You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Created with AI, based on recent reviews
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
United Kingdom
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Plants received on time and very healthy . Good value for money. I would definitely use You Garden again
I shop with yougarden frequently overall they are very good a few delivery mistakes ,but quickly put right .my only bug bear is after purchasing a special offer they put on another offer and each time charge postage which makes the offer not so much an offer .
Good Quality of Plants.Excellent packaging ensuring minimal disturbance during transit
About half of the plants were great, the other half not so much. A combination of being squeezed into packaging that had then cut of parts of the plans, plus delivery being delayed for a few days as the courier didn't deliver at the weekend.
The price was good, so I won't complain. Just wish the trays had been slightly bigger so the plants had arrived in better condition.
Plant arrived as stated but it was very dry & had wilted
Planted & hoping it will recover
Perhaps the very hot weather affected the plant during postage ?
Echinacea plants were not in great condition when they arrived. Only 1 of the 6 is still surviving and doing well. Since their arrival, 3 have now died, 2 are alive but only just but not thriving. I am very disappointed as previous orders over many years were always a success.
I have purchased various plants and all have arrived in good condition and grown on well.
The plant was pretty much dead on arrival , I’ve potted it hoping maybe it will maybe do something next year ! Shame .
Due to how the package was delivered the plants were useless. I complained,sent photos etc and within a few days had a refund. Thank you. YouGarden is an online company customers can trust.
Plant was delivered earlier than expected and in great condition. All in all a great service.
Easy ordering and the plants arrived well packaged and in good time would recommend
I ordered 3 buddleja from You Garden and I was kept informed very swiftly after purchase as to where my order's processing was up to. On delivery I was pleased to note how carefully the plants had been packaged and they were all heathy and in excellent condition.
I ordered 6 plugs. One plug was dead when it arrived and another looked very unhealthy.
Wow these are so much bigger than I thought they would be ! Amazing value !

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