Yelp Reviews 

WOW, same as what others are saying on the other Trustpilot reviews about Yelp. You can't even give Yelp a review on Google for some reason. We had just started with them. Gotten a customer from our page, did the work, the customer was highly satisfied and wrote a great review. One day later they took it down! Totally unacceptable as we live in a society where people deserve to know how you are as a business and we are very thankful when our customers take the time to share their experience so others can see. I have the text conversations with Yelp asking about how they removed the review. They blame it on the software that governs their review system process and they refuse to reinstate the valid, true, real customer review! Its crazy because its bad for their business and ours too, makes no sense, DO NOT recommend using YELP. There is nowhere to post it here but I have a picture I took of the review because we were excited as it was our first since paying for Yelp's service, so I have that too if you need to see it.

Really annoying. I left a review for a company (it was negative) and Yelp kept contacting me about whether I wanted to leave it up. Obviously the business had complained, but surely it's up to Yelp to decide whether to leave the review or not rather than pestering people incessantly about it. They then took it down because I stopped responding after four or five emails.

Our experience with Deck and Drive (D&D construction) has been extremely disappointing. From the start, the work was full of mistakes, poor workmanship, and almost no communication. Pavers were installed in the wrong direction and wrong colors, the walkway was placed incorrectly, cement was left exposed, no underlayment was installed under the sand (so now we have weeds growing up through our pavers), and then they even installed pavers over an active sprinkler head. They repeatedly missed appointments, sent crews during all-day rain (so no work could be done on those days), and ignored our requests for basic protection around our home.

Before D&D even started our project, they told our finance company it was "substantially complete," and they tried to collect full payment. Then later, despite the project being nowhere near complete, D&D again told our finance company it was "substantially complete" and tried to collect full payment.

Due to the lack of progress, the quality concerns, and D&D's refusal to provide a corrective plan in writing, we no longer felt comfortable allowing them to continue. In response, D&D placed a lien on our home and threatened foreclosure. To protect ourselves, we felt forced into having to hire an attorney to try to rectify all the issues. We have now been in this lawsuit for well over a year, with pallets and sand still blocking our driveway, and our front entrance is still not fully usable.

Based on our experience, we can not recommend Deck and Drive (D&D Construction). This review doesn't even represent all of the issues we have with D&D in regard to our project. There are so many issues, we can't even write them all in this review.

Instead of addressing legitimate concerns and correcting their mistakes, they chose to pressure, misrepresent progress, and ultimately sue and threaten to foreclose on their customers. We are not the only customers to be involved in a lawsuit against D&D. We are #5.

Headline: Deceptive Billing Practices and Impossible Customer Service
Rating: 1/5 Stars
I am beyond frustrated with Yelp’s predatory billing practices. I signed up for a free trial with the clear understanding of the cancellation period, yet Yelp charged my credit card over $200 days before the trial was actually set to expire.
When I reached out to dispute this, they flat-out refused to issue a refund. To make matters worse, despite being assured that my account would be downgraded to a "free" status, I discovered additional unauthorized fees on my latest credit card statement. This is nothing short of fraudulent charges being pushed through without consent.
Trying to resolve this is a nightmare. I’ve attempted to remove my credit card information from my account, but the system makes it impossible to do so manually. When you try to call for help, expect to sit on hold for over an hour. I have yet to actually reach a human representative.
I’ve since looked at the Better Business Bureau (BBB) and realized I’m not alone; this seems to be a standard, deceptive practice for them. Furthermore, on the rare occasion you do get through to someone, you're met with an over-sensitive staff that is more interested in making excuses than fixing their billing errors.
Save yourself the headache and the money—stay far away from their "free" trials. It is a trap designed to drain your account with no way to opt-out.

My business closed almost 8 years ago, yet they are allowing malicious fake reviews from fake users to be posted. Attempting to remove my listing is like banging my head against the wall. Please do not trust them with your business listing.

Yelp only posts negative reviews and hides the positive ones. They don't give the person who is reviewed the chance to respond and it hurts businesses. They pop up a year later. They asked us to pay to do business with them once and we refused. I would never do business with a sketchy company that only post negative reviews almost to bully people into using them. Not honest at all!!!

No true customer service. Horrible company that try to rip people off. House had trash all over back yard and in drive way and NEVER responded to pictures or list of problems since January

In the four pages of small print I had to sign was the wording, "If you fail to make any scheduled payment on time... the 'Same as Cash' Option ends. Interest will then be assessed... from the actual completion date and the 'Same as Cash' Period will not be interest free." (Although that never hit my radar as a potential problem until it was too late.)

And although that seems mostly reasonable, what it means in effect is that if someone is late by just a day or two on one payment for any reason, that that the entire Free interest provision in the contract is void.

In the spirit of agreement, I don't believe the $1200 they made me pay in interest (for just six months) was justified. I talked to the rep when the problem occurred, and they didn't sound like there was any problem. They simply put the payment through again and it cleared. Also, I ended up paying the entire amount due well within the one-year deadline! (I think I paid it off in just six or seven months.)

So, even if Bath Fitters (and their sheisty credit company) is technically within their rights making me pay all that interest, it sure doesn't seem justified to me.

BTW: Another misleading (Fraudulent?) claim they make is that the work will be done in "Just one day!" When I asked the contractor why it was taking two full days, he said that it almost always does!

Yelp is fraudulent.

They disallow honesty in their reviews and remove them when they are uncomfortable. Instead of allowing the public to know when someone is a dangerous person to go see. This is disgusting and means they support violence against women.

We should all be aware that the reviews on yelp are incomplete and can’t be trusted. Useless site.

I am deeply concerned about the inconsistency in moderation decisions of the YELP website …A positive review I left for my doctor was removed without sufficient explanation. At the same time, another review containing explicit profanity, offensive language, and personal insults remains publicly visible.
This type of content clearly violates basic standards of respectful communication and undermines the credibility of their platform. Allowing such reviews to remain while removing legitimate, respectful feedback raises serious concerns about fairness and transparency in their review policies.
BAD company!!!

This company, TrueServe Electric in Midlothian TX is about as honest and competent a business I know of. They have now served me 3 times on different electric matters and for all 3, have done a first class job. Fair prices. Prompt service. What more could anyone ask for?

I entered a specific specialty & distance. I got many matches that did NOT match what I was looking looking for. USELESS

Yelp sends 5 to 10 tree companies one lead and they make all 10 companies fight over one job. Customers will not reply after instantly replying to their messages. I'd advise you Stick with Google Yelp doesn't even deserve 1 star

I’m a customer of Yalp for more than 10 years. This company is very bad.
Do not waste your money with them.

Yelp cannot be trusted
They misrepresent there services
Perpetrate fraud
Unauthorized charges that they won’t return.
The girl that set me up with service said she would call a week before to cancel or continue.
I ended up emailing her first and tell her to cancel it yelp sucks they do nothing for you at all
If your a business don’t do it you’ll regret it like me.
Then charge your card twice when I was on a 30 day trial. And called a week before it ended. They are dishonest so please don’t say I didn’t warn you. I wish someone warned me prior.

This is truly the worst experience that I've had with a business- they HUNG UP the phone on me deliberately when I asked them to remove my credit card from their account (there's no option to do this on my end), after I spend over 12 hours on hold trying to get through to them over 3 days.

yelp has an issue with genuine customers leaving review I just realized they've had several of my real customers in a not recommended folder.

We went to the Checkers restraint in east 13th, Wichita. Both times we left with upset feelings. The fist time we were told there would be a 5 minute or more wait to be seated. There was hardly any customers we could see already there. We left, no reason we couldn't be seated that we could see. This second time, that really peed us off, was the same thing, hardly any customers there, and were told it would be at least a 5 minute wait before being seated. So, since we were there with friends, we did sit down and waited. During this time, no one came in or left but there were 3 people standing at the entry stand, just talking and not paying any attention to any customers. Then, after waiting for awhile, we were taken to a booth that we had requested a table since we are both old and unable to sit at the low down booth benches that they have there. I had a previous experience with a very similar bench seat and I couldn't get up from it without making a real fool of myself trying to get up. It took 3 people to help me get up at that time. Anyway, we asked repeatedly for a table instead of the booth and even though there were obviously empty tables very close to where we were standing, we were not offered any. We left at that point, taking 4 customers to a different restaurant

Called Mr. & Mrs. Fix It for help finishing a deck project left by another company. Mr. & Mrs. Fix It came to my rescue! They fixed the problem. Highly recommend them. Easy to work with, they understand what needs done and are fun to work with. 💯

Terrible company. They use manipulative sales tactics. If you put your business on Yelp, I'm genuinely sorry for you.