Shiraz working for Yell.com is an extremely nice guy.He assisted me on many issues regarding my website updating. May Allah the Almighty bless him with His great generous favours & prosperity. Wel... See more
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It is easy to be amazing when the going is easy. We presented the guys at Yell everything that was not easy including a bunch of us that are a little bit less than well educated on all things digital... See more
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So far our experience has been excellent, friendly and with good communication. The associate that we have been dealing with (Shah) and the team behind him have taken time to understand our needs as n... See more
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So far, my first experience with "yell.com" has been great from a digital marketing point of view. I can already see the potential for growth, and the platform feels like a strong place to build visib... See more
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Company details
About Yell
Written by the company
Yell, a champion of local business since 1966, empowers consumers and businesses to effortlessly connect. Every month, we help millions of consumers find the local services they need, while businesses across the UK benefit from our powerful digital marketing solutions to be found, trusted, and chosen online. We want to transform everyday business to improve everyday life.
Digital marketing solutions provider
As the UK’s number one for managed digital advertising for local businesses*, and 50+ years of experience, we know how to help your business grow.
Over the years, hundreds of thousands of businesses have trusted Yell’s marketing services. In fact, some of our clients have been with us for over 30 years!
We build and manage digital marketing solutions that help your business to get the leads you actually want. As a partner of Meta and Microsoft, as well as one of the UK’s top Google partners**, we know how to level up your marketing and drive your business’s success.
From your business profiles, reviews, social media, websites, and advertising campaigns across search engines and social media, we do it all as part of an all-in-one managed digital marketing solution.
We offer 3 powerful digital marketing solutions that will be tailored to your business, industry, ideal customers, and goals:
Activate
Activate is great for businesses who want to be found online, apply for customer jobs & build credibility.
Amplify
Amplify is ideal for businesses who want a strong online presence and a professional, conversion-focused website (trust us – we’ve built over 140,000!).
Accelerate
Accelerate is perfect businesses who want to reach ready-to-buy customers across multiple platforms and drive leads.
Features you get as part of our digital marketing solutions:
- A strong online presence across up to 58 platforms
- Ads across Yell.com & the Yell app to drive ready-to-buy enquiries
- Instant access to local customer leads with Yell Ads & Jobs
- Request & manage Yell reviews
- Post across social media platforms in a tap
- Easily manage reviews across platforms (Amplify & Accelerate only)
- A conversion-focused website (Amplify & Accelerate only)
- Expertly managed search, social & display ads (Accelerate exclusive)
- Help & support just a call or message away
- Advice & guidance to help get the most out of your solution
- Manage your solution & view performance via the app
- Updates to your profiles, website & ads whenever needed (Amplify & Accelerate only)
- Regular performance reviews & optimisations (Amplify & Accelerate only)
- Advanced call tracking & analytics (Accelerate exclusive)
- A dedicated account manager (Accelerate exclusive)
Let us take care of your marketing so you can focus on what you do best – running your business.
Want to grow your business? Let's get started today. Call us on 0800 777 445 or visit our website.
*We’re number 1 among direct competitors (those that target local businesses regardless of the customer’s industry)
**Google, 2024
Written by the company
Contact info
United Kingdom
- 0800 777 445
- www.yell.com
4.1
Great
16K reviews
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Martin helped me a lot to cancel all…
Martin helped me a lot to cancel all adverts due to retirement. Helped me cancel also google as my business is closing on 30/06/2026. He was friendly and excelent communication and Knowledgeable. Thank you
19 May 2026
Unprompted review
Reply from Yell
Hello Mrs Buraik,
Thank you for your kind feedback. We’re so pleased to hear that Martin was able to support you with arranging the cancellation of your adverts and Google services during your retirement transition. It’s great to know his friendly approach, communication, and knowledge made the process easier for you.
We’ll be sure to pass your comments on to Martin. Wishing you all the very best for your retirement and the future ahead.
Kind regards Penny
excellent service
18 May 2026
Unprompted review
Reply from Yell
Hello Joel,
Thank you for your review.
We’re delighted to hear you received excellent service and really appreciate you taking the time to share your feedback.
Many thanks Mark
Spent nearly £5K with Yell before…
Spent nearly £5K with Yell before realising what a waste it was. Have now joined The Yell Action Group to get my money back and some compensation for all the business lost compared to other forms of advertising. Flint Bishop has amazingly now agreed to act as debt-collectors for Yell in respect of former Yell customers who are claiming refunds for mis-selling ! There is a class-action pending against Yell and yet Flint Bishop are pressing ahead as if it were not and clearly want to share the humiliation when Yell are discredited in court. Everyone needs to join The Yell Action Group now !
19 May 2026
Unprompted review
Reply from Yell
Hello Graham,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel dissatisfied with your experience. We take all customer concerns seriously, including those relating to advertising performance and account management.
Our team is currently reviewing the points you’ve raised so that we can better understand the circumstances and provide an appropriate response. A member of the team will be in touch with you shortly to discuss this further directly.
Kind regards Zoe
Nadia was lovely and friendly…..
Nadia was lovely and friendly, and sorted out my issues professionally. It was a pleasure dealing with her.
18 May 2026
Reply from Yell
Hello Belinda,
Thank you so much for your kind words. We're delighted to hear that Nadia was able to resolve your issues professionally and make the experience such a pleasant one.
We’ll be sure to pass on your feedback to her, she’ll really appreciate it.
Many thanks Chris
Reply from Yell
Hello Karl,
Thank you for your great review. We’re really pleased to hear you found our team helpful and polite.
Many thanks Priya
Leanne from the Customer Care Team was…
Leanne from the Customer Care Team was great today, thanks for your help!
18 May 2026
Unprompted review
Reply from Yell
Hello Alexander,
Thank you for your lovely feedback. We’re so pleased to hear Leanne from our Customer Care Team was able to help and provide a great experience today.
We’ll make sure your kind comments are passed on to her. Thanks again for taking the time to share your experience with us.
Kind regards Lee
Always an easy process with Yell
Always an easy process with Yell, and always someone to speak to not a robot or A.I.
14 May 2026
Reply from Yell
Hello Richard,
Thanks for taking the time to leave your feedback. We’re really pleased to hear you find the process easy and that you value being able to speak to a real person when you need support.
We’ll continue to make sure that personal, human service remains at the heart of what we do.
Many thanks Mark
Very professional and detailed in…
Very professional and detailed in responding to my website queries and updates.
14 May 2026
Reply from Yell
Hello,
Thank you for your feedback. We’re really pleased to hear you found the support professional and detailed when handling your website queries and updates. We appreciate you taking the time to share this.
Kind regards Marie
poor customer service
poor customer service, password reset does not work and we never received an email with reset link. chatbot and people on the chat are useless.
15 May 2026
Unprompted review
Reply from Yell
Hello Bobby,
We’re sorry to hear about your experience and the frustration caused with the password reset and support. This isn’t the level of service we aim to provide.
Please contact our support team with your Yell account number via one of the contact methods in the following link https://yell.com/contactus/ so we can look into what went wrong and help you regain access as quickly as possible.
Many thanks Priya
Abbie was absolutely AMAZINGINGLY…
Abbie was absolutely AMAZINGINGLY HELPFUL
10 OUT OF 5 STARS
15 May 2026
Unprompted review
Reply from Yell
Hello Paul,
Thank you so much for your amazing feedback.
We’re thrilled to hear Abbie was able to help and that you had such a positive experience.
Many thanks Mark
Reply from Yell
Hello Martin,
Thank you for your feedback. We’re really pleased to hear you found the service helpful and friendly, we appreciate your support.
Kind regards Marie
Great servive - Free Account
Jason was great and h was only helping a free account. Brillaint service.
15 May 2026
Unprompted review
Reply from Yell
Hello Gary,
Thank you for your kind feedback. We’re really pleased to hear Jason provided great service and was so helpful.
Kind regards Zoe
explained things in a way i can…
explained things in a way i can unferstand
15 May 2026
Unprompted review
Reply from Yell
Hello Kevin,
Thank you for your feedback. We’re really pleased to hear everything was explained clearly and in a way that was easy to understand. We appreciate your support.
Kind regards Greg
I was having to review my advertising…
I was having to review my advertising due to changing circumstances and contacted Yell. Andrea was brilliant, she listened attentively to what I had to say and together we were able to re-work another package to suit these changes. She was extremely helpful, friendly and very efficient during this process and recommend highly, thank you so much.
14 May 2026
Reply from Yell
Hello Mr Mcphee,
Thank you for your wonderful feedback. We’re delighted to hear Andrea was able to support you through the changes and help find a package better suited to your needs. We’ll be sure to pass on your kind comments to her, she’ll really appreciate them. Thanks again for your recommendation and continued support.
Kind regards Paul
Doesn't work waste of money
Doesn't work, £300 per month 0 return very very disappointing.
20 April 2026
Reply from Yell
Hello David,
We’re sorry to hear you’ve been disappointed with your experience and understand your frustration.
Please contact our support team via this link https://yell.com/contactus/ with your Yell account number so we can review your account and discuss this further with you.
Kind regards Abbie
Very precise and professional
14 May 2026
Reply from Yell
Hello Patrick,
Thank you for your feedback.
We’re delighted to hear you found the service precise and professional. We really appreciate your support.
Many thanks Paul
Yell is the worst company I have ever…
Yell is the worst company I have ever dealt with they just want your money it's got a bit better know but honstly for the last year or so they have totally untrue and not good at all
14 May 2026
Reply from Yell
Hello Ash,
Thank you for your feedback. We’re sorry to hear you’ve felt disappointed with your experience, although we appreciate you mentioning things have improved recently.
We’d really like the opportunity to discuss your concerns further and review your experience with you directly. Please contact our team so we can look into this for you with your Yell account number via this link https://yell.com/contactus/
Kind regards Lee
Very disappointing experience with…
Very disappointing experience with Yell.
We paid approximately £2,376 over a 12-month period for advertising services and unfortunately saw no measurable return whatsoever. Throughout the agreement I raised concerns regarding performance and also attempted to cancel the service on multiple occasions.
The most frustrating part was the conflicting information provided by their representatives. I followed the cancellation guidance given to me by a member of their team in good faith, only to later be told different terms applied and that further payments were still due.
To be fair, Kerry from the customer care team did try to assist towards the end and was professional in her responses. However, by that stage the issue had already escalated due to the incorrect guidance provided earlier in the process, which could have been avoided had we been directed properly from the outset.
Despite the account being formally disputed in writing, I then received threats of referral to debt collection.
I appreciate that advertising results can never be guaranteed, however clear communication and fair handling of customer concerns should be expected as a minimum.
Based on my experience, I would strongly advise other businesses to fully understand the cancellation terms in writing before proceeding.
14 May 2026
Unprompted review
Reply from Yell
Hello Toby,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the concerns you’ve raised regarding communication, cancellation guidance, and the handling of your account.
We take matters like this seriously and would welcome the opportunity to look into this further for you. Please contact us directly with your account details so we can review the situation in full and discuss this with you privately. https://yell.com/contactus/
We appreciate your comments regarding Kerry’s professionalism and will ensure your feedback is passed on appropriately.
Many thanks Mark
Annie is an absolute asset to my…
Annie is an absolute asset to my business. Wouldn't be without.
-Dr. Archie Maclellan
14 May 2026
Unprompted review
Reply from Yell
Hello Archie,
Thank you so much for your lovely feedback.
We’re thrilled to hear Annie has made such a positive impact on your business. We’ll be sure to share your kind words with her.
Kind regards Chris
Gd bunch of poeple
14 May 2026
Reply from Yell
Hello Mr Smith,
Thanks for your feedback. We really appreciate it and are glad to hear you had a positive experience with the team.
Kind regards Lee
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