Your Move Reviews 

10,890
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 538 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often highlighting individuals who went above and beyond. The service provided is frequently described as outstanding, with many appreciating efficient processes, clear communication, and regular updates throughout their journey. Reviewers often felt well-supported and genuinely cared for, leading to a smooth and positive user experience. However, some customers noted issues with communication and responsiveness, experiencing delays or having to chase for information. A few others felt the service or staff could be unprofessional, citing instances of poor conduct or mismanagement. In some cases, these issues reportedly led to undesirable outcomes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding communication,... See more

Response time

People report ambiguous experiences with response times, with some customers praising prompt and efficient... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as a lovely, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied

Rated 5 out of 5 stars

I’ve been using your move lettings since 2017 and over the past few years Peter Monaghan has been dealing with my rentals for me. Pete is very knowledgeable in his job, works very efficiently and is... See more

Rated 5 out of 5 stars

Couldn’t recommend Your Move enough. From the very beginning of the process they were efficient and friendly. Kept me up to date throughout the process and did everything possible. Catherine in partic... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(10,890)

528 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Myles and team

Thank you Myles and team, at Your Move, Radcliffe. Great service, sold our hours in 10 days. Everyone has been amazing, helpful & professional. ☆☆☆☆☆

1 July 2026
Rated 1 out of 5 stars

Lack of communication

Lack of communication

22 June 2026
Your Move logo

Reply from Your Move

We are sorry to hear you feel our communications are lacking, we would appreciate some more information about your experience so that we can improve our services.

Regards,
The Your Move Team.

Rated 5 out of 5 stars

All the staff were so very professional…

All the staff were so very professional and friendly. They dealt with the sale of my house swiftly, and worked at getting an excellent price. I can't recommend each one enough.

1 July 2026
Your Move logo

Reply from Your Move

Thank you for your lovely feedback, it was a pleasure working with you in the sale of your home and great to see you getting moved to somewhere that suits you much better!

Rated 5 out of 5 stars

I'm really pleased I went with yourmove…

I'm really pleased I went with yourmove margate. Steve Terry and Kristina were so helpful and very professional and really respectful. While being down to earth aswell. Went through everything with me to get me in my new flat in a very limited time. I would highly recommend yourmove margate.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Do not use Your Move (LSL Group)

Do not use Your Move (LSL Group). They left our property in a mess (£90,000's worth). & just shrug their shoulders.

29 June 2026
Unprompted review
Your Move logo

Reply from Your Move

We are concerned to hear about the issues with your property. We are taking your feedback seriously and will investigate this, please provide more information in the request we have sent so we can support you.

Regards,
Your Move

Rated 1 out of 5 stars

Keighley branch

* In relation to Parkwood Court, Keighley

I've had a shocking and disgusting experience as a tenant. Promises to call me back with information and updates regarding my tenancy were hardly ever kept. Telephone handlers have terrible attitudes, are rude and refuse to do their job. It was extremely difficult to find out anything, but of course I had little choice but to persist due to the housing situation.

In the week before moving, I had to chase them to complete all the checks, confirm my move in date and hand in my keys. On my move-in day, 26th June 2023, I called yet again to ask the manager, Mark, when I could collect the keys. I explained to him I arranged for a man & van to help me move, and he asked me why & told me off...? I was shocked. Anyway, he went to check with their head office. A few hours later, I called again to confirm whether the keys would be made available to me that morning, and with the little time I had, it made me feel incredibly stressed. Mark then told me in a very condescending way that I wasn't the one making decisions and that I should be waiting for them to tell me when I could collect the keys... Fast forward to when I was on my way there, I called again and insisted I would need my keys as soon as I arrive, otherwise I would be keeping my moving company waiting with my belongings. This time, surprisingly, Mark didn't argue and agreed with me saying I could pick up my keys. How kind of him!

When I arrived at the Keighley branch, I was asked for a confirmation of my payment of the holding deposit - something I had done nearly 2 weeks prior - otherwise he wouldn't give me the keys. I cannot describe how angry, disappointed and stressed I felt in that moment. I thought, not only do I have to chase everyone to do their job, I'd also be stopped from taking what belonged to me if I didn't hand it to them on a silver plate? I eventually said I'd do it and took the keys, but with no intention of making this easy for them. They made everything extremely difficult for me.

When I entered the property, I realised nothing had been cleaned. My viewing was 3 weeks prior to moving, but nothing has changed - dirt, rubbish and a stack of letters were still there. At that point I felt so sick of the situation, I simply cried. The level of ignorance, laziness and incompetence was astonishing.

In the following few days, I called again to ask about who the current energy provider was. Again, no one knew and no call back as promised. I found out eventually when I decided to return the previous tenant's stack of letters.

I complained multiple times - also nothing. I believe they knew very well they were in the wrong. I eventually managed to get in touch with the area manager who was very apologetic and advised Mark was no longer employed there - but resolved nothing.

Fast forward to January 2025, I gave one month's notice I'd be moving out. Naturally, I was asked to clean the property before doing so - this had led to some back and forth in relation to my deposit, so I'd raised the matter with the deposit handler and after providing evidence to all of the above, I got my money back. To think YourMove/the landlord wanted to charge me an extra £200! I laugh in the face of adversity <3

29 June 2025
Unprompted review
Your Move logo

Reply from Your Move

Thank you for taking the time to share your feedback. We are sorry to hear that you felt let down by your experience and appreciate how stressful moving home can be, particularly when there are concerns around communication, move-in arrangements and property condition.

We understand from your review that you were frustrated by the level of contact and support you felt you received, as well as the situation you describe when collecting the keys and moving into the property. This is clearly not how anyone would want to feel at such an important time.

While we are unable to discuss the details of individual tenancies or deposit matters in a public forum, we do take feedback seriously and will ensure your comments are shared with the relevant team for internal review.

Thank you again for bringing your concerns to our attention. We appreciate your feedback and wish you all the best moving forward.

Regards,
Your Move

Rated 1 out of 5 stars

Terrible communication and no follow-up

Communication from the lettings team is terrible. I was given incorrect information, calls are never returned, and you are left having to constantly chase them just to get a simple update.

25 June 2026
Unprompted review
Your Move logo

Reply from Your Move

We sincerely apologise for the communication issues you experienced. We are addressing these concerns internally to improve our service.

Regards,
Your Move

Rated 5 out of 5 stars

Fantastic team

We were told our landlord was selling the property we were staying in, and it was a worrying moment. From that point on, Your Move Glenrothes were incredible. They helped us find a new home quickly, explained every step clearly, and supported us throughout the entire process. Their patience, professionalism, and kindness made a huge difference. Nothing was too much trouble for them, and they turned a stressful situation into a smooth transition. A massive thank you to the whole team — keep up the amazing work.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

A very efficient service

A very efficient service. Friendly and helpful staff. Would recommend.

24 June 2026
Your Move logo

Reply from Your Move

We're so happy to hear you found our service efficient and our staff friendly. We truly appreciate your recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

Peter Monaghan - Brilliant

I’ve been using your move lettings since 2017 and over the past few years Peter Monaghan has been dealing with my rentals for me. Pete is very knowledgeable in his job, works very efficiently and is always happy to help with any questions or problems that arise. He’s a hard worker, makes things happen and is a massive credit to the company. The main reason I have stayed with your move Bromsgrove is knowing Pete is dealing with my properties for me.

Great work mate thanks a lot for all your help.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Expertise

I had a fantastic experience working with Harry Charalambous.
From start to finish, Harry demonstrated exceptional professionalism, extensive real estate knowledge, and a genuine commitment to helping me throughout the process.
His expertise, guidance, and attention to detail made everything smooth and stress-free.
Harry was always available to answer questions, provide valuable advice, and ensure I felt confident at every stage.
His understanding of the real estate market and dedication to his clients truly set him apart.
A special thank you to Harry and your Team for his amazing service, experience, and knowledge.
I would highly recommend him to anyone looking for a trustworthy and highly skilled real estate professional.

Thank you again, Harry, for making this such a positive experience!

24 June 2026
Your Move logo

Reply from Your Move

We are so happy to hear about your fantastic experience and appreciate you sharing such positive feedback. It's wonderful to know that our team's professionalism, knowledge, and dedication made your real estate journey smooth and stress-free. We strive to provide exceptional service and guidance, and your kind words confirm we are achieving that goal. Thank you for your high recommendation; it means a great deal to us.

Regards,
Your Move

Rated 5 out of 5 stars

Always keep you in the loop

Very friendly and informative from the first call to book a viewing to concluding a deal.

22 June 2026
Your Move logo

Reply from Your Move

We're so glad our team provided a friendly and informative experience from start to finish. We appreciate your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

They were helpful from the beginning

They were helpful from the beginning. As i dont live in the area they were great at sorting me out with 2 viewings on the same day. Got back to me straight away and left messages if i was unavailable. All the staff i spoke to were professional and friendly. Very easy to deal with.

13 June 2026
Your Move logo

Reply from Your Move

Thank you for your wonderful feedback! We're so pleased to hear that our team was helpful and accommodating, especially with your viewing arrangements. It's great to know our communication and professionalism made things easy for you.

Regards,
Your Move

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