You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
Company replied
Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
Company replied
Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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Great plants.
The hanging tomato plants I ordered arrived in excellent condition in baskets all ready to hang, very good service.
2 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your hanging tomato plants arrived in excellent condition and were ready to hang. Thank you for acknowledging our very good service!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that you consistently have a good experience with us and that you've never encountered any issues. Thank you for your kind words.
Kind regards,
YouGarden Customer Service
My little rock star plants arrived in a…
My little rock star plants arrived in a timely fashion and in good condition thank you! Customer service is always very good from YouGarden, very prompt and courteous.
1 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear your plants arrived in a timely fashion and in good condition! It's wonderful that you always find our customer service very good, prompt, and courteous.
Kind regards,
YouGarden Customer Service
Very happy customer
Plants were in good condition. Ingeniously packaged.
Good choice of varieties. Small plants but a good start for a conifer collection.
Delivery was quick. Overall good value.
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your plants arrived in good condition and that you found our packaging ingenious! It's wonderful that you appreciate the variety and value, and that delivery was quick. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased your plants arrived as expected and in good condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Unfortunately the pls t died within…
Unfortunately the plant died within days of tlc
:(
I am pretty careful and have a lovely array of plants in my garden
very disappointed in this lavender...
Waste of my 'treasure points...'
2 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your plant did not thrive. We understand how disappointing this must be. We are always working to improve the quality of our plants.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We appreciate your feedback and are glad the order was sorted out. We aim for clarity.
Kind regards,
YouGarden Customer Service
I've been very pleased with the plants…
I've been very pleased with the plants I've received and such quick delivery . Thank you.
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear you've been very happy with the plants you've received and that our delivery was so quick. Thank you for sharing your positive experience!
Kind regards,
YouGarden Customer Service
Dead plant
Ok, I didn’t pay for this plant, I got it free as a TK Maxx Treasure reward, so I can’t complain too much. The plant arrived promptly and well packaged, but when I opened it there was a very sad looking plant inside, almost dead already…needless to say it didn’t survive long! If I’d paid for it I would not have been happy.
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that the plant you received was not in good condition and unfortunately did not survive. We appreciate you bringing this to our attention.
Kind regards,
YouGarden Customer Service
Plant arrived in wonderful condition
Plant arrived in wonderful condition. Very happy with my purchase
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived in wonderful condition and that you are very happy with your purchase. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
The plants arrived in good time and…
The plants arrived in good time and were well packaged.
29 June 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants arrived promptly and were well packaged. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Prompt Delivery
The delivery was prompt and the plant in good condition but there were no instructions on how to care for the plant which usually accompanies online orders
9 July 2026
Reply from YouGarden
Hello,
We're glad to hear your delivery was prompt and the plant arrived in good condition. We understand the importance of care instructions and appreciate you bringing this to our attention. We are always looking for ways to improve our customer experience.
Kind regards,
YouGarden Customer Service
Plant was virtually dead when arrived.
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your plant arrived in such poor condition. We will investigate this issue to understand what went wrong and prevent it from happening again.
Kind regards,
YouGarden Customer Service
Ordered Echinacea plants x 6 only…
Ordered Echinacea plants x 6 only received 3.
Notified you garden said they were out of stock.
Why send me 3 and not mention they were out of stock at the same time.
9 July 2026
Reply from YouGarden
Hello,
We appreciate you sharing your experience. We're sorry to hear that you only received three Echinacea plants and that you were not informed about the stock shortage at the time of delivery. We will review this process.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that your plants arrived on time and in good condition. Thank you for taking the time to share your positive feedback with us!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you are very happy with the lovely plants and their good size. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that your plants were healthy and well packed. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
The garden is rosy…
Lovely company with an easy to navigate website, clear pricing and excellent quality plants.
My delivery was safely, securely and delightfully packaged.
2 July 2026
Reply from YouGarden
Hello,
We're so pleased you found our website easy to navigate, our pricing clear, and our plants of excellent quality! It's wonderful to hear your delivery was safely, securely, and delightfully packaged.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you found our website easy to use and that your plants arrived in perfect condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
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