Yorkshire Water Reviews 

We had a Blocked Dran issue which was dealt with very Profesionally and Helpfully.
Craig, George & Staff went all the way to be Hepful. Thank You All.

Ok good job seriver

Lovely man sorted my problem

Very nice and professional lady on the phone, helped me very much

They have some bright people who care about thier customers and treated me very well
Very informative and polite

The person I spoke with was very helpful and sorted things out for me

Great customer service

Still increasing water prices to cover massive foreign debts and shareholders profits, but can't fix a water leak that I reported in the middle of a carriageway over a week ago.
Absolutely useless company, CEO should be arrested for fraud!

Professional , Empathy , Efficiency

I suffer from anxiety so find making calls difficult. The representative I spoke to was very helpful and understanding

Spoke to two customer service people today regarding a billing issue. Both were really personable and friendly. Even the music playing between the two conversations was tollerable.

My call was answered within 5mins. The call handler was polite & dealt with my enquiry efficiently, problem solved.

Yorkshire Water sent me an estimated bill for a period less than a month for my one bed flat in Sheffield which was empty for that period and the estimated meter reading was for 10 Cubic Metres which is 10000 litres. This is the amount of water that can fill up a normal swimming pool. This is why I had to lodge a complaint. Fortunately the complaints department manager, Vicky was brilliant and immediately rectified the bill and sorted the problem. It is thanks to Vicky that I did not lodge a formal complaint with Offwat.

Had a water bill query I can’t fault Yorkshire Water’s response. Helpful and extremely friendly service.

Fantastic help this morning from Ilyas.
Resolve a lot of stress within minutes.
Credit to Yorkshire water

They dealt with my query promptly and efficiently

I've been Very disappointed in this company for many years, I've struggled many years with mental health too and I've just recovered from the latest episode, and after trying to change the date of my water payment back in march, to which I thought I'd done, now I've got a bill, I was told to phone up and ask for help as I'm on benefits, they told me if they gave me help my bill would go up, what? Really? So back in December 2025 my monthly payment was £19, then for some reason the January 2026 payment jumped up to £31 that's a £12 increase and it's not even the new tax year yet, so because the direct debit I set back up in march didn't work, I've now got a bill, so to set a direct debit back up it's going to cost me nearly £50 a month, I don't think so, I never asked for the water to be pumped into my house, I'm not paying the bill, so I suggest u come and cut it off as I will not be paying it

I found the call staff at Yorkshire water to be really helpful and polite with dealing with the matter I called up about

Positivity from Customer services (Tina) in particular.

How lovely and friendly the lady was with me and understanding my bipolar and was very patient and slowly helped me