Yopa Reviews 

25,072
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,767 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and local agents for being exceptionally helpful, friendly, and approachable, keeping everyone well-informed throughout the entire house selling and buying process. People deeply appreciate the prompt communication, highly efficient service, and professional support that consistently make property transactions feel much smoother, quicker, and less stressful. However, some customers also noted frustrating issues regarding poor communication, unresponsiveness, and a lack of proper support after the initial onboarding phase. A few reviewers additionally experienced unexpected hidden costs, administrative delays, and difficulties when dealing with recommended third-party services.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting efficient processes and strong communication.... See more

Customer service

Customers report extremely positive experiences with customer service, highlighting fantastic support and... See more

Response time

Clients share positive opinions on response_time, highlighting prompt communication and efficient updates... See more

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary widely. Many consumers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought and sold houses using Yopa and would definitely recommend them to anyone else. Our agent Dan was very friendly and efficient. He was available for questions and updates via WhatsApp, wh... See more

Company replied

Rated 5 out of 5 stars

I purchased my house through Jayne and I can’t praise her enough! She was extremely helpful and considerate for viewings, second and even third viewings to measure spaces. If I ever called with a prob... See more

Company replied

Rated 5 out of 5 stars

We sold our home with Yopa within 1 week. Tami Young been with us from the beginning, she’s seems very experienced, answering any question you may have, very quick in response, either by phone, email,... See more

Company replied

Rated 5 out of 5 stars

Dear Divya, Thank you for the update, and for the congratulations. I wanted to take this opportunity to thank both you and Alan Mann for all of your help throughout this process. Although the... See more

Company replied


Company details

  1. Real Estate Agency
  2. Real Estate Agents

About Yopa

Written by the company

Brilliant customer reviews and an award-winning service aren’t the only reasons to sell with Yopa. Here are some of the other ways we’ll help you have a smooth move:

  • The same full service as a high street agency, every step of the way.
  • Fair fixed fees from £999*.
  • Your own local estate agent, there in person throughout your sale.
  • Choose not to pay until your home is sold with No Sale, No Fee for extra peace of mind.
  • Contact us during evenings and weekends, not just inside office hours.
  • Get expert help with mortgages, conveyancing, moving in, and more.
  • Complete visibility of offers, viewings, feedback, and more in YopaHub, our simple online tool.

Book a free valuation

Read about our service

FAQs

Need a hand? Call us on 0333 305 0202 or visit yopa.co.uk and we’ll be happy to help.

*Prices vary in some London postcodes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,072)

1,718 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yopa were excellent from the initial…

Yopa were excellent from the initial valuation through to completion around 12 weeks later. We also used the solicitor they recommended, and the whole process was straightforward and hassle-free.

Their online portal made it easy to track progress, and everything ran smoothly from start to finish. Neil was extremely knowledgeable, helpful, and took the time to explain everything before we decided to sell Mum’s house. He was always easy to contact, although very little assistance was needed thanks to how well everything was managed.

I would highly recommend Yopa. Their service was excellent, and their fees were very competitive compared with other estate agents.

13 July 2026
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Reply from Yopa

Thank you for your amazing feedback, Stephen! We are delighted to hear that the process of selling your mum's house was straightforward and hassle-free, and that our online portal made tracking progress easy. We appreciate your recommendation. Nika 🏡

Rated 5 out of 5 stars

Quick Sale with Matt

We had an excellent experience with Matt Drewery throughout the sale of our home. Matt was professional, knowledgeable, and always available to answer any questions we had.

Matt was honest, approachable, and genuinely committed to achieving the best outcome for us.

We really appreciated his dedication, attention to detail, and willingness to go the extra mile. I wouldn't hesitate to recommend Matt Drewery to anyone looking to buy or sell a property. Thank you for all your hard work!

10 July 2026
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Reply from Yopa

Thank you for your fantastic feedback! We're so pleased to hear about your excellent experience and that Matt was committed to achieving the best outcome for you. We appreciate your kind words and recommendation. - Derrie 🏡

Rated 5 out of 5 stars

What a great experience Yopa and Lisa Collar were

We would highly recommend using Yopa for the sale of your home.

What made everything stress free and plain sailing throughout was the fantastic communication, support and knowledge of our agent Lisa Collar.

It soon became clear she would give 100% for her client and supported us totally every step of the way. Lisa showed a great enthusiasm, integrity and passion for her role in securing a great sale. As a result of her representation my sister also chose to use Yopa and Lisa Collar.

Thank you so much Lisa

12 July 2026
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Reply from Yopa

Thank you for your wonderful feedback! We're so pleased to hear that Lisa provided such fantastic communication, support, and knowledge throughout the selling process. We'll certainly pass on your thanks. - Derrie 🏡

Rated 5 out of 5 stars

I honestly can't recommend Yopa highly…

I honestly can't recommend Yopa highly enough.
From my very first conversation with Phil Williams through to completion with Divya Featherstone as our Sales Progression Partner, the service was exceptional from start to finish.
Selling my elderly mum's flat while acting on her behalf from the UK, with Mum living in Sydney, was never going to be straightforward. We faced numerous setbacks, including delays, a collapsed sale due to suspected RAAC, and at times a complete breakdown in communication and trust with the conveyancing solicitors. Throughout it all, Phil and especially Divya were outstanding.
Divya went above and beyond in every sense. She was always professional, honest, proactive and incredibly supportive. Nothing was ever too much trouble, and when the solicitors became difficult to deal with, she stepped in wherever she could, kept me informed, and helped navigate an incredibly stressful situation. I genuinely don't know how I would have got through the process without her support.
As someone who is neurodivergent, clear communication and trust are incredibly important to me. Divya understood this instinctively and always explained everything patiently and clearly, making what could have been an overwhelming experience feel manageable.
Phil and Divya are a real credit to Yopa. Their professionalism, compassion and dedication turned an incredibly stressful sale into one that felt supported every step of the way.
Thank you both for everything. I wouldn't hesitate to recommend Yopa to anyone buying or selling a home.

10 July 2026
Unprompted review
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Reply from Yopa

We're so pleased to hear that Phil and Divya were able to support you throughout what was clearly a challenging sale. Providing clear communication, proactive support and a smooth experience is exactly what we strive for, so it's wonderful to know they made such a positive difference. We'll be sure to pass on your kind words. Thanks again for choosing Yopa! - Derrie 🏡

Rated 5 out of 5 stars

Excellent service from initial contact…

Excellent service from initial contact through to the completion of the sale of our property.
It was a pleasure dealing with David Jones. Very knowledgeable of the local area ,professional , friendly, and very helpful throughout the whole
process. Was always available and responsive in answering any queries we had. He also put us in touch with a local firm who undertake house clearance work which was of great assistance.
Our sale was concluded within 3 months.
Would highly recommend both Yopa and David.

3 July 2026
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Reply from Yopa

We are so pleased to hear about your excellent experience, Alan! We really appreciate you highlighting the knowledge, professionalism, and helpfulness you received throughout the process and I'll be sure to pass this onto David. - Derrie 🏡

Rated 5 out of 5 stars

Thank you Millie Gavan from YOPA

Thank you Millie Gavan so much for your outstanding work in selling our property! From our initial valuation to the final completion, your market knowledge, communication, and professionalism made the entire process completely stress-free. We couldn't be happier with the outcome and truly appreciate your dedication.

11 June 2026
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Reply from Yopa

We're so pleased to hear about your positive experience with us! It's wonderful that the process was stress-free. We'll certainly pass on your compliments to our team. - Derrie 🏡

Rated 5 out of 5 stars

10/10 service

We had a brilliant experience with David. He was able to answer all of our questions and advised us well as first time buyers. I would highly recommend him to anyone looking to buy or sell a property.

11 July 2026
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Reply from Yopa

Thank you for your wonderful review! We're delighted to hear that our agent provided such excellent advice and answered all your questions as first-time buyers. We'll be sure to pass on your kind words. - Derrie 🏡

Rated 5 out of 5 stars

Outstanding service start to finish!

YOPA is a brilliant, especially Mark who is outstanding at his career. Takes great pride in his work and gives 110% in every aspect of his work.

He is very professional and well balanced with a down to Earth approach, no question was too small or too much trouble to answer. Great communicator, very reliable, honest and a trustworthy businessman.

Mark explained things in ways we understood and didn't try to baffle us with the industry lingo or pull the wool over our eyes like some companies/people do.

He explained in detail all the stages of each part of the process entailed, who did what and kept us up to date etc. Was very transparent about costs, fees and timelines.

At our first meeting, he focused on our property, asked what our expectations were, our timelines for wanting to market, sell, and buy etc, advised us on what we should look for in a buyer, how to present our property for marketing photos & viewings.

Our family moved from Cowdenbeath to the Highlands and we will be recommending Mark and Yopa to friends and family with no hesitations!!

9 July 2026
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Reply from Yopa

We are absolutely thrilled to hear about your fantastic experience with Mark! We truly appreciate your high recommendation and will be sure to notify Mark of your kinds words. - Derrie 🏡

Rated 1 out of 5 stars

Estate agent was a no show to a viewing…

Estate agent was a no show to a viewing that we drove 2 hours for.

11 July 2026
Unprompted review
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Reply from Yopa

Thank you for taking the time to leave us your feedback, Joanna! We are sorry to hear no one turned up to your viewing. We would love the opportunity to investigate this further, I have direct messaged you via Trustpilot to gain the relevant information needed - Lowri 🏡

Rated 5 out of 5 stars

I recently viewed a property with…

I recently viewed a property with Yaryna Kubinska, and I was genuinely impressed by the level of service she provided. She was incredibly knowledgeable, informative, and took the time to answer all of my questions without ever making me feel rushed.
What really stood out was that she went well beyond what I'd normally expect from an estate agent. After the viewing, she took me around the local area to show me the nearest bus stop, the nearby park, and explained what the neighbourhood had to offer. In all my years of viewing properties, no estate agent has ever taken the time to do that before.
Although I won't be making an offer on this particular property because I wasn't completely convinced by the location, my experience with Yaryna was exceptional. She genuinely cares about helping buyers make the right decision rather than simply trying to make a sale.
It was such a breath of fresh air to meet someone so professional, thoughtful, and dedicated. I wouldn't hesitate to recommend Yaryna to anyone looking to buy or sell a home.

7 July 2026
Unprompted review
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Reply from Yopa

Thank you for taking the time to leave us your awesome review, Lesya! We are happy to hear our local yopa agent provided a knowledgeable and informative service. We will certainly pass your kind words onto Yaryna - Lowri 🏡

Rated 5 out of 5 stars

Tracy is wonderful

Tracy is wonderful. A truly personalised service. Always available, kind and understanding. She kept me in the loop and took me step by step through the process and made it painless.
I would recommend her highly. Thank you Tracy .

10 July 2026
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Reply from Yopa

Thank you for your kind feedback, Anne! It lovely to hear Tracy provided a wonderful, kind and understanding service throughout your time with Yopa. We will certainly pass this on - Lowri 🏡

Rated 5 out of 5 stars

David O'Connor Excellent Job

I had an excellent experience when I passed my property to Yopa to sell.David O'Connor made the whole process stress free and worked tirelessly arranging viewing and collecting feedback .The photographs and drone footage he made together with wording for our advert was second to none. David communicated at least once daily with developments and reassured me when I phoned him for advice . Friendly, helpful, professional, photography skills excellent , communication to potential buyers and myself excellent...Made the whole process seamless and dare I say enjoyable thanks to his up beat attitude... 💯 Percent to David and thankyou again

10 July 2026
Unprompted review
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Reply from Yopa

Thank you for your amazing feedback, Karen! We are happy to hear David provided an excellent, stress free service and communicated throughout. We will certainly pass your awesome words on - Lowri 🏡

Rated 5 out of 5 stars

Professional service

Professional service for the whole journey from valuation, producing a professional property advertisement, giving advise on how we could improve the marketability of our property, managing and attending viewings, negotiating with our buyers and keeping us fully informed throughout the process. I thoroughly recommend Yaryna Kubinska, our Yopa estate agent to anyone selling a property in the west London area.

10 July 2026
Unprompted review
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Reply from Yopa

Thank you for your awesome review, David! We are please to hear Yaryna provided a professional service and provided great communication throughout. We will certainly pass your lovely words on - Lowri 🏡

Rated 1 out of 5 stars

Too much pain to book a viewing

The amount of hoops I have to jump thru to view a property with these people is maddening, its a real turn off. We will actively now AVOID viewing YOPA listed properties.

10 July 2026
Unprompted review
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Reply from Yopa

Thanks for your review, Lindon. We're sorry to hear that you've experienced difficulties arranging a viewing appointment with us. We'd love a chance to pass on your feedback and to look into what caused the delay, so that we can do so I will message you via Trustpilot to gain the information we need - Becca 🏡

Rated 5 out of 5 stars

Lovely lady named Ali Reynolds come out…

Lovely lady named Ali Reynolds come out and helped do my valuation on my house would recommend them with the sale of ur house the friendly staff made it so easy to sort it all out xx

7 July 2026
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Reply from Yopa

Thank you for your kind feedback, Emma! We are pleased to hear our local Yopa agent was able to provide a friendly service to make the process easier for you. We will certainly pass this onto Ali - Lowri 🏡

Rated 5 out of 5 stars

Liza and the team were brilliant

Liza and the team were brilliant. They were easy to contact and helped the process run smoothly. Any queries I had they were prompt in responding to. They managed everything and took away so much of the stress for me. They got a great price for me, and quickly, with an offer accepted within 2 weeks. 3 months later and we've completed. Thank you!

10 July 2026
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Reply from Yopa

Thank you for your lovely feedback, K Baker! We are happy to hear Liza and the team were brilliant and we able to provide a smooth service for you. We will certainly pass your kind words on - Lowri 🏡

Rated 5 out of 5 stars

Nicola went above and beyond.

Nicola went above and beyond.

10 July 2026
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Reply from Yopa

Thank you for your positive review, Elliot! We are pleased to hear the team went above and beyond. We will pass this onto Nicola - Lowri 🏡

Rated 5 out of 5 stars

Richard is a wonderful estate agent

Richard is very professional, helpful, knowledgable and very friendly. Communication is brilliant, very efficient. Not pushy just very easy to talk to and always available. Sat down and gave options which were all very favourable priced. Also fixed fee so no hidden extra costs. Dont pay until property is sold. So dont just take the money and dont bother. He really cares and passionate about his work. Highly recommend Yopa

10 July 2026
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Reply from Yopa

We're so pleased to hear about your positive experience with us! It's wonderful to know that Richards's professionalism, helpfulness, and clear communication made such a difference. We'll certainly pass on your compliments - Becca 🏡

Rated 5 out of 5 stars

Courtesy

Courtesy, quick and not messy. Non-ambiguous language, thorough explanation.
I would recommend them to anyone that needs their service. More grease to their efforts.

10 July 2026
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Reply from Yopa

We are so happy to hear that you had such a positive experience with us, Elizabeth! We pride ourselves on clear communication and thorough explanations, so your feedback is truly appreciated. We'll pass on your praise to the team - Becca 🏡

Rated 5 out of 5 stars

Exceptional service and fantastic customer care

Exceptional service from start to finish from Yopa. Ali in particular regularly kept us updated on the progress of our sale and was always at hand to answer any questions posed. Could not rate the service received highly enough and would definitely recommend to anyone who would like an efficient and effective service. The sale went through smoothly and on time thanks to the efforts of Ali and the Yopa team. Many thanks and have already instructed on another property to sell!

9 July 2026
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Reply from Yopa

Thanks for your lovely review, Kamran. We're so pleased to hear about your exceptional experience from start to finish. It's wonderful that our agent Ali kept you updated and answered all your questions, ensuring a smooth and timely sale. We'll certainly pass on your praise to all involved - Becca 🏡

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