I can’t thank Jamelia H enough for all the help and support she gave me throughout the process of getting my new property. She was so helpful, patient and reassuring, and guided me through each st... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Matt and Dean from the plumbing team where 5 star. Respectful of our home tidied up diid an excellent job despite the heat there work was above expectations and where really friendly other staff would... See more
Company replied
It was such a quick turnaround from firstly showing an interest in a flat to actually receiving the keys. The phone call from Ronnie to do my assessment was professional yet relaxed. Then going to se... See more
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Abid was polite and helpful throughout the call. He did not have a definate answer to my question but instead of giving me a vague and incomplete answer he went away and promptly got the information i... See more
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Company details
Written by the company
Yorkshire Housing is biggest housing association based solely in Yorkshire, we're Yorkshire through and through. We own and manage around 20,000 homes across the region. This includes older person’s accommodation and homes for low-cost rent (social and affordable homes).
Contact info
The Place, 2 Central Place , LS10 1FB, Leeds, United Kingdom
- 0345 366 4404
- customerservices@yorkshirehousing.co.uk
- www.yorkshirehousing.co.uk
4.5
Excellent
523 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Just wanted to thank Ellie Moxon
Just wanted to thank Ellie Moxon. She has been wonderful and very helpful. She explained everything to us thoroughly. Ellie has been a saviour for us. Thanks once again
6 March 2026
Unprompted review
Reply from Yorkshire Housing
Hi Roman, thank you for taking the time to share your positive experience with us. We're so glad Ellie was able to help! Shuang
Had a lovely lady she was very polite
Had a lovely lady she was very polite
4 March 2026
Unprompted review
Reply from Yorkshire Housing
Hi Alaina, thank you for the 5 star review. We're really glad you had a great experience with us! Shuang
I found Mia and staff helpful and…
I found Mia and staff helpful and patient guiding me through all the different paperwork and questions needed to forward my housing application with success I am looking forward to becoming a tenant
23 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Angie, thank you for your lovely feedback. We're so glad Mia and the team were able to help! Shuang
I’d like to say a big thank you to…
I’d like to say a big thank you to Joanne, the representative who helped me get my under-sink plumbing issues sorted. She was incredibly thorough, professional, and genuinely helpful throughout the whole process, making what could have been a stressful situation feel much more manageable.
I’d also like to give a huge thanks to the plumber from Bradford who came out to fix the problem. He truly went above and beyond to make sure everything was resolved properly in my home. His hard work and dedication did not go unnoticed.
Excellent service from start to finish — much appreciated!
13 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Caroline, thank you for taking the time to share your positive experience with us. We’re so glad Joanne and our plumber were able to get everything sorted for you! Shuang
Can’t even pay rent on the official…
Can’t even pay rent on the official website.keeps crashing. Can’t set up a direct debit without giving info to a questionable person. Yet I’m sure I’ll be the bad guy the one in the wrong.
27 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Pete, we'd really like to speak to you about your experience so we can look into the payment issue you've raised. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang
I spoke with a lovely lady called Ellie…
I spoke with a lovely lady called Ellie Moxon. She was so helpful in every way possible!
26 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi, thank you for your 5 star review. We're really glad Ellie was so helpful and made your experience so positive! Shuang
Reply from Yorkshire Housing
Hi Suzanne, thank you for your 5 star review. We're very pleased to hear you received great customer service from us! Shuang
I spoke with Ellie and she was so nice…
I spoke with Ellie and she was so nice and helpful, a credit to her team.
26 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Leah, thank you for your lovely feedback. We're so glad Ellie was able to help! Shuang
We have been really impressed with…
We have been really impressed with Yorkshire housing especially Vicky bennison she's has been exceptional in her roll
26 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Alan, thank you for your 5 star review. It's great to hear Vicky has been exceptional in supporting you! Shuang
Yorkshire housing
Yorkshire housing
Ellie Moxon you have been first class and amazing ,
Excellent communication and compassion .
I cannot thank you enough for your help and over all
Have made my experience first class …
26 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Sarah, thank you for taking the time to share your positive experience with us. We're so pleased Ellie was able to support you with such compassion and provided the help you needed! Shuang
Reply from Yorkshire Housing
Hi Rosey, thank you for your 5 start review. We're really pleased that you've had a such positive experience with us! Thanks, Shuang
Advertised as a charitable housing…
Advertised as a charitable housing association. However, the quality of emails are borderline rude and not very empathetic. I believe the organisation is misleading.
25 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi, we’d really like to speak with you about your experience so we can look into the issues you’ve raised around email communications. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang
Customer service is excellent big shout…
Customer service is excellent big shout to Abid Hussain. Who made my experience very pleasant he understood my frustration and made every efforts to help me with issues i was facing . Very knowledgeable person Courteous and polite
24 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Kam, thank you for your 5 star review. We're so pleased Abid was able to help! Shuang
They really made an effort to help me.
They really made an effort to help me.
Very professional service.
10/10
19 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Edward, thank you for your lovely review, we're really pleased that you had a such positive experience! Shuang
(Francis House Bradford)
(Francis House Bradford)
Lorraine Clarke the scheme manager is very helpful & nothing is too much trouble for her, always there when needed *****
16 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi, thank you very much for your 5 star review, it's great to hear Lorraine has been so supportive! Shuang
I'd give more stars if I could
I'd give more stars if I could. My Mum has lived in Wards Hill Court, Batley for over twenty years. Since Adele (Warden) and Grace (her boss) have been involved they have been nothing short of amazing. As I live 2.5 hours away it is so reassuring to have these ladies looking out for my Mum. Goes above and beyond great service!
10 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Mr Miller, we're so glad to hear how amazing Adele and Grace have been and that you and your mum feel so reassured and supported. Thank you so much for your 5 stars review, they'll be chuffed to read your kind words! Shuang
Big thanks to ZAK MORTUZA
Big thanks to ZAK MORTUZA I really appreciate the time and effort you put into helping me find the right guidance for my issue. You were patient, supportive, and genuinely helpful .honestly, very different from other call handlers I’ve had before , Your dedication truly made a difference. Thanks again for the great support today
9 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Al, thank you so much for your lovely review. It really makes our day to know that you felt properly supported by Zak and that your experience really stood out compared to previous ones. Zak and the team will be thrilled! Shuang
I am so happy and grateful to be given…
I am so happy and grateful to be given a home. I was dealt with by a lovely member of staff, Ellie Moxon. She was so great and understanding to my personal needs. She really listened to me and showed compassion and respect towards me and my needs.
She is a really wonderful person that shows compassion towards her clients needs. I am so thankful
It takes a really unique person to care for others and to think about their feelings and needs. For the first time in 9 months I felt listened to. People like Ellie don’t do it for gratitude or money, they just want to help people. Hang on tight to her and give her a raise or promotion. We need more people like Ellie in this world ❤️❤️
7 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Joanne, thank you so much for your lovely feedback. We're pleased to hear Ellie supported you with compassion and respect. It's important that our customers are listened to, and it's fantastic to know Ellie made that difference for you! Shuang
I would like to sincerely thank Mia for…
I would like to sincerely thank Mia for her amazing support and professionalism throughout the whole process. She was very kind, patient, and understanding, and always took the time to explain everything clearly. Her communication was excellent and she made us feel supported from start to finish.
I would also like to praise Yorkshire Housing as a company for their great service and care towards their tenants. The whole experience has been smooth, organised, and positive. It’s clear they truly care about helping people find a home and feel comfortable.
Thanks to Mia and the Yorkshire Housing team, we are very happy and excited to start this new chapter in our new home.
Thank you so much.
5 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Maher, thank you so much for taking the time to share your positive experience with us. We're really pleased to hear Mia supported you so well throughout the process and that you felt well looked after from start to finish! Shuang
Fantastic
Communication was fantastic and the service I received was outstanding. Fast and efficient. Thank you so much Ellie Moxon
4 February 2026
Unprompted review
Reply from Yorkshire Housing
Hi Paige, thank you for your lovely review. We're so glad Ellie was able to help! Shuang
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