whatsoever

I am a supplier and have had no luck with any of the projects I request. I requested 4-5 projects, emailed each lead 3 times, and called them multiple times and absolutely no response. The information in the lead document is totally wrong which is extremely frustrating. My last lead had a name that didn't match the email address, the domain of the email address didn't match the domain of the website, the direct line was from Thailand, the phone number was from Haywards Heath (south-England) and the address was from Ireland. The only matching part was the postcode and the address.

I'm surprised that it has achieved a rating of 4.4 on Trustpilot. I read more reviews and noticed that YourShortList has a looot more reviews on Google and they are a better reflection of the reality. I believe YourShortList biases the rating on Trustpilot by requesting removal of the bad reviews and/or inviting only those happy customers to give feedback.

10 November 2023
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Alex,

Thank you for sharing your concerns regarding your experience with YourShortlist. We are truly sorry to hear about the frustration and inconvenience you have faced.

At YourShortlist, we take the privacy and consent of our clients very seriously. The scenario you described regarding the sharing of your details is concerning and not in line with our ethical standards. We are committed to investigating this matter thoroughly to ensure that all data is handled responsibly and in accordance with privacy laws and regulations.

We understand how overwhelming and disruptive constant spam and unsolicited communication can be. It's regrettable that you've had such a negative experience, and we apologize for any part our service may have played in this.

We are disheartened to hear that our service did not meet your expectations, and we would like to extend an offer to discuss this matter with you personally. Your feedback is invaluable for our improvement, and we would appreciate the opportunity to address your concerns directly and explore any possible ways to rectify the situation.

Please feel free to reach out to us at getintouch@yourshortlist.com. We hope to have the chance to restore your faith in our service.

Kind Regards,
YourShortlist Team

Rated 1 out of 5 stars

Quick to sell your details to Third Parties

After an initial review, I was appalled to be bombarded by calls from third parties, despite requesting that my details are not shared whilst I took the time to review various options.

30 October 2023
YourShortlist®  logo

Reply from YourShortlist®

Dear John,

First and foremost, we apologize for the experience you've had following your initial interaction with YourShortlist. We understand that being inundated with calls from third parties can be overwhelming, particularly when you've explicitly requested privacy to review your options.

It is a fundamental policy at YourShortlist to respect the wishes of our clients regarding the sharing of their details. The situation you've encountered is concerning and not reflective of our standard operating procedures. We take your feedback seriously and are immediately investigating how your request for privacy was not honoured in this instance.

In light of your feedback, we are reviewing our communication processes to prevent such occurrences in the future. Ensuring that our clients have a comfortable and positive experience with us is paramount, and we are committed to making the necessary improvements.

We deeply regret any inconvenience and discomfort caused to you. We would appreciate the opportunity to discuss this matter further with you and explore ways to make things right. Your satisfaction is important to us, and we would like to ensure that your future interactions with YourShortlist are more aligned with your expectations and our standards.

Please feel free to reach out to our team at getintouch@yourshortlist.com. We look forward to the opportunity to regain your trust.

Kind Regards,
YourShortlist Team

Rated 5 out of 5 stars

Telephony for business

The telephony market for businesses is enormous at the moment with BT stopping analogical lines. You never know who to trust. Having a partner like Yourshortlist has helped us shortlisting from a ready-made very good shortlist. We have been put in contact with very professional and high-standard organisations and we were able to find our new service provider in a very little time. Special thanks to Jonathan Pluck for making this possible!

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Reliable and Communicative team

Company was very communicative with me regards to updates and shortlist companies that wish to organize meeting schedule.

Very understanding of our current stage within ERM and informational in giving the best course of action to take when looking for companies.

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Nathan was a great help to our search for external training companies

I posted a query on my LinkedIn page looking for some internal training and Nathan Aird reached out to me within 24hrs offering his services.
We had a brief call to go through our criteria and requirements in which Nathan was very attentive and immediately said that he would enquire around on our behalf and if he found any suitable candidates he would be in touch. 1 week later, we had 3 potential solutions come to us with meetings scheduled.
Nathan was brilliant and extremely helpful and we will definitely be reaching out to him again in the future.

19 October 2023
Unprompted review
Rated 1 out of 5 stars

I said we'd be looking at Q1 to review

I said we'd be looking at Q1 to review. Talked into taking a couple (that's 2) calls/emails over the next week.
I'm now being pestered by 10+ companies, some even wanting my home details to discuss it with me after being told I'm not in the office.
There's a reason why I'm reviewing in Q1... it's called time management and existing projects.
If you're a client of these people I'd suggest reassessing that relationship. It doesn't reflect well on your organisation.

10 October 2023
YourShortlist®  logo

Reply from YourShortlist®

Hi James,

Thanks for taking the time to share your feedback. We apologise for any inconvenience caused by follow up calls you may have received from our partners.
Any details captured by our team should be communicated throughout the process, so we can understand the frustration this may have caused.
We would also never advise our partners to ask for home details as part of the process.

Please be reassured we are taking steps to address this issue and ensure that our communication practices align with our clients' preferences and that these processes are followed diligently.

We would love the opportunity to discuss this further and restore your faith in our service, if you are open to this please email us at getintouch@yourshortlist.com and we will be more than happy to help.

Kind Regards,
YourShortlist Team

Rated 5 out of 5 stars

We were contacted by four companies to…

We were contacted by four companies to review out IT infrastructure and make sure we had all systems covered including security. We have decided to stay with our current provider but the 4 alternatives offered a competitive quote. It was a good way to clarify that we had the right cover in place, but also find out there are other suppliers out there.

11 March 2023
Unprompted review
Rated 2 out of 5 stars

Listening skills

Not so much what went wrong, more that if you are going to work with a company to support them you really have to listen. More importantly if you say you are going to do something make sure you do it?

The words "I am personally going to manage this for you"

Mean you should do just that! Not then ask someone else to do the work then follow up with a phone call, having not explained to the person you have asked to do the work the actual challenge.

20 September 2023
YourShortlist®  logo

Reply from YourShortlist®

Dear Phil,

Thank you for your feedback. We apologize that you did not feel you were listened to or followed through on our promises. Our consultants are dedicated to delivering outstanding service, however we recognise that mistakes can sometimes happen.

We take your feedback very seriously, and will investigate this matter further. We are committed to providing a high level of service and support. We appreciate your feedback as this helps us to improve our service.

We would love the opportunity to discuss this further and restore your faith in our service, if you are open to this please email us at getintouch@yourshortlist.com and we will be more than happy to help.

Kind Regards,
YourShortlist Team

Rated 1 out of 5 stars

A step too far.

I have dealt with this company for a long time. They telephone for a chat about what I am doing and what plans I have for the future, it is all very nace and frienly. Next thing I know, I have a torrent of companies contacting me about my projects that don't really exist. I found out later that these companies have paid for this information, based on a seemingly informal chat. They put words into my mouth and force me to identify time frames. I was very rude to the last representative to phone me, they have just pushed me too far this time. I have blocked their telephone number, not that that is likely to stop them, but it made me feel better.

28 September 2023
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Hello,

Thank you for your feedback. We are very sorry to hear that you had a negative experience with YourShortlist.

We understand that you have been frustrated with the number of companies contacting you about your projects. Our consultants ensure that next steps are communicated during every call, so we take this feedback seriously. We are committed to improving our processes and ensuring expectations are met.

We would welcome the opportunity to resolve this matter, and restore your faith in our service. If you would be open to this please email us at getintouch@yourshortlist.com

Kind Regards,
YourShortlist Team

Rated 5 out of 5 stars

YourShortList provided some great hits

In our search for a new ERP solution YourShortList were able to offer some excellent choices, some of which did make it onto our shortlist. Edward Cook was very helpful, efficiently compiling our requirements and a few days later matches started arriving from YSL.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service - it works

The individual I spoke to took the details of what we were looking for and was then able to identify correctly the types of business that could help us. I admit I was skeptical about it as I couldn't understand the model and how this wasn't going to be something that would cost us, however it worked and we found a great partner to work with. Great service

14 September 2023
Unprompted review
Rated 4 out of 5 stars

Good lead generation platform

Megan has been our account manager and is always very responsive to our queries. The platform as a whole generates a good number of leads and is cost effective. The fact that leads can be handed back under certain circumstances is also a big plus. The only drawback would be that sometimes, the specification sheets initially lack key information on the prospect, but Megan is then always on hand to help.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service, Good Leads, Great Staff.

Fantastic Service providing good quality leads on a regular basis. Our account manager has been extremely helpful and personable, and we would have no issues recommending YSL to other companies looking to shorten their sales cycle.
Our only point for improvement would be for the YSL to be more involved in the initial Lead contacting stage to help ensure a successful connection is made.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Great Company

Great company. Very professional and personable employees. Great leads generated and very well scoped out

24 August 2023
Unprompted review

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