Always great quality plants, well packed and received in good condition. Awaiting the outcome of a query on last order purchased three colour collection of salvia hot lips but received 3 purple. Hence... See more
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Review summary
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About half of the plants were great, the other half not so much. A combination of being squeezed into packaging that had then cut of parts of the plans, plus delivery being delayed for a few days as... See more
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All purchases planted and await their Progress keenly. Some losses -trees did not succeed but Apricot doing well. Hydrangea excellent Raspberry canes no success! The heatwave was unkind to toma... See more
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Well packaged plants arrived in a couple of days potted them on. However two didn’t survive and as there is only one of each variety not quite the collection I expected but the rest are fine might be... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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Reply from YouGarden
Hello,
We're so pleased to hear that your order arrived quickly and in good condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Recommended
The courier company only deserve 3 stars. My package was quite clearly marked as live plants, but had been squashed. Luckily my plant was in a good condition. In fact, it was lovely and healthy. I am looking forward to seeing it grow. It's already nice to look at, with a red stem and nice green leaves. I will definitely buy from this company again.
30 June 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your plant arrived in good condition despite the packaging issue with the courier. It's wonderful to know it's lovely and healthy, and we appreciate your positive feedback.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you experienced great delivery and service, and that you'll be using us again. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Don’t do it !!!
Don’t do it !!!! strongly advise caution when dealing with this company YOU Garden . In my experience, their care and quality standards for roses are extremely poor.
The plant I initially received was in very poor condition, with yellowing, dead leaves, as well as signs of black spot and rust and heavy cutback. When I contacted them , they did send a replacement —but it turned out to be a completely different variety from what I had ordered. Would visit a garden centre going forward at least you can choose what you are buying. Such a shame. They also get your reviews reported and removed to !!!!
30 June 2026
Unprompted review
Good customer service
First order failed to thrive but was quickly replaced free of charge. Good customer service
30 June 2026
Reply from YouGarden
Hello,
We're so glad to hear that we were able to quickly resolve the issue with your first order and that you appreciate our customer service. Your satisfaction is very important to us.
Kind regards,
YouGarden Customer Service
Thought I’d done the buy one get 2 free…
Thought I’d done the buy one get 2 free offer for Echinacea but used a membership voucher which I knew was close to expiring. I end up with one very crispy leafed specimen arriving. When I emailed the focus was on which discount code did I use? Realised I had made an error but no concern for the state of the plant received at all!! Won’t be renewing my membership. There has been an issue with all orders involving a discount code. Not worth the subscription fee at all
10 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the condition of the plant you received and the issues you've experienced with discount codes. We understand your frustration regarding the focus on the discount rather than the plant's state. We are reviewing our processes to ensure better plant quality and clearer communication regarding promotions.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you received very healthy plants that were well packaged, and that you experienced excellent service all round. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Dying plant
I ordered a banana plant for my son and daughter-in- law from littlewoods as I had bought my self one and they admired it.It has now arrived all the leaves are yellow and brown and the pot it is in is so small for a big plant like this, no wonder it is dying.The first one I bought came from a different supplier to YouGarden even though that to was purchased from littlewoods.I am so disappointed as it was a gift and for the fact it wasn’t cheap I will never buy from this company again,I know the weather is hot but if it had been put in a bigger pot it would have been fine and it must have been grown in this small seedling pot.
25 July 2026
Unprompted review
Reply from YouGarden
Hello,
We are truly sorry to hear about the disappointing condition of the banana plant you ordered as a gift, with the yellow and brown leaves and the small pot. We understand your frustration, especially since it was a gift and not inexpensive. We are reviewing our packaging and potting procedures to ensure our plants arrive in better condition.
Kind regards,
YouGarden Customer Service
I had 1 part of order missing from the…
I had 1 part of order missing from the box, but very helpful and missing iterm arrived very fast.
Massive thank you for all your help
10 July 2026
Reply from YouGarden
Hello,
We appreciate you sharing your experience. We are pleased we could resolve the issue with the missing item quickly and efficiently for you.
Kind regards,
YouGarden Customer Service
Took forever to arrive just kept…
Took forever to arrive just kept binging told it was delayed
10 July 2026
Reply from YouGarden
Hello,
We sincerely apologize for the significant delay you experienced with your order. We understand how frustrating it is when deliveries are prolonged. We are actively reviewing our shipping processes to prevent similar issues.
Kind regards,
YouGarden Customer Service
Have been using this company for…
Have been using this company for several years. The plants have all been top quality and the price competitive.
18 March 2026
Reply from YouGarden
Hello,
We're so pleased to hear you've been a long-time customer and that you've consistently found our plants to be of top quality and competitively priced. Thank you for your continued support!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you received healthy, quality plants and experienced great customer service. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Delivery was exceptionally good but the…
Delivery was exceptionally good but the condition of the small trees wasn't, they were brown down one side of all 3 of them. I have planted them in the hope that this will change
23 June 2026
Reply from YouGarden
Hello,
We're glad to hear your delivery was good. We're sorry the small trees arrived in poor condition with browning on one side. We hope they recover now that they are planted.
Kind regards,
YouGarden Customer Service
So far all my purchases from YouGarden…
So far all my purchases from YouGarden have been received in good condition and carefully packaged. I only have a small garden and so I can’t always take advantage of the special offers when you offer multiple plants, any chance of special offers on smaller amounts?
7 July 2026
Reply from YouGarden
Hello,
We're delighted to hear that your purchases have consistently arrived in good condition and carefully packaged. We understand your situation with a smaller garden and appreciate your suggestion regarding special offers on smaller quantities of plants. We will certainly take your feedback into consideration as we plan future promotions.
Kind regards,
YouGarden Customer Service
That this company is reliable and efficient
They are always reliable and sort out any problems you have quickly. Their plants always arrive in good condition unless they have been damaged in delivery.
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you find our service reliable and that we sort out any problems quickly. It's wonderful that your plants always arrive in good condition!
Kind regards,
YouGarden Customer Service
most of the planets i had from you are…
most of the planets i had from you are great especially
the petunias,and 3 of the sun flowers are gt,but i sent for another 3 sun flowers and theyhave died
2 July 2026
Reply from YouGarden
Hello,
We're glad to hear most of your plants are thriving, especially the petunias! We are truly sorry to learn about the sunflowers that didn't make it. We value your feedback.
Kind regards,
YouGarden Customer Service
Excellent service all round and the…
Excellent service all round and the baskets are outstanding and everyone that has seen them has commented on how wonderful they all are. The baskets are full and completely overflowing with flowers and continue to thrive with amazing colour.
They arrived safe, well packed and straight away you could see the plants were very healthy and the baskets were full of plants. I had constant updates regarding delivery, the cost was very good and there are a lot more expensive company’s out there for the same products.
I will always order from this company now, I was looking for a new company after several years of poor plants, damaged plants and very poor delivery from the company I had used for years,
4 May 2026
Reply from YouGarden
Hello,
We are so pleased to hear that our service and baskets have exceeded your expectations! It's wonderful to know that the plants arrived healthy and continue to thrive with such amazing color, garnering compliments from everyone who sees them. We are especially glad that our delivery updates and pricing were satisfactory, and we appreciate you choosing us after previous disappointing experiences with other companies. We look forward to continuing to provide you with excellent products and service.
Kind regards,
YouGarden Customer Service
Surprised on prompt delivery.
9 July 2026
Reply from YouGarden
Hello,
We're glad to hear that our delivery met your expectations. We appreciate your positive feedback.
Kind regards,
YouGarden Customer Service
Disappointing
Used this through TKMaxx (picked the plant from this company as a gift).
It arrived dry and damaged, I couldn’t believe this was even sent to me.
Regretted for picking this as my gift and I wish I chose something else, would never use company this company myself.
10 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that the plant you received as a gift arrived dry and damaged. We understand your disappointment and regret that this experience impacted your gifting choice. We are reviewing our packaging and quality control processes.
Kind regards,
YouGarden Customer Service
Impressed with yougarden plants condtions
I opened an account with this nursery online.
I must say I've bought from many online ones in past this one is byfar the best most healthy plants I've ever had turn up the service is outstanding, I will only buy from them from now on thankyou very much to yougardens I was very impressed by plants condition and the orange tree looked amazing.
24 July 2026
Unprompted review
Reply from YouGarden
Hello,
We are so pleased to hear that you are impressed with the health and condition of the plants you received, especially your amazing orange tree! It's wonderful to know that our service stood out to you. Thank you for your kind words.
Kind regards,
YouGarden Customer Service
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