Your Move Reviews 

10,896
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 535 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often highlighting individuals who went above and beyond. The service provided is frequently described as excellent and efficient, with many people appreciating the clear communication and regular updates throughout their process. Reviewers often found the overall experience smooth and easy to navigate, with staff readily assisting with inquiries and paperwork. However, some customers also noted concerns regarding response times and communication. These individuals mentioned having to chase for updates or experiencing delays in replies, contrasting with the generally positive feedback on communication.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, praising the professional, friendly, and... See more

Customer service

Users describe positive interactions with customer service, highlighting professional, understanding, and... See more

Response time

Reviewers mention ambiguous feedback about response time, with some customers praising constant updates, fast... See more

User experience

Customers generally report positive experiences with the user experience, highlighting friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fiona and Avril at the Sheerness Branch are fantastic. I accepted an offer after being with them for 2 weeks and they have restored my faith in the human race bless them. After being messed around w... See more

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied

Rated 5 out of 5 stars

Right-move wolverhampton gave such a professional and friendly service when selling my home. Bav was absolutely fantastic. Nothing was to much trouble, always at the end of the line whenever I need... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(10,896)

506 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

I’ve dealt with Sharon macfeggan for the last 4 years of my tenancy and I can’t thank Sharon enough for all the help and advice during this time
Nothing was too much trouble Sharon sorted a problem today for me even though my tenancy has came to an end all I can say is she is an absolute credit to the company and I would recommend the Chester Le street branch to anybody looking to buy or rent all I can say is I’ve had an expectional service from them from start to finish
Thank you so much

24 April 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear about your exceptional experience with us. It's wonderful to know our team provided such excellent support, even after your tenancy concluded. We truly appreciate your kind words and recommendation.

Regards,
Your Move

Rated 5 out of 5 stars

Stress free move

As a newbie securing a flat via estate agents ,Grace form Egham branch made the process stress free. Her communication was amazing , at no point was i unsure or kept out of the loop. Thank you again Grace and Your Move.

24 April 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear our team made your flat-securing process stress-free with excellent communication. Thank you for your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Brilliant & helpful staff

Brilliant & helpful staff, while buying my first property i spoke with steve/Jessica both had excellent communication skills kept me up to date very professionally from start to finish of my purchase, i have recommended your move to my friends & family

23 April 2026
Unprompted review
Your Move logo

Reply from Your Move

We truly appreciate you sharing your positive experience. We're so pleased our team provided excellent communication during your first property purchase. Thank you for recommending us!

Regards,
Your Move

Rated 5 out of 5 stars

A win for Trustpilot and Your Move

Seven months ago I was trawling through trust pilot to help me find an estate agent to sell our leasehold flat. I am so glad I went with Your Move. The conveyancing process has been long, complicated and stressful, but staff at Your Move have ensured that we were well-informed and supported all the way through. How Kasia and Alan have remained so upbeat throughout it all, I do not understand, but we are so grateful to them and all the staff in Whitton for making the unbearable bearable. Thank you!

22 April 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so glad to hear our team made a challenging process bearable for you. Your kind words about our support and communication mean a great deal to us. We truly appreciate your feedback.

Regards,
Your Move

Rated 5 out of 5 stars

I had a very positive experience with Kerra Grant


I had a very positive experience with Your Move in Dumfries when selling and purchasing my property. Kerra was my main point of contact throughout and was professional, supportive and kept me fully updated at every stage. The wider team were also helpful in the background, and everything was handled efficiently. Kerra is a real credit to the team, and I would happily recommend their services.

25 February 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear about your positive experience with us during your property sale and purchase. It's wonderful to know our team, especially Kerra, provided professional and supportive service, keeping you fully updated. We truly appreciate your recommendation.

Regards,
Your Move

Rated 1 out of 5 stars

I am not sure what they have done and…

I am not sure what they have done and how they have made such a mess of things but I have not received rent for the last 3 months statements. They are holding reserve funds for payments they should not make and as far as I can guess they have paid a contractor for work that was not done.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended Your Move Lanark

We have just sold our house with Your Move Lanark and we are so grateful for their outstanding service, support, attention to detail, care and guidance from the very moment we started looking at houses to purchase right through to completion and beyond. Beth and Stephen went above and beyond at every point of the journey showing kindness and a genuine care for me and my family. Nothing was too much for them. We cannot recommend them enough.

17 April 2026
Unprompted review
Your Move logo

Reply from Your Move

Thank you Kathleen, we are so pleased for you and your family, we wish you many happy years in your new home

Rated 5 out of 5 stars

Very Professional

Your Move Whitton branch provided a very friendly, helpful and professional service. I would like to thank Alan, Anish and their staff for regular updates on the house sale progress.

17 April 2026
Unprompted review
Your Move logo

Reply from Your Move

We're so pleased our team provided friendly, helpful, and professional service. We appreciate you acknowledging our regular updates!

Regards,
Your Move

Rated 5 out of 5 stars

Great service by Lee and Ollie

Great service by Lee and Ollie, professional and friendly.

They were invaluable when the solicitor who was acting on behalf of the owners of the house we were buying were very slow.

Highly recommend

25 February 2026
Your Move logo

Reply from Your Move

We're so happy to hear our team provided such professional and friendly service, especially during a challenging time. Your recommendation means a lot to us.

Regards,
Your Move

Rated 5 out of 5 stars

The Bexleyheath branch went above and…

The Bexleyheath branch went above and beyond! Mason, Karen and Dan really helped doing loads of work alongside myself to make this purchase as easy as possible in challenging circumstances. Massive thankyou to you all.

15 April 2026
Unprompted review
Your Move logo

Reply from Your Move

We're so glad our team went above and beyond to make your purchase easy, even in challenging circumstances. Thank you for your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Thank you Jess

Big thank you to Jess at the Wigton Branch for all her help and advice whilst purchasing my property. Jess kept me informed all the way through the process, offering guidance and assistance in a very friendly, approachable and professional way.

1 April 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear about your positive experience with our team at the Wigton branch. Thank you for sharing your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

My experience with Your Move was…

My experience with Your Move was amazing. From booking the viewing to having my offer accepted, every stage was great due to the support and help of the employees.

17 March 2026
Your Move logo

Reply from Your Move

Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with us from start to finish. Our team works hard to make every step of the process as smooth and supportive as possible, so it’s fantastic to know that came through.
Congratulations on having your offer accepted, and we wish you all the best in your new home! If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Hassle free

Great all seems to be working well easy to do online much less hassle than visiting solicitors office A1.

9 April 2026
Your Move logo

Reply from Your Move

Thank you for your positive review, Sandra. We look forward to continuing to work with you to get your sale through to completion. Many thanks, Darren Hillier-Minton

Rated 5 out of 5 stars

Best Letting Agent in Crewe

A year ago, changed letting agent..... I'm so happy with Andrew and Jackie and the whole team.
I'd had such bad experiences, e.g. charged for 8 years for a service not provided; refurbishing estimates at twice the rate I got for myself because of back-handers. etc.
But with Your Move, Crewe...... Very correct with both landlords and tenants. Efficient service, perfect.
Highly recommended to all..... Neil

9 April 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so happy to hear you are pleased with our team and the service you have received. We truly appreciate you sharing your positive experience and recommendation.

Regards,
Your Move

Rated 5 out of 5 stars

Lisa and Carlie are lovely to deal…

Lisa and Carlie are lovely to deal with,they are very helpful and pleasant.I would reccomend your move to anyone who is selling a property as they explain the process along the way

2 April 2026
Your Move logo

Reply from Your Move

Thank you very much for your wonderful review.

Rated 5 out of 5 stars

Lovely experience from valuation to our…

Lovely experience from valuation to our house being sold rang everyday to update us very happy

27 March 2026
Your Move logo

Reply from Your Move

Thank you so much for your kind words! It was an absolute pleasure supporting you from valuation right through to the sale of your home. We’re really glad our regular updates helped make the process smoother and kept you informed every step of the way. Wishing you all the best in your next chapter!

Rated 5 out of 5 stars

Great experience

Stuart was extremely helpful and professional. He gave me some great ideas which I’m going to do. It was a pleasure doing business with him and I’d recommend Yout Move in Perton branch when buying a property

30 March 2026
Your Move logo

Reply from Your Move

Thank you very much for the positive feedback!

Kind regards,
Your Move Perton

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look