We ordered two blind one came damaged by the carrier, I then phoned the office and spoke to Chris who was very helpful and resent the replacement blind out in good time, he also kept me updated w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We ordered two blind one came damaged by the carrier, I then phoned the office and spoke to Chris who was very helpful and resent the replacement blind out in good time, he also kept me updated w... See more
Company replied
Excellent blinds! Very easy to fit. They fitted perfectly in the recess that I had measured. The rollers I ordered were blackout and I opted for the casette, which I think makes them look smart. Thank... See more
Company replied
As a returning customer I can highly recommend this company, their products and their customer service team. Sadly on this occasion when we opened the package containing the “ head rail” we saw t... See more
Company replied
Purchased Allusion blinds in Horizon Pewter from Blinds Direct. Great easy to use website,quick Delivery time ,packaged extremely well & had noted packaging for both left /right panels.Price also v co... See more
Company replied
Your Blinds Direct is a nationwide manufacturer and supplier of bespoke window blinds. Based in Leicestershire, we have 30 years of experience in delivering premium quality window coverings at affordable prices. As manufacturers, we’re able to cut out the middleman to cut down on costs. We employ premium-quality materials and high standards of craftsmanship in our products, but we’re able to sell them at competitive and affordable prices. All our products are made-to-measure and hand-crafted to the exact requirements of our customers. We have a huge selection of blinds styles, materials, and designs readily available. Browse our website today to find the perfect product for your needs. You can also read our blog, and check out our Instagram, Pinterest for some inspiration. One of our core values is to use ethical products and suppliers in our operations. For example, investing in long-term green solutions for our manufacturing process. As a small, family-owned business we also strive to support other UK businesses wherever possible. Your Binds Direct is a member of the British Blind & Shutters Associations for over 2 decades. As one of the market experts in a blind industry, we gained the reputation of a reliable and trustworthy company.
., United Kingdom
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered two blind one came damaged by the carrier, I then phoned the office and spoke to Chris who was very helpful and resent the replacement blind out in good time, he also kept me updated with the order which was great.
We will definitely be ordering more faux wood Venetian blinds as they look really lovely
Debra

Reply from Your Blinds Direct
Excellent blinds! Very easy to fit. They fitted perfectly in the recess that I had measured. The rollers I ordered were blackout and I opted for the casette, which I think makes them look smart. Thanks Your Blinds Direct.

Reply from Your Blinds Direct
Helpful member of staff when I rang, good website and ordering process and very speedy delivery service!

Reply from Your Blinds Direct
Great service, great price - brilliant result. Very pleased and would recommend

Reply from Your Blinds Direct
As a returning customer I can highly recommend this company, their products and their customer service team.
Sadly on this occasion when we opened the package containing the “ head rail” we saw the rail was damaged and needed to be replaced.
We sent a short email to the company, with some photos attached, and received a prompt reply apologising and confirming a new rail was going to be despatched. The company apologised for the defective rail and were absolutely brilliant in resolving the issue in a very timely manner.
My allusion blinds are now up and look lovely, they were also a very good price.
Thank you TEAM, I am really pleased. x

Reply from Your Blinds Direct
Clear website, good selection of products and fast delivery - return customer, repeated great experience.

Reply from Your Blinds Direct
Great product, looks lovely in a sash window. Not too long to wait for the production and delivery, just a couple of weeks. Easy to install.

Reply from Your Blinds Direct
Quick service
Just what we ordered
Help at end of telephone, re initial questions and samples set out

Reply from Your Blinds Direct
Most awful service. I th9of testing by doing a relative small window first. Ordered with them nut was not happy so phoned them to confirm my order was what I wanted they confirm when eventually I received order it was wrong. Phoned them again but they said nothing they could do!!! So although the order was half wrong to save waste of money I had to order part of order again at a further cost plus more delivery. This is an awful unprofessional company in my opinion with u helpful cusyet service. Oh by the way still have mot received my addional order most upsetting 😡

Reply from Your Blinds Direct

Reply from Your Blinds Direct

Reply from Your Blinds Direct

Reply from Your Blinds Direct
Great product and being kept up to date with delivery

Reply from Your Blinds Direct
Vista Snow Allusion Blinds. Lovely blinds - very nice quality materials used. Much nicer than samples from all other sites. Highly recommended 👌🏽

Reply from Your Blinds Direct

Reply from Your Blinds Direct
Helped when needed advise. They delivered the parts needed very quick

Reply from Your Blinds Direct
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.