Be mindful of the shoe sizing. Had to return boots that felt like they were 2 sizes too small (made sure to double check that it was indeed my size according to their size chart). Looking through revi... See more
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Ordered two pairs of shoes, same ones but different colour. Unfortunately the sizing is very off so had to return them both. Returned both pairs in one parcel the same way that I have received them. T... See more
Company replied
I received my shoes which I like very much but they were faulty, I emailed their customer service and they replied very promptly. They arranged my return free of charge and within 3 days of sending my... See more
Company replied
I was very impressed by the result I received from Customer Service. I ordered a pair of sandals & it wasn’t until I realised that Ive hadn’t changed my address & they were going to be delivered to m... See more
Company replied
Company details
Written by the company
XY LONDON is an online shoe shop providing stylish women's low, mid and high heels, sandals, flatforms and on trend footwear. We offer everything from summer strappy sandals and holiday espadrilles to bridal wedding high court heels, pumps and office s...
Contact info
Unit 42 Bates Industrial Estate, Church Road, Harold Wood , RM3 0HX, Romford, United Kingdom
- sales@xylondon.com
- www.xylondon.com
3.2
Average
546 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You advertise size 41 as an 8 when it…
You advertise size 41 as an 8 when it is a 7.5. Then charge £3.99 to return a shoe that I bought on good faith. I won't buy from you again.
2 September 2022
Reply from XY LONDON
So sorry for your inconvenience caused, we are really sorry that you are not satisfied with your purchase.
Our shoes are true size; however, we cannot guarantee a perfect fit as size is an individual, subjective matter.
Please note that if these don’t fit you can return them back to us for a refund, you can check the return policy here: https://www.xylondon.com/returns-exchanges
Blocked by Sucuri Website Firewall !!!
I was browsing this site while looking for some green boots, and suddenly I am taken to another webpage and told I am being denied access by their Sucuri Website Firewall.
Block ID: TMP021
Block Reason: Your IP Address was temporarily blocked by our IDS
Server ID: 19020
Please feel free to address this issue with your firewall!
16 August 2022
Unprompted review
Reply from XY LONDON
Hi Allison,
So sorry to hear this and the inconvenience caused, could you please email our customer service team cs@xylondon.com and we will look into this for you.
Again, sorry for any inconveniences!
Rachel xx
Shoes good value for money
Shoes good value for money . But found not true to size . I’m a size 5 but far too big. So had to reorder a size 4 .Delivery service excellent but now I’ve to send a pair back & getting charged £3.99 to do so !
5 August 2022
Reply from XY LONDON
Hi Nicola,
Thank you so much for your amazing review and for sharing your experience with us, please let us know how we can gain a 5 stars!
Welcome to the #xylondonsquad !
Rachel xxx
Nice pair of shoes unfortunately it…
Nice pair of shoes unfortunately it aint true to its size, I've ordered size 8 but it won't even fit my mum who's size 6. Shame
5 August 2022
Reply from XY LONDON
So sorry for your inconvenience caused, we are really sorry that you are not satisfied with your purchase.
Our shoes are true size; however, we cannot guarantee a perfect fit as size is an individual, subjective matter.
Please note that if these don’t fit you can return them back to us for a refund, you can check the return policy here: https://www.xylondon.com/returns-exchanges
Quick prompt service
Quick prompt service. Size comes up big so will need an insole. Would be good if they offer half sizes. But exactly as advertised. Great colour and will look great with a black outfit.
2 August 2022
Reply from XY LONDON
Hi,
Thank you so much for your amazing 4* review and for sharing your experience with us, much appreciated. We will pass your feedback onto the right department as we are constantly looking to improve our service and products.
Welcome to the #xylondonsquad !
Rachel xxx
Very Impressed with the speed of…
Very Impressed with the speed of delivery. The boots I ordered are fab too!
31 July 2022
Reply from XY LONDON
Hi Lorna,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Didn’t even receive my order due to…
Didn’t even receive my order due to quality issues
Difficult to rate
31 July 2022
Reply from XY LONDON
Hi,
I am really sorry to hear this has happened, we would like to offer you 10% off your next order to make up for any inconveniences caused.
Kindest Regards
Very fast delivery next day beautiful…
Very fast delivery next day beautiful shoes 👠 great Communication
Highly recommended
31 July 2022
Reply from XY LONDON
Hi Tina,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Beautiful and great quality
Shoes arrived in protective bags in lovely boxes and are stunning also ordered with matching bag. Very impressed....already recommended to friends
31 July 2022
Reply from XY LONDON
Hi Kay,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Reply from XY LONDON
Hi Louise,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Disappointing experience
Ordered 2 pairs of the same shoes in different sizes (one in my normal size and one in the size above). Both arrived really quickly, can’t fault the delivery times. Unfortunately both were too small. Returned them and ordered the next size up (bearing in mind, this is now 2 sizes above my normal size) they’ve arrived today and they’re still too small. Shoes looked nice but just be wary of the sizing, they do seem made quite small. Need to return this pair now as well (which has now cost me £11 in return charges) Won’t be buying any more.
17 July 2022
Unprompted review
Reply from XY LONDON
Hi,
So sorry for your inconvenience caused, we are really sorry that you are not satisfied with your purchase.
Our shoes are true size; however, we cannot guarantee a perfect fit as size is an individual, subjective matter.
Kindest Regards,
Rachel
Love my new shoes currently
Love my new shoes currently. Need another size but not getting a response so hopefully I will get one
7 July 2022
Unprompted review
Reply from XY LONDON
Hi Nicole,
Thank you so much for your amazing 5* review! I can see that we responded to your email!
Welcome to the #xylondonsquad !
Rachel x
brought on sat deliveried on monday…
brought on sat deliveried on monday great service fantasy shoes excellent value for money .Will use again
5 July 2022
Unprompted review
Reply from XY LONDON
Hi,
Thank you so much for your amazing 5*review! We are so happy to here you are pleased with your shoes!
Welcome to the #xylondonsquad !
Rachel xx
Reply from XY LONDON
Hi,
I am so sorry to hear this, please can you email me directly and I will personally look into this for you.
rachel@xylondon.com
Kindest Regards
Very good purchase
1 July 2022
Reply from XY LONDON
Hi,
Thank you so much for your amazing 5*review! We are so happy to here you are pleased with your shoes!
Welcome to the #xylondonsquad !
Rachel xx
First time ordering fast next day…
First time ordering fast next day delivery delivery lovely shoes and a good price
23 June 2022
Unprompted review
Reply from XY LONDON
Hi,
Thank you so much for your amazing 5* review and for sharing your experience with us!
Welcome to the #xylondonsquad !
Kindest Regards
Love my new shoes! Great
I bought a pair of heeled sandals, they look so nice, got many compliments, arrived fast, true to size and very comfy, so happy with my purchase!! Will buy from them again Thanks
14 June 2022
Unprompted review
Reply from XY LONDON
Hi Veronika,
Thank you so much for your amazing 5* review! We are so happy to hear you are happy with your purchase!
Welcome to the #xylondonsquad !
Rachel xxx
Lovely pair of shoes
Lovely pair of shoes, beautifully presented, but not true to size so needed to exchange for a size bigger.
8 June 2022
Reply from XY LONDON
So sorry for your inconvenience caused, we are really sorry that you are not satisfied with your purchase.
Our shoes are true size; however, we cannot guarantee a perfect fit as size is an individual, subjective matter.
Please note that if these don’t fit you can return them back to us for a refund, you can check the return policy here: https://www.xylondon.com/returns-exchanges
Reply from XY LONDON
Hi Sandra,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
Reply from XY LONDON
Hi Angie,
Thank you so much for your amazing 5* review and for sharing your experience with us, much appreciated.
Welcome to the #xylondonsquad !
Rachel xxx
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