Yorkshire Water Reviews 

Brilliant service today from Yorkshire Water billing. No long wait on the phone. A cheerful gentleman who listened carefully and dealt with my issue quickly. My bill was reassessed to take into consideration a leak earlier in the year. Thankyou so much

Had a great experience today as had a problem with my account. After listening, which is very important, a resolution plan was put into place and that alone was great. Listening to your customers and resolving queries is vital. I had great Customer Service and my problem was resolved. The operative Tony was great, he offered alternative payment methods and then when we agreed on this he put it into play resolving all problems and he was courteous, friendly and helpful. Great Customer Service.

Excellent member of customer service staff - so warm, friendly and helpful. I never normally write these reviews, but I had to make an exception this time.

I spoke with Clare today and she was amazing! She was kind and very knowledgable on all that I needed assistance with! Made for an easy and pleasant experience.

Was very polite and helpfull in every way.

The knowledge, helpfulness and understanding of the operator.

Efficient and fast and friendly

£255 for 4 months water . When I lived in Leeds 3 years ago I used to pay £30-£40 a month . How is it now around £64 a month ? Isn’t inflation meant to be 3% a year which would make 3 years 9% more and 9 percent of the max £40 I was using is £3.60 not £24. And before you ask no I don’t have any leaks or use it any different to how I used to

The agent I spoke to was clear, informative and efficient immediately addressing my concerns in an understandable manner.

The person who picked up the phone listened to me and did his best to help.
He made a big difference to how I was feeling about Yorkshire Water and their attitude to customers.

I’ve had a smart meter fitted. The accompanying leaflet gives water saving tips. Including “scrap your plates”. Whilst throwing away plates would certainly save water, I’m not sure it helps other environmental causes. I’d be interested to know how money Yorkshire Water spent/wasted on these leaflets!

My call with Yorkshire Water was a very positive experience. The representative was pleasant, friendly, and professional. They dealt with my query straight away and resolved everything quickly and efficiently. I’m very happy with the service I received.

Yorkshire water was very helpful and understanding very polite big thanks Yorkshire Water

A phone conversation with a representative who was friendly, helpful. Professional and knowledgeable. I really needed advice about my bill. I now feel able to act on his advice, and have a much better understanding. Thank you Yorkshire water.

Yorkshire water is probably one of the best companies to talk to and deal with your enquiries. It’s a pity they don’t push for you to talk them directly, rather than doing everything on line.

Straight forward telephone system.

Shirt wait times.

Great “on hold” music.

Good staff.

Fabulous clean beautiful and plentiful water.

I got my question answered straight away. I wanted another paper copy of my 2026 water bill. I am moving house and solicitor won't accept anything,but the current bill. Please thank 0ssie - I am sorry if I have misspelt your name. It was a pleasure talking to you today . I have mislaid my original paper bill.!!!

I contacted Customer service as requested for bill review and was extremely satisfied with the services. In fact I got a credit refund and downward review of my bill.

People ready to help and solve problems with a high level of professionalism, knowledge and support. Today's service has brought me maximum confidence in both your employees and your institution. Congratulations 5 stars

Watch out if you park at any of their reservoirs for a nice Sunday walk. After paying for parking I was surprised to get a threatening letter from their bully boys at minster Baywatch telling me I hadn’t paid for parking. Thinking this was just an error on their end I sent over a screen shot of the charge on my card from my online banking, clearly showing my payment for parking session with the name and location of the payment shown on a map. Thought this would be enough for them and they’d acknowledge their error. No I have now received second communication from them saying they have no record of this and the matter is now closed and I am forced to pay for this. How can this be the case? The error is clearly on their end!