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TrustScore 3 out of 5

3.2

Money Transfer Service
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Company details

  1. Money Transfer Service
  2. also in
  3. Currency Exchange Service
  4. Financial Institution

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

All reviews

(1)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

**Disappointed with YouTrip's…

**Disappointed with YouTrip's Chargeback Handling – No Clear Resolution**

I am very disappointed with YouTrip's handling of my S$59 chargeback.

Before I forwarded the merchant's response, YouTrip repeatedly informed me that the money had not been refunded.

However, the merchant has now stated in writing that the disputed S$59 has already been clawed back from its business and that I should follow up with YouTrip regarding the crediting of my funds.

I forwarded the merchant's response, together with all supporting pictures and documents, to YouTrip by email on 28 October 2026.

I am still waiting for YouTrip to investigate this new information and explain what has happened to my S$59.

Customers should not have to keep chasing for updates without receiving a clear explanation. I expect better communication, proper investigation and a timely resolution.

Very disappointing experience.

18 September 2026
Unprompted review

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